Position Summary
The Strategic Technology Advisor (also known as Virtual Chief Information Officer, or vCIO) serves as the primary strategic partner to assigned clients, aligning technology with business outcomes. This role owns the development and execution of client technology roadmaps, budgets, and lifecycle strategies, ensuring all IT decisions are proactive, financially aligned, and support client growth and risk reduction. Success is measured by client retention, strategic alignment, and adoption of standard technology frameworks.
Key Responsibilities
- Develop and maintain contiguous 12–18 month technology roadmaps aligned to client goals
- Prepare for and lead structured Strategic Business Reviews (SBRs)
- Translate business objectives into actionable IT initiatives
- Manage forward-looking IT budgets and forecasts
- Drive standardization and lifecycle planning across client environments
- Serve as a trusted advisor to client POCs and executives
- Collaborate with internal teams to execute strategic initiatives
- Maintain visibility into high-priority client issues
Performance Metrics (KPIs)
- Client Retention
- Client Satisfaction
- Technology Standardization aligned to SkyTide Standards
- Roadmap Execution Rate
- Strategic Revenue Contribution
- Client Engagement Frequency
Core Competencies
- CIO-level understanding of technology environments across a variety of industries and business verticals
- Executive-level communication and presentation skills
- Strategic thinking with strong business acumen
- Financial planning and strategic budgeting expertise
- Deep understanding of MSP service delivery models
- Ability to balance and translate technical insight with business outcomes
- Strong documentation discipline and process adherence
Qualifications
- 5+ years in a Strategic Technology Advisor or vCIO role in a managed services provider (MSP) environment preferred
- Experience with strategic planning and business reviews with executive level, C-Suite, and principals required
- Strong understanding of network infrastructure, cloud, and security required
- Familiarity with frameworks such as NIST, CIS, ITIL preferred
- Proficient in Artificial Intelligence consultation, compliance, and security preferred
Additional Expectations
- Maintain accurate documentation in PSA/CRM
- Continuously develop technical and advisory skills
- Stay current with industry trends
- Demonstrate proactive communication and teamwork
- This position is primarily remote, however, occasional travel may be require to meet with certain clients in person
What Success Looks Like
- All clients have clear, documented IT strategies
- All client technology investments are contiguously planned and aligned at least 12-18 months into the future
- Clients view SkyTide as a strategic partner, not a transactional vendor
- Internal teams can execute on Strategic Technology Advisor plans and recommendations with clarity and direction
Company Description
SkyTide Group empowers growth-focused businesses with unparalleled IT services. Serving the local markets of Edwards, Colorado, Denver, Colorado and Green Bay, Wisconsin, as well as businesses across the United States, we deliver tailored solutions that drive client success.
Our values define, drive, and focus us. We are committed to these 4 principles:
• Dependable – following through on commitments
• Team Player – having each other’s back
• Helpful – solving people’s problems and making them happy.
• Continuous Improvement - finding a way to do everything better