ZipRecruiter

Log In

1

Help Desk Manager Jobs in Appleton, WI (NOW HIRING)

STEALTH MANAGEMENT GROUP LLC

Front Desk

Green Bay, WI · On-site

$16 - $17/hr

... manage reservations, resolve concerns, and help ensure that every guest receives exceptional ... Maintain a clean, organized, and welcoming front desk and lobby area. * Follow hotel security ...

RB Hospitality LLC

Hotel Front Desk Agent

Neenah, WI · On-site

$14.75 - $18.50/hr

Join our team and help us create lasting memories for our guests. Team Member Perks / Benefits: We ... Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries. * Carry ...

Dave & Buster's, Inc.

Front Desk/Host

Green Bay, WI · On-site

$7.25 - $14/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

RB Hospitality

Hotel Front Desk Agent

Neenah, WI · On-site

$16 - $18/hr

Join our team and help us create lasting memories for our guests. Team Member Perks / Benefits: We ... Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries. * Carry ...

Dave & Buster's

Front Desk/Host

Green Bay, WI · On-site

$7.25 - $14/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Appleton, WI

Help Desk Manager information

See Appleton, WI salary details

$36.6K

$81.7K

$121.5K

How much do help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk manager in Appleton, WI is $81,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Appleton, WI? The most popular types of Help Desk jobs in Appleton, WI are:
What are popular job titles related to Help Desk Manager jobs in Appleton, WI? For Help Desk Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Appleton, WI look for? The top searched job categories for Help Desk Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Help Desk Manager jobs? Cities near Appleton, WI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $81,748 per year, or $39.3 per hour.

Member Services Representative Opening Shift

Crunch Appleton

Appleton, WI • On-site

Other

Retirement

Re-posted 14 days ago

Job description

Benefits:

Free Gym Membership

Employee discounts

401(k)

Company parties

Free uniforms

Training & development

Member Service Representative

Description: The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. The ideal candidate will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

We open at 4am Monday - Friday thus applicants will have to be early risers.

Position Title: Member Service Representative

Reports to: Front Desk Manager

Schedule: 3:30am-9am Weekdays, 5:30am-12pm Weekends.

Requirements:

● Must be 18 years or older. ● Proven work experience in Customer Service, Promoter or similar.

● Excellent communication skills.

● An outgoing, friendly personality and desire to meet new people.

● Clean driving record.

● Reliable transportation.

● Strong social media presence on multiple platforms.

● Professional attitude and interest in growth opportunities.

● Proficient in reading and writing.

● Ability to work independently.

● Excellent customer service skills.

● Experience in sales is a plus.

● Interest in fitness is a plus.

Physical Requirements:

● Ability to lift up to 80 lbs.

● Ability to carry up to 40 lbs.

Responsibilities:

Membership Sales.

Greet all members and guests with a smile and wish them well as they exit the club.

Check in all members and guests in accordance with company procedures.

Facilitate any messages on club software at member check-in.

Answer phones in courteous, helpful, professional manner.

Communicate special events to members and guess.

Maintain an atmosphere which makes members feel welcome.

Facilitate all member requests or forward to a manager.

Maintain a professional disposition at all times.

Sell retail products.

Schedule member services, tanning, hydro-massage, etc.

Facilitate payment of member services in accordance with company procedures.

Know club facility, services, and schedules.

Maintain a clean and organized work area.

Assist in all projects as delegated by club management.

Follow all policies and procedures in the Employee Handbook.

Opening and closing duties.

Attend any employee training meetings.

Apply