Help Desk Manager Jobs in Appleton, WI (NOW HIRING)

UWO EAA AirVenture Residence Hall Desk Assistants provide frontline guest services by responding to questions about the campus and surrounding community, receiving guest concerns, and coordinating with appropriate departments for timely resolution. They also track guest checkouts and assist with daily key inventories.

Residence Hall Desk Assistants are expected to deliver exceptional customer service to create a welcoming and memorable lodging experience. Team members should possess strong communication and effective computer skills, work well under pressure, and be detailoriented; prior customer service experience is preferred.

Additionally, Residence Hall Desk Assistants may assist with preparing rosters and key packets; complete key audits before and after EAA; conduct pillow inventory; create, post, and store welcome displays, signage, and bulletin boards as needed; and learn and utilize the guest checkin and checkout management.

Residence Life

$17/hour, with overtime paid at timeandahalf for hours exceeding 40 per workweek.

• Ability to provide professional customer service

• Strong communication and effective computer skills

• Ability to work in a fastpaced, guestfocused environment

• Prior customer service or frontdesk experience

• Strong organizational, problemsolving, and attentiontodetail skills

• Experience in housing or hospitality

Applicants must submit the following documents using the online application:

• Resume

• Cover Letter

*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.
All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.
Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them.
To Ensure Consideration: Applications will be accepted until positions are filled. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

Work Authorization

Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW Oshkosh is not an e-verify employer; therefore, STEM extensions are not options for work authorization.

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact hroffice@uwosh.eduor 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
Annual Security and Fire Safety Report (Clery Act)

For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.