ZipRecruiter

Log In

1

Help Desk Manager Jobs in Appleton, WI (NOW HIRING)

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

FOX WORLD TRAVEL INC

Systems Administrator

Oshkosh, WI · On-site

... managing support tickets as assigned. - Assisting other team members with troubleshooting to identify root cause and provide technical support when needed. - Updating help desk service ticket work ...

Menasha Corporation

HR Services Specialist

Neenah, WI · On-site

Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling. * Escalate complex or specialized inquiries to the appropriate Center of Excellence ...

Menasha Corporation

HR Services Specialist

Neenah, WI · On-site

Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling. * Escalate complex or specialized inquiries to the appropriate Center of Excellence ...

Extra Space

Assistant Store Manager - 7868

Appleton, WI · On-site

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

PCRK Group

Front Desk Sales Associate

Appleton, WI · On-site

$15/hr

Manage Sales Operations : Efficiently handle appointment scheduling, phone inquiries, and ... Training and support to help you master our services and sales processes. * A fun, fast-paced ...

PCRK Group

Front Desk Sales Associate

Appleton, WI

$15/hr

Manage Sales Operations : Efficiently handle appointment scheduling, phone inquiries, and ... Training and support to help you master our services and sales processes. * A fun, fast-paced ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Appleton, WI

Help Desk Manager information

See Appleton, WI salary details

$36.6K

$81.7K

$121.4K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Appleton, WI is $81,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,500.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Appleton, WI? The most popular types of Help Desk jobs in Appleton, WI are:
What are popular job titles related to Help Desk Manager jobs in Appleton, WI? For Help Desk Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Appleton, WI look for? The top searched job categories for Help Desk Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Help Desk Manager jobs? Cities near Appleton, WI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Appleton, WI as of May 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 100% In-person job distribution, with an average salary of $81,710 per year, or $39.3 per hour.
Guest Service Desk Clerk

Guest Service Desk Clerk

Festival Foods

Kimberly, WI • On-site

$14 - $17.25/hr

Part-time

Dental, Vision, Retirement

Posted 12 days ago

Festival Foods rating

6.4

Company rating: 6.4 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

36th of 113 rated grocery stores

Job description

Location : Name
Kimberly
Position Type
Part-Time
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job Summary
Join our Festival Foods team as a Guest Services Clerk!
Job Title: Guest Service Desk Clerk
Reports to: Guest Services Manager
External Job Description
What You'll Do:
As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include:
  • Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner-whether in-person, by phone, or electronically.
  • Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
  • Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
  • Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
  • Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Collaborate with the Team: Perform other duties as assigned.

What We're Looking For:
To succeed as a Festival Foods Guest Services Clerk, you should have:
  • Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
  • Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
  • Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
  • Communication Skills: Ability to communicate effectively with both guests and associates.
  • Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
  • Teamwork: Strong communication and collaboration skills, with an interest in supporting your team's success.

Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Work Schedule:
The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.
This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.
Benefits Overview
WHY YOU'LL LOVE IT HERE:
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
    Location : Address
    800 E. Maes Avenue
    Location : City
    Kimberly
    Location : State/Province
    WI
    Location : Postal Code
    54136

    • What Festival Foods employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Festival Foods logo

    About Festival Foods

    Sourced by ZipRecruiter

    Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    De Pere, WI, US

    Year founded

    1946

    View All Festival Foods Jobs

    Apply