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Help Desk Manager Jobs in Appleton, WI (NOW HIRING)

Festival Foods

Guest Service Desk Clerk

Neenah, WI · On-site

$14.50 - $17.75/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Neenah, WI · On-site

$14.50 - $17.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Neenah, WI · On-site

$14.50 - $17.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Neenah, WI · On-site

$14.50 - $17.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Neenah, WI

$14.50 - $17.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Neenah, WI · On-site

$14.50 - $17.75/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

CPP

Front Desk Receptionist

Appleton, WI · On-site

$14.75 - $18.75/hr

With a dedicated team of skilled surgeons, nurses, and staff, the Center has helped thousands of ... Experience managing phone systems and scheduling in a medical office environment. * Excellent ...

Impact Networking

Systems Engineer I

Appleton, WI · On-site

That approach helped us grow from a small office technology company into a national managed ... Minimum of 2 years of experience in IT support, help desk, systems administration, or technical ...

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Help Desk Manager information

See Appleton, WI salary details

$36.6K

$81.7K

$121.5K

How much do help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk manager in Appleton, WI is $81,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Appleton, WI? The most popular types of Help Desk jobs in Appleton, WI are:
What are popular job titles related to Help Desk Manager jobs in Appleton, WI? For Help Desk Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Appleton, WI look for? The top searched job categories for Help Desk Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Help Desk Manager jobs? Cities near Appleton, WI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $81,748 per year, or $39.3 per hour.

Network Solutions Support Technician

Werner Electric Supply

Appleton, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Werner Electric Supply rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

87th of 416 rated retail wholesalers

Job description

Be Yourself. Build Your Career. Be Exceptional Together.
At Werner, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.
Job Summary
Responsible for providing first-level technical support for Werner Network Solution's and Managed Services customers. This role supports customer IT and OT environments through remote monitoring, ticket response, basic troubleshooting, documentation, and escalation of issues related to computers, servers, Microsoft 365, networking, remote access, backups, and managed service platforms. The desired candidate will work closely with internal teams, customers, vendors, and field resources to ensure support requests are handled promptly, professionally, and accurately.
Essential Duties:
  • Respond promptly and professionally to customer support requests via phone, email, and ticketing system; communicate clearly to set expectations and provide timely status updates.
  • Use Werner's managed service tools, remote monitoring platforms, and help desk processes to deliver consistent, high-quality customer support.
  • Accurately document customer issues, troubleshooting steps, resolutions, and follow-up actions within the ticketing system.
  • Maintain customer documentation, support records, device inventories, and service-related records.
  • Assist with creating and updating internal help desk guides, customer support materials, training documentation, and standard operating procedures.
  • Troubleshoot and resolve basic workstation, server, Microsoft 365, networking, printing, backup, and remote access issues.
  • Escalate complex or unresolved technical issues to senior engineers or specialized support teams as appropriate.
  • Monitor customer environments for alerts related to device health, backups, security, connectivity, and system performance, and take appropriate action to address issues.
  • Support user and device administration activities, including account setup, password resets, permissions, MFA, basic Active Directory or Microsoft 365 support, device setup, software installation, patching, and basic configuration tasks.
  • Follow established Standard Operating Procedures (SOPs) and security practices to protect customer systems, data, and intellectual property.
  • Identify recurring issues and provide feedback to internal teams to improve support quality, processes, and service delivery.
  • Maintain a foundational understanding of IT and OT environments and demonstrate a willingness to learn industrial networking and plant-floor support concepts.

Required Qualifications
  • Associate's or Bachelor's degree in computer science, information technology, computer information systems, computer networking or other related discipline is required. Equivalent work experience will be considered in lieu of a degree.
  • 1-2 years of experience in IT support or networking is required.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and documentation abilities.
  • Intermediate proficiency with Microsoft Office Suite.
  • Must have and maintain a valid driver's license.
  • Ability to travel regularly through assigned territory. Some overnight travel is required.

Preferred Qualifications
  • Cisco Certified Network Associate (CCNA) certification is preferred.
  • CompTIA certifications
  • Experience within MSP environment

Company Overview
Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."
Employee Benefits
  • Medical, Dental, and Vision Insurance
  • Short & Long-Term Disability Insurance
  • Life and AD&D Insurance
  • 401(k) Retirement Plan with company match
  • Paid holidays, vacation, personal, and sick days
  • Pet Insurance
  • Identity Theft Protection
  • Accident Insurance & Critical Illness Coverage
  • Tuition Reimbursement
  • Annual bonuses and merit increases based on performance
  • Employee Assistance Program (EAP)
  • Wellness Programs
  • Employee Resource Groups (ERG)
  • Career Development & Leadership Training
  • Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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