This entry-level position may either be full or part-time depending on Company needs and employee ... Prior help desk or data entry experience is preferred * Fluency in written Spanish a plus ...
This entry-level position may either be full or part-time depending on Company needs and employee ... Prior help desk or data entry experience is preferred * Fluency in written Spanish a plus ...
This entry-level position may either be full or part-time depending on Company needs and employee ... Prior help desk or data entry experience is preferred * Fluency in written Spanish a plus ...
This entry-level position may either be full or part-time depending on Company needs and employee ... Prior help desk or data entry experience is preferred * Fluency in written Spanish a plus ...
Work closely with the Executive Producer, Director, Assignment Desk, Anchors, and production staff ... Lead with creativity and urgency-bringing new ideas daily and helping the team engage with our ...
Quick apply
Work closely with the Executive Producer, Director, Assignment Desk, Anchors, and production staff ... Lead with creativity and urgency-bringing new ideas daily and helping the team engage with our ...
Sales Professional
Madison, WI · On-site
$65K - $100K/yr
Training is provided for entry-level candidates who are driven and teachable enough to learn our ... Utilize the business tools provided to you to help grow your clientele base, including our custom ...
Quick apply
Sales Professional
Madison, WI · On-site
$65K - $100K/yr
Training is provided for entry-level candidates who are driven and teachable enough to learn our ... Utilize the business tools provided to you to help grow your clientele base, including our custom ...
Entry Level Help Desk information
See Madison, WI salary details
$12.84 - $14.78
2% of jobs
$14.78 - $16.72
6% of jobs
$16.72 - $18.65
12% of jobs
$19.20 is the 25th percentile. Wages below this are outliers.
$18.65 - $20.59
17% of jobs
The median wage is $22.14 / hr.
$20.59 - $22.53
16% of jobs
$22.53 - $24.47
16% of jobs
$25.44 is the 75th percentile. Wages above this are outliers.
$24.47 - $26.41
12% of jobs
$26.41 - $28.34
7% of jobs
$28.34 - $30.28
6% of jobs
$30.28 - $32.22
3% of jobs
$32.22 - $34.16
2% of jobs
$12
$23
$34
How much do entry level help desk jobs pay per hour?
As of Jul 31, 2026, the average hourly pay for entry level help desk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.
What are entry level help desk jobs?
Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.
What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?
To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.
What is the difference between Entry Level Help Desk vs Technical Support Specialist?
| Aspect | Entry Level Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | Similar; often requires CompTIA A+ or Network+ certifications |
| Work Environment | Help desk or call center, primarily remote or on-site | Technical support teams, on-site or remote, often more specialized |
| Employer & Industry Usage | IT departments, MSPs, tech companies | IT service providers, tech companies, corporate IT teams |
| Common Search & Comparison | Yes | Yes |
Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.
What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?
Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Madison, WI? The most popular types of Help Desk jobs in Madison, WI are:
What are popular job titles related to Entry Level Help Desk jobs in Madison, WI? For Entry Level Help Desk jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Madison, WI look for? The top searched job categories for Entry Level Help Desk jobs in Madison, WI are:
What cities near Madison, WI are hiring for Entry Level Help Desk jobs? Cities near Madison, WI with the most Entry Level Help Desk job openings:
Full-time
Medical, Dental, Life, Retirement, PTO
Re-posted 7 days ago
Job description
Company Description
TrafficCast International, Inc. (http://www.trafficcast.com), a division of Iteris Inc, is a leading company in digital traffic information and service provision.
Based near Madison, WI, with satellite offices in Chicago, Atlanta, Philadelphia, Wilmington, DE, Irvine, CA, and Shanghai, China, TrafficCast is a real time traffic and mapping company providing innovative social and information-based mobile apps as well as software-as-a-service solutions to fortune 500 clients. Now covering over 880,000 miles of roadway, TrafficCast provides real-time and predictive road information derived from GPS tracking data, public sensors and reports of accidents, road works and weather. For the more granular data required by public agencies for planning and operations, TrafficCast's BlueToad is an advanced wireless device that directly computes travel times and vehicle behaviors from the detection of Bluetooth signals emanating from passing vehicles. Together these services provide navigation information for millions of drivers on a daily basis.
Job Description
Are you a reliable person who has a keen eye for detail? Like to look at maps and solve puzzles? We have just the job for you in our fast-growing company! TrafficCast International, a leader in the provision of digital traffic data, is seeking a Traffic Data Editor to support our Traffic Operations Center in Middleton, Wisconsin. Using cutting-edge technology, you'll be curating traffic incidents, looking for traffic data conflicts, and editing construction records across the US and Canada. The applicant must have a high school diploma, or equivalent, with experience using the Internet and with popular mapping applications such as Google Maps. Applicants should also have some basic knowledge of Microsoft Windows and Office, and be able to multitask in order to monitor different traffic sources.
This entry-level position may either be full or part-time depending on Company needs and employee availability. A strong candidate will be local to the Madison/Middleton area and have experience with either IT Helpdesk or data entry and reading maps. Experience with using mapping and traffic apps in daily life is a plus. Candidates from all backgrounds are encouraged to apply.
Our team is currently working remotely due to the COVID-19 pandemic. However, initial training for new hires will be provided either in-person on site at our office in Middleton, virtually, or a combination of both.
Please apply here: https://us61e2.dayforcehcm.com/CandidatePortal/en-US/iteris/Posting/View/179
Qualifications
Desired Skills:
- Strong computer skills
- Proficient use with Microsoft Windows and Office
- Proficient use of Google Chrome web browser and Google Maps
- Experience using traffic apps in daily life
- Strong communication skills, verbally and written
- Multitasking and attention to detail
- Flexible schedule, ability to work weekends
Education and/or Experience
- High School Diploma or equivalent
- Prior help desk or data entry experience is preferred
- Fluency in written Spanish a plus
Additional Information
Please apply at this link: https://us61e2.dayforcehcm.com/CandidatePortal/en-US/iteris/Posting/View/179
All your information will be kept confidential according to EEO guidelines.
Benefits for full-time employees include participation in the Company's retirement plan, bonus, medical, dental, life, LTD/STD, paid vacations/sick days/holidays, and advancement opportunities. Iteris is an equal opportunity employer.
About TRAFFICCAST INTERNATIONAL
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Middleton, WI, US
Year founded
1999