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Entry Level Help Desk Jobs in Oshkosh, WI (NOW HIRING)

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Entry Level Help Desk information

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$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk in Oshkosh, WI is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are the most commonly searched types of Help Desk jobs in Oshkosh, WI? The most popular types of Help Desk jobs in Oshkosh, WI are:
What are popular job titles related to Entry Level Help Desk jobs in Oshkosh, WI? For Entry Level Help Desk jobs in Oshkosh, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Oshkosh, WI look for? The top searched job categories for Entry Level Help Desk jobs in Oshkosh, WI are:
What cities near Oshkosh, WI are hiring for Entry Level Help Desk jobs? Cities near Oshkosh, WI with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Reservations Agent

Reservations Agent

The Osthoff Resort

Elkhart Lake, WI

$15/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Reservations Agent/Call Center
Job Purpose
The Reservations Agent position is responsible for assisting current and prospective guests in the reservation-making process and are knowledgeable in all areas of the resort and surrounding area. Reservation Agents help create the best experience possible to resort guests by communicating professionally and providing exceptional customer service to meet and exceed the AAA Four Diamond brand expectations.
This is an entry level sales position, full-time or part-time hours available.
Pay starting at $15/hour plus uncapped commission. Additional performance bonuses are also available.
Duties and Responsibilities
  • Respond promptly and professionally to reservation inquiries via phone, email, and online platforms
  • Provide detailed information about accommodations, amenities, rates, packages, and promotions
  • Accurately process new reservations, changes, and cancellations in accordance with resort policies
  • Maintain clear communication with other departments to ensure a seamless guest experience
  • Upsell rooms and resort amenities to maximize revenue opportunities
  • Build strong relationships with internal and external customers
  • Maintain accurate records of reservations and guest profiles
  • Implement and maintain quality standards for the Reservations Department
  • Handle guest concerns or complaints with diplomacy and escalate to supervisor/manager when necessary
  • Meet or exceed individual and team performance goals
  • Assist Reservations Manager with group contacts and coordinating group room reservations
  • Assist with Fronk Desk duties as needed
  • Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
  • All other duties as assigned
Qualifications
  • Education: High School Diploma preferred
  • Must have excellent communication skills
  • Must have exceptional customer/ guest service skills
  • Have a cheerful and professional demeanor
  • Highly self-motivated
  • Be knowledgeable of the local area
  • Be proficient with a computer
  • Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
  • Be detail oriented and able to multi-task
  • Possess great time management skills, with the ability to think on the spot
  • Ability to learn quickly and accurately
Why Work at the Osthoff Resort?
The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.

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