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On Call Entry Level Desktop Support Jobs in Madison, WI

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

You will work as a part of a team-based culture to meet our client's support needs while developing ... on-call rotations outside of core business hours, including nights and weekends, if needed • ...

... for desktop computing technologies. • Resolves technical issues escalated through Help Desk ... support, connectivity and related issues. • Participates in a 24/7 on-call rotation. • ...

... Short- and long-term disabilitySimple IRANo on-call or emergency servicesGrowth ... This entry-level position provides invaluable assistance and support during our exceptional ...

This entry-level role encompasses core IT administration and end-user support, ensuring the ... This role also involves a rotating on-call schedule, with on-call responsibilities approximately ...

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On Call Entry Level Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do on call entry level desktop support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for on call entry level desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between On Call Entry Level Desktop Support vs Help Desk Technician?

AspectOn Call Entry Level Desktop SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentOn-site or remote support, often on-call basisHelp desk or call center environment, primarily remote
Job ResponsibilitiesResponds to urgent desktop issues, troubleshooting, on-call supportResponds to user tickets, troubleshooting, providing technical support
Industry UsageIT support, service providers, corporate IT departmentsIT support, customer service, internal tech support

Both roles involve technical support and similar certifications, but On Call Entry Level Desktop Support emphasizes urgent, on-demand troubleshooting often outside regular hours, while Help Desk Technicians handle user issues primarily through ticketing systems during standard hours.

What are popular job titles related to On Call Entry Level Desktop Support jobs in Madison, WI? For On Call Entry Level Desktop Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching On Call Entry Level Desktop Support jobs in Madison, WI look for? The top searched job categories for On Call Entry Level Desktop Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for On Call Entry Level Desktop Support jobs? Cities near Madison, WI with the most On Call Entry Level Desktop Support job openings:

Workstation Analyst aka Desktop Support Analyst

Aneka Talent Solutions

Madison, WI • On-site

$23.50 - $31.50/hr

Other

Posted 11 days ago


Job description

Workstation Analyst for our client partner. Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems.

 

Primary Accountabilities:

·         Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.

·         Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.

·         Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.

·         Monitors, coordinates and completes move, add, change requests for desktop computing technologies.

·         Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation.

·         Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.

·         Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.

·         Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders. Supervision

·         Performs work under the direct supervision of a Manager.

 

Qualifications:

·         Associate Degree Emphasis in information technology or related area

·         2 years of experience in progressively responsible PC support in a networked environment

·         Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution

 

Knowledge, Skills, and Abilities:

·         Demonstrated understanding of software distribution concepts.

·         Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.

·         Demonstrated effective interpersonal, verbal, and written communication skills.

·         Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.

·         Ability to work in a diverse work environment.