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On Call Entry Level Desktop Support Jobs in Madison, WI

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

Renuity

IT Service Desk Specialist

Madison, WI · On-site

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is ...

ALTEN

Workstation Analyst

Madison, WI · On-site

... for desktop computing technologies. • Resolves technical issues escalated through Help Desk ... support, connectivity and related issues. • Participates in a 24/7 on-call rotation. • ...

RPlumbing

Plumbing Laborer - Helper

Watertown, WI · On-site

$15 - $25/hr

... Short- and long-term disabilitySimple IRANo on-call or emergency servicesGrowth ... This entry-level position provides invaluable assistance and support during our exceptional ...

Symphony Corp

Application Architect I

Madison, WI · On-site

... Entry-Level position within field. Requires little to no experience in discipline. Conducts ... Provide production support for mission critical applications including oncall responsibilities ...

Symphony Corp

Application Architect I

Madison, WI · On-site

... Entry-Level position within field. Requires little to no experience in discipline. Conducts ... Provide production support for mission critical applications including oncall responsibilities ...

Curry Health Network

OR Nurse Educator

Oregon, WI · On-site

$148.14/hr

Compensation is based on experience, with a range reflecting entry-level candidates through those ... and on-call rotation as needed to support departmental operations. Essential Functions ...

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On Call Entry Level Desktop Support information

See Madison, WI salary details

$14

$23

$33

How much do on call entry level desktop support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for on call entry level desktop support in Madison, WI is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between On Call Entry Level Desktop Support vs Help Desk Technician?

AspectOn Call Entry Level Desktop SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentOn-site or remote support, often on-call basisHelp desk or call center environment, primarily remote
Job ResponsibilitiesResponds to urgent desktop issues, troubleshooting, on-call supportResponds to user tickets, troubleshooting, providing technical support
Industry UsageIT support, service providers, corporate IT departmentsIT support, customer service, internal tech support

Both roles involve technical support and similar certifications, but On Call Entry Level Desktop Support emphasizes urgent, on-demand troubleshooting often outside regular hours, while Help Desk Technicians handle user issues primarily through ticketing systems during standard hours.

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For On Call Entry Level Desktop Support jobs in Madison, WI, the most frequently searched job titles are:

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On Call Entry Level Desktop Support jobs near you

End User Computing (EUC) Administrator

Sub-Zero & Wolf Appliance

Madison, WI

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Key Responsibilities

  • Support daytoday operation of enduser computing platforms, including desktops, laptops, mobile devices, RF scanners, and peripherals
  • Perform device management activities using tools such as Microsoft Intune, JAMF, and SOTI
  • Support device provisioning, configuration, refresh, and decommissioning, including Windows Autopilot and standard department device setups
  • Support operating system updates and patching for enduser devices, including application packaging, testing, and maintaining compatibility across updates
  • Support Windows, macOS, Linux (as needed for specific teams), and 10ZiG endpoint devices used in manufacturing or specialized environments
  • Monitor and troubleshoot Intune and JAMF health issues that impact device enrollment, compliance, configuration, or manufacturing reliability
  • Provide advanced endpoint support for issues escalated from Desktop or Service Desk teams
  • Partner with Network, Security, Server, and other IT teams to resolve devicerelated issues
  • Support enduser audiovisual (AV) solutions and participate in AVrelated projects, including vendor coordination and device deployment
  • Participate in an oncall rotation to support afterhours incidents impacting manufacturing operations and business users
 

Qualifications

Required

  • Experience supporting enduser devices and operating systems in an enterprise IT environment
  • Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar
  • Strong troubleshooting skills with hardware, operating systems, and endpoint configuration
  • Clear communication skills and a strong customerservice mindset

Preferred

  • Experience supporting devices in manufacturing or operational environments
  • Experience with application packaging or endpoint configuration management
  • Exposure to Active Directory or Entra ID
  • Basic familiarity with scripting or automation (e.g., PowerShell)
  • Associate degree in IT or related field, or equivalent handson experience
 

What Success Looks Like

  • Manufacturing and business users experience reliable device performance with minimal disruption
  • Endpoint issues are resolved quickly with a strong focus on customer service
  • Devices are deployed, refreshed, and supported in a way that keeps operations running

We value our employees by providing:

  • Competitive compensation based on skills
  • Industry leading health, dental, and vision plans
  • Generous 401 (K) savings and profit sharing
  • On-site UW Health clinic, fitness center, and walking paths
  • Education assistance and internal training programs
  • Electric vehicle charging
  • Maternity & paternity leave
  • Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration.  All drug testing will be conducted in accordance with federal and state laws.

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