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Help Desk Associate Jobs in Schofield, WI (NOW HIRING)

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Associate degree in IT or related field, or equivalent experience Technical Skills * Support ...

L&S Electric, Inc.

Help Desk Specialist

Schofield, WI · On-site

Associate degree in IT, Computer Science, or related field * Minimum of two years' experience as a Help Desk Technician or other customer service role * Ability to diagnose and resolve basic computer ...

Sentry Insurance

Front Desk Attendant

Stevens Point, WI · On-site

$12.50 - $16.25/hr

As our Full-time Front Desk Attendant, we'll count on you to create an exceptional first impression ... help make the experience as memorable as possible for our guests. Our associates bring an array of ...

Sentryinsurance

Front Desk Attendant

Stevens Point, WI

$12.50 - $16.25/hr

As our Full-time Front Desk Attendant, we'll count on you to create an exceptional first impression ... help make the experience as memorable as possible for our guests. Our associates bring an array of ...

Sentry

Front Desk Attendant

Stevens Point, WI · On-site

$12.50 - $16.25/hr

As our Full-time Front Desk Attendant, we'll count on you to create an exceptional first impression ... help make the experience as memorable as possible for our guests. Our associates bring an array of ...

Stevens Point

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Join our Festival Foods team as a Guest Service Desk Clerk. Reports to ... Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

... associate benefits and programs. Join our Festival Foods team as a Guest Services Clerk! Job Title ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

Education * Associate degree in Information Technology, Computer Science, or a related field ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Festival Foods has an annual discretionary match to help our associates reach their savings goals.

TEKsystems

End User Computing Analyst

Merrill, WI · On-site

$20 - $25/hr

Education * Associate degree in Information Technology, Computer Science, or a related field ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ... Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest ... Festival Foods has an annual discretionary match to help our associates reach their savings goals.

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Help Desk Associate information

See Schofield, WI salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Schofield, WI is $21.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.94 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Schofield, WI?

The most popular types of Help Desk jobs in Schofield, WI are:

What cities near Schofield, WI are hiring for Help Desk Associate jobs?

Cities near Schofield, WI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Help Desk

The Dirks Group

Wausau, WI • On-site

$21.50 - $29/hr

Full-time

Re-posted 23 days ago

Job description

JOB SUMMARY
Work Location: Onsite - Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.
The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.
You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions-not overly technical explanations.
ESSENTIAL FUNCTIONS
  • Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact
  • Provide remote and occasional onsite support for end users and business systems
  • Diagnose and resolve technical issues related to desktops, networks, and applications
  • Accurately document all work performed within PSA and RMM systems
  • Escalate complex issues appropriately and collaborate with team members
  • Perform preventative maintenance and assist with installations and deployments
  • Maintain a high level of customer satisfaction through clear communication and timely resolution

GENERAL EXPECTATIONS
  • Build and maintain strong client relationships through exceptional service
  • Represent the company professionally in all interactions

PROFESSIONAL DEVELOPMENT
  • Participate in ongoing training and certification programs
  • Continuously develop technical and customer service skills
  • Engage in team and company-sponsored activities

CORE VALUES & COMPETENCIES
We expect all team members to demonstrate:
  • Integrity and professionalism in all interactions
  • Strong communication and active listening skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective problem-solving and troubleshooting skills
  • Team collaboration and accountability
  • Commitment to continuous learning and improvement

REQUIRED QUALIFICATIONS
Education
  • Associate degree in IT or related field, or equivalent experience

Technical Skills
  • Support experience with Windows and macOS
  • Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
  • Basic understanding of Windows Server environments
  • Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills
  • Strong written and verbal communication
  • Self-motivated and able to work independently
  • Ability to manage time and prioritize effectively
  • Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS
First 30 Days - Foundation
  • Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
  • Learn The Dirks Group's processes, standards, and client environments
  • Begin handling basic service tickets with team support
  • Demonstrate professional, solution-focused communication with clients

60 Days - Contribution
  • Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
  • Maintain accurate, thorough ticket documentation
  • Effectively manage ticket queue while meeting response and resolution expectations
  • Begin consistently contributing to team utilization goals

90 Days - Ownership & Performance
  • Independently manage a full workload of service tickets with minimal supervision
  • Maintain utilization of 75% or higher
  • Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
  • Prioritize work effectively based on urgency and business impact
  • Demonstrate strong troubleshooting across diverse client environments
  • Proactively identify recurring issues and suggest improvements

Apply