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Help Desk Associate Jobs in Lodi, WI (NOW HIRING)

COATING PLACE LLC

IT Support/Help Desk

Verona, WI · On-site

Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk ... Associates Degree in Computer Science or related field, or enrolled in related program. * Excellent ...

New

YMCA of Dane County

Front Desk Staff

Madison, WI · On-site

$15 - $16/hr

We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a ...

YMCA of Dane County

Front Desk Staff

Madison, WI · On-site

$15 - $16/hr

We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a ...

YMCA

Front Desk Staff

Madison, WI · On-site

$15 - $16/hr

We are currently looking for high-energy individuals with a passion for helping others to join our team! Our Front Desk Staff are responsible for creating a positive member experience by providing a ...

Chula Vista Resort

Front Desk

Wisconsin Dells, WI · On-site

$13 - $16.50/hr

Maintain a favorable working relationship with all company associates to foster and promote a ... and sincerely helping to resolve them. * Must be familiar in which departments to work with in ...

Chula Vista Resort

Front Desk

Wisconsin Dells, WI

$13 - $16.50/hr

Maintain a favorable working relationship with all company associates to foster and promote a ... and sincerely helping to resolve them. * Must be familiar in which departments to work with in ...

Festival Foods

Guest Service Desk Clerk

Baraboo, WI · On-site

$13.25 - $16.25/hr

... associate benefits and programs. Join our Festival Foods team as a Guest Services Clerk! Job Title ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Bravo Hospitality Group

Front Desk

Wisconsin Dells, WI

$15 - $16/hr

... necessary to help alleviate the pressure and to process the guest expediently. * Monitor ... Associate is held accountable for all duties of this job and other duties as assigned. Experience ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lodi, WI

Help Desk Associate information

See Lodi, WI salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Lodi, WI is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What job categories do people searching Help Desk Associate jobs in Lodi, WI look for?

The top searched job categories for Help Desk Associate jobs in Lodi, WI are:

What cities near Lodi, WI are hiring for Help Desk Associate jobs?

Cities near Lodi, WI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lodi, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,748 per year, or $21.5 per hour.

IT Support/Help Desk

COATING PLACE LLC

Verona, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description


 **$2,000 Sign-On Bonus!**
  1st Shift: 8:00am – 4:30pm, Mon - Fri


Position Overview

The primary role of the IT Support – Help Desk role is to field help desk calls and support the day-to-day end-user computer operations at Coating Place.

Essential Job Functions

  • Point of contact for all Help Desk calls; log and track requests using ManageEngine ServiceDesk Plus.
  • Support end-user computer hardware, software, and phones.
  • Maintain Asset Tracking database.
  • Assist in user training on software and devices.
  • Analyze ongoing issues and propose long-term solutions.
  • Escalate complex or unresolved issues to senior IT staff or system administrators as needed.
  • Document troubleshooting steps and resolutions to support the department's knowledge base and SOPs.
  • Follow all Coating Place cGMP and Coating Place safety practices, policies, and procedures.
  • Employees at Coating Place work with and/or are familiar with the GMP requirements for Food, Dietary Supplements, Pharmaceuticals, or other elements of each.
  • Depending on the position, the employee will be aware of Halal and/or Kosher requirements.
  • Other duties as assigned.


Education/Skills/Knowledge Required

  • Associates Degree in Computer Science or related field, or enrolled in related program.
  • Excellent communication and analytical skills.
  • Excellent customer service skills.
  • Proficient in Microsoft Windows 11, Microsoft Office 365, and Microsoft SharePoint Online.
  • Networking (CompTIA equivalent).
  • Computer Basics (CompTIA equivalent).
  • Familiar with Domain infrastructure on Windows Server 2019 and up.
  • Understanding of Virtualization concepts (Microsoft Hyper-V, VMware, Citrix).


 Competitive Benefits:

  • Friendly work environment.
  • Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
  • Pre-tax 401(k) and after-tax Roth 401(k) contribution options with company matching up to 5%.
  • Generous Paid-time Off - Accrue up to 17 days of PTO within the 1st year.
  • Tuition Reimbursement Program.
  • Sign-On Bonus!