ZipRecruiter

Log In

1

Help Desk Associate Jobs in Milwaukee, WI (NOW HIRING)

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

IntelliPro is a global leader in talent acquisition and HR solutions, seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. The ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

landmarkcu

IT Service Desk Technician

Brookfield, WI · On-site

... help our associates grow their careers. Bring your authentic self to work as part of an ... NATURE AND SCOPE The IT Service Desk Technician reports to the Manager, IT Service Desk and is ...

next page

Showing results 1-20

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Milwaukee, WI

Help Desk Associate information

See Milwaukee, WI salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Milwaukee, WI is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Milwaukee, WI? The most popular types of Help Desk jobs in Milwaukee, WI are:
What are popular job titles related to Help Desk Associate jobs in Milwaukee, WI? For Help Desk Associate jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Milwaukee, WI look for? The top searched job categories for Help Desk Associate jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Help Desk Associate jobs? Cities near Milwaukee, WI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Help Desk Technician

IntelliPro Group Inc.

Menomonee Falls, WI • On-site

$25 - $29/hr

Temporary

Re-posted 28 days ago

Job description

Job Title: Help Desk Technician
Position Type: Contract (3+ Months)
Location: Menomonee Falls, WI 53051
Salary Rate: $25-29/hrJob Description
We are seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. In this role, you will troubleshoot hardware, software, and network-related issues while delivering high-quality customer service. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to manage multiple support requests in a fast-paced environment.Responsibilities
  • Identify, manage, escalate, and resolve technical issues in a timely and professional manner
  • Provide basic to intermediate technical support to clients
  • Troubleshoot application issues and diagnose desktop and laptop software problems
  • Install, configure, and maintain software, print drivers, utilities, and related applications
  • Troubleshoot a wide range of IT issues including software, hardware, and networking
  • Monitor systems to identify potential problems and take corrective action
  • Ensure all issues are properly documented and escalated according to support processes
  • Deliver consistent, customer-focused technical support while meeting service level expectations
Requirements
  • 1-3 years of experience in an IT support or related environment (or equivalent combination of education and experience)
  • 1-3 years of customer service experience
  • Basic to intermediate knowledge of desktop and laptop operating systems
  • Experience troubleshooting software, hardware, and basic networking issues
  • Familiarity with installing and configuring software applications and print drivers
  • Strong ability to diagnose and resolve technical issues
  • Experience supporting enterprise users and client-facing environments
  • Proficiency in Microsoft Office Suite
  • Excellent communication and interpersonal skills
  • Ability to manage multiple tasks and prioritize effectively
  • Ability to work in a team environment with a flexible schedule
  • Experience troubleshooting desktops, printers, and laptops preferred
  • Ability to collaborate with IT teams for escalations and issue resolution
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.Apply Now:
📧 [email protected]

Apply