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Help Desk Associate Jobs in Milwaukee, WI (NOW HIRING)

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science or a related field is preferred. * 5+ years of experience in IT support, Service Desk or Help Desk operations. * 2+ years ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI

Associate's or Bachelor's degree in Information Technology, Computer Science or a related field is preferred. * 5+ years of experience in IT support, Service Desk or Help Desk operations. * 2+ years ...

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

IntelliPro is a global leader in talent acquisition and HR solutions, seeking a motivated Client Support - Associate to provide technical assistance and ensure smooth IT operations for end users. The ...

Arch Amenities Group

Front Desk

River Hills, WI · On-site

$13.50 - $17.50/hr

Front Desk Associate Arch Amenities Group, the world's leading spa, fitness and leisure firm, is ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Career Site

Front Desk

Whitefish Bay, WI

$13.75 - $17.75/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Arch Amenities Group

Front Desk

Whitefish Bay, WI

$13.75 - $17.75/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Arch Amenities Group

Front Desk

Whitefish Bay, WI · On-site

$13.75 - $17.75/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Allure Salon and Spa

Front Desk Associate

Grafton, WI · On-site

$13.75 - $17.75/hr

Now Hiring: Front Desk Receptionist Allure Salon & Spa is looking for a warm, organized, and ... Help create the elevated experience Allure is known for. What We're Looking For: * Friendly ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

This includes documenting incident tickets within the service desk application, initial triage and ... Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Milwaukee, WI

Help Desk Associate information

See Milwaukee, WI salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk associate in Milwaukee, WI is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Milwaukee, WI?

The most popular types of Help Desk jobs in Milwaukee, WI are:

What are popular job titles related to Help Desk Associate jobs in Milwaukee, WI?

For Help Desk Associate jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Milwaukee, WI look for?

The top searched job categories for Help Desk Associate jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Help Desk Associate jobs?

Cities near Milwaukee, WI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,888 per year, or $21.1 per hour.

Help Desk Supervisor

Badger Meter

Milwaukee, WI • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

Badger Meter rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Badger Meter - Where Every Drop Counts and So Do You
At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.
Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.
When you join us, you'll find:
  • Purpose-driven work that makes a real difference in communities around the globe.
  • Career growth and development opportunities designed to help you achieve your potential.
  • A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.
What You Will Contribute:
The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises Service Desk staff, manages service requests and incident workflows, monitors service level performance, and drives continual improvement of support processes and customer satisfaction. The Service Desk Supervisor serves as a key escalation point for complex technical issues while fostering a customer-focused culture and maintaining high levels of service excellence.
Job Duties:
  • Supervise, coach, mentor and develop Service Desk memebers. Foster a positive, collaborative, and customer-centric team environment.
  • Establish schedules, priorities, and workload distribution to ensure adequate support coverage.
  • Conduct performance reviews and provide ongoing feedback and development opportunities. Coordinate onboarding and training for new Service Desk personnel.
  • Oversee daily Service Desk operations, ensuring timely resolution of incidents and service requests. Monitor ticket queues and ensure compliance with established service level agreements (SLAs).
  • Act as an escalation point for complex or high-priority technical issues. Handle escalated customer concerns in a professional and timely manner. Develop and maintain escalation procedures and knowledge base documentation.
  • Analyze ticket trends and implement corrective and preventive measures to reduce recurring issues.
  • Identify opportunities to improve Service Desk efficiency, effectiveness, and customer experience. Develop and implement standards, procedures, and best practices for technical support. Recommend and implement process automation where appropriate.
  • Maintain accurate reporting and metrics related to ticket volume, resolution times, SLA compliance, and customer satisfaction.
  • Oversee administration and maintenance of IT ticketing system.
  • Ensure accurate inventory management of end-user devices and related technology assets. Assist with desktop lifecycle management, hardware deployment, and software provisioning.
  • Collaborate with infrastructure, security, and application teams to resolve crossfunctional issues.
  • Ensure delivery of outstanding customer service to all employees and business partners. Communicate effectively with users regarding incidents, outages, and service requests.
  • Promote proactive support and user education initiatives.

Education and Experience:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or a related field is preferred.
  • 5+ years of experience in IT support, Service Desk or Help Desk operations.
  • 2+ years of leadership or supervisory experience preferred.

Qualifications:
  • Strong knowledge of Windows operating systems and end-user computing technologies.
  • Experience with Active Directory, Microsoft 365, device management solutions, and endpoint deployment tools.
  • Familiarity with ITSM platforms such as Freshservice, Jira Service Management, or similar.
  • Understanding of incident, problem, and change management processes.

Working Conditions:
  • Execution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities; measuring progress and ensuring accountability against those metrics.
  • Aligning Performance for Success: Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness.
  • Coaching: Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.
  • Decision Making: Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences.
  • Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.

Working Conditions:
  • Work is performed in an office environment and requires the ability to operate standard office equipment.
  • Work is performed in close proximity to others.

Physical Demands:
  • Must be able to sit for prolonged periods of time.
  • Requires prolonged periods of talking/listening.
Competitive Total Rewards at Badger Meter:
  • Competitive Pay
  • Annual Bonus
  • Eligible for Annual Pay Increases
  • Comprehensive Health, Vision, and Dental Coverage
  • 15 days Paid Time Off + 11 Paid Holidays
  • Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
  • Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
  • Educational Assistance - Tuition Reimbursement up to $5,250
  • Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
  • Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.

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