ZipRecruiter

Log In

1

It Help Desk Coordinator Jobs in Milwaukee, WI (NOW HIRING)

Silgancontainers

Help Desk Intern

Brookfield, WI · On-site

$14.25 - $19/hr

Help Desk Intern located in Waukesha, WI This is an internship for those studying in the IT field with an interest in Help Desk Support. With the guidance of the Help Desk Supervisor, this position ...

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

The IT Specialist is responsible for providing frontline technical support and maintaining a ... Document incidents, solutions, and processes in the help desk system. * Escalate complex issues as ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

The IT Specialist is responsible for providing frontline technical support and maintaining a ... Document incidents, solutions, and processes in the help desk system. * Escalate complex issues as ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Description The IT Specialist is responsible for providing frontline technical support and ... Document incidents, solutions, and processes in the help desk system. * Escalate complex issues as ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Description The IT Specialist is responsible for providing frontline technical support and ... Document incidents, solutions, and processes in the help desk system. * Escalate complex issues as ...

next page

Showing results 1-20

People also search for

All JobsIt Help Desk Coordinator JobsIt Help Desk Coordinator Jobs in Milwaukee, WI

It Help Desk Coordinator information

See Milwaukee, WI salary details

$13

$20

$30

How much do it help desk coordinator jobs pay per hour?

As of May 27, 2026, the average hourly pay for it help desk coordinator in Milwaukee, WI is $20.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Coordinator, and why are they important?

To thrive as an IT Help Desk Coordinator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, is highly beneficial. Strong communication, problem-solving abilities, and patience are essential soft skills for quickly resolving user issues and managing multiple requests. These skills ensure efficient IT support, high user satisfaction, and smooth organizational operations.

What are the most common challenges an IT Help Desk Coordinator faces when managing support tickets?

IT Help Desk Coordinators often face challenges such as balancing high ticket volumes, prioritizing urgent requests, and ensuring timely resolution for end-users. Effective communication is essential, as coordinators must relay technical information clearly to both IT staff and non-technical employees. Additionally, they are responsible for tracking trends in recurring issues and collaborating with other IT team members to implement long-term solutions, which can require strong organizational and analytical skills.

What does an IT Help Desk Coordinator do?

An IT Help Desk Coordinator is responsible for managing and organizing the support process for users experiencing technical issues. They act as the primary point of contact between end users and the IT department, logging and prioritizing service requests, assigning tickets to technicians, and ensuring timely resolution of problems. Additionally, they may provide basic troubleshooting assistance, maintain records of support activities, and help improve help desk procedures. Their goal is to ensure smooth IT operations and a high level of customer satisfaction.

What is the difference between It Help Desk Coordinator vs It Support Specialist?

AspectIt Help Desk CoordinatorIt Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, support centerHelp desk, on-site, remote support
Employer UsageIT departments, service providersIT departments, tech companies
Common Search IntentCoordination, ticket managementTechnical troubleshooting, support

The main difference is that the It Help Desk Coordinator focuses on managing support tickets and coordinating support activities, while the It Support Specialist provides direct technical assistance and troubleshooting. Both roles require similar certifications and work in help desk environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Help Desk jobs in Milwaukee, WI? The most popular types of It Help Desk jobs in Milwaukee, WI are:
What are popular job titles related to It Help Desk Coordinator jobs in Milwaukee, WI? For It Help Desk Coordinator jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching It Help Desk Coordinator jobs in Milwaukee, WI look for? The top searched job categories for It Help Desk Coordinator jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for It Help Desk Coordinator jobs? Cities near Milwaukee, WI with the most It Help Desk Coordinator job openings:
It Help Desk Coordinator jobs near you
Infographic showing various It Help Desk Coordinator job openings in Milwaukee, WI as of May 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $43,172 per year, or $20.8 per hour.

IT Help Desk Technician

The Panaro Group LLC

Pewaukee, WI • On-site

Full-time

Posted 3 days ago

Job description

Job Description
Position Summary:
Our Client is a Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Their business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. Under the direction of the IT Manager, the Help Desk Technician will be responsible for providing support for multiple operational functions for the Information Technology Department ensuring the Company's strategic goals and service needs are achieved.
Primary Responsibilities:
1. Installs and configures internal hardware components such as memory and disk in multi-user, PC's/servers in order to maintain or enhance system operation and capabilities.
2. Provides full user support for company's standard application software in order to meet user/company needs (including but not limited to helpdesk and virus software)
3. Purchase equipment including desktops, laptops, printers, tablets, peripherals, cell phones, VOIP telecommunication equipment and other accessories in accordance with company standards
4. Tests and evaluates software and hardware products in order to determine applicability and value to company operations.
5. Performs troubleshooting and fault isolation on MPLS network, PC's, Servers, LANs, WANs, wireless, VOIP, multi-functional devices, or related system components in simple configurations in order to maintain system availability
6. Support IT Manager as needed
Qualification Requirements:
• Commitment to legendary customer service
• Demonstrated time management, organizational skills, and problem solving skills
• Ability to manage multiple high priority initiatives in a fast-paced technical environment
• Enthusiastic, effective team player
• Knowledge of asset management
• Knowledge of complex multi-user network systems
• Knowledge of operating systems on PC's and servers
• Knowledge of complex software applications on PC's, servers, and networks
• Knowledge of proper computer system data security/backup procedures
• Knowledge of telephony systems, equipment and devices
• Ability to troubleshoot and solve complex technical computer problems
Knowledge of mobile technology and devices
Skill Set
Education and/or Experience: • Two-year technical degree or student currently pursuing degree/certification in Information Technology at a technical school or university required. • Understanding of network and infrastructure components and administration (such as, but not limited to): • Managed network services • Exchange • Windows Server • DNS Environment • VOIP • Backup systems (Unitrends) • 5 years experience in a helpdesk environment and operations are preferred.

Apply