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It Help Desk Technician Intern Jobs in Milwaukee, WI

Silgancontainers

Help Desk Intern

Brookfield, WI · On-site

$14.25 - $19/hr

Help Desk Intern located in Waukesha, WI This is an internship for those studying in the IT field with an interest in Help Desk Support. With the guidance of the Help Desk Supervisor, this position ...

Gustave A. Larson

IT Support Technician

Pewaukee, WI · On-site

$21 - $28.75/hr

Under the direction of the IT Infrastructure Manager, the Help Desk Technician will be responsible for providing support for multiple operational functions for the Information Technology Department ...

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Service Desk Technician Or Field Engineer Are you a resourceful IT troubleshooter, or have a ... Experience in help desk support if you are applying for the Service Desk position * Experience in ...

Wipfli

IT Helpdesk Internship

Milwaukee, WI · Remote

$19/hr

Role Summary The HelpDesk Intern supports the day to day hardware and technology needs for the firm ... Prior work experience with computer systems or help desk support. * Strong organizational skills ...

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How much do it help desk technician intern jobs pay per hour?

As of May 27, 2026, the average hourly pay for it help desk technician intern in Milwaukee, WI is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Technician Intern, and why are they important?

To thrive as an IT Help Desk Technician Intern, you need foundational knowledge of computer hardware, operating systems, and basic networking, often supported by coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is typically required. Strong communication, problem-solving skills, and patience are essential soft skills for effectively assisting users and managing technical issues. These competencies are crucial for delivering prompt, accurate support and ensuring smooth IT operations for end users.

What types of technical issues will I commonly address as an IT Help Desk Technician Intern?

As an IT Help Desk Technician Intern, you will frequently help users resolve issues related to password resets, software installations, connectivity problems, printer malfunctions, and basic troubleshooting with operating systems. You'll be the first point of contact for employees experiencing technical difficulties, often assisting remotely or in person. This role provides excellent exposure to a range of IT systems and helps develop strong problem-solving and customer service skills, as you’ll collaborate closely with both end-users and more senior IT staff.

What does an IT Help Desk Technician Intern do?

An IT Help Desk Technician Intern assists users with technical issues, such as troubleshooting hardware, software, and network problems. They typically respond to support requests, document solutions, and escalate complex issues to senior staff. This role provides hands-on experience in IT support, helps interns develop problem-solving skills, and offers exposure to common business technologies. Interns often work under the supervision of experienced technicians and may also help with equipment setup and routine maintenance.

What is the difference between It Help Desk Technician Intern vs Help Desk Technician?

AspectIt Help Desk Technician InternHelp Desk Technician
CredentialsTypically pursuing or have completed relevant certifications (e.g., CompTIA A+)Usually possess certifications or equivalent experience
Work EnvironmentInternship setting, often in training or learning phaseFull-time or part-time support role in organizations
ResponsibilitiesAssisting with basic troubleshooting, learning IT support proceduresHandling user issues, troubleshooting hardware/software problems

The main difference is that the It Help Desk Technician Intern is a learning position, often part of an internship program, focusing on gaining experience. In contrast, the Help Desk Technician is a full-time role requiring more experience and responsibility in providing technical support.

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It Help Desk Technician Intern jobs near you

IT Help Desk Technician

The Panaro Group LLC

Pewaukee, WI • On-site

Full-time

Posted 3 days ago

Job description

Job Description
Position Summary:
Our Client is a Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Their business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. Under the direction of the IT Manager, the Help Desk Technician will be responsible for providing support for multiple operational functions for the Information Technology Department ensuring the Company's strategic goals and service needs are achieved.
Primary Responsibilities:
1. Installs and configures internal hardware components such as memory and disk in multi-user, PC's/servers in order to maintain or enhance system operation and capabilities.
2. Provides full user support for company's standard application software in order to meet user/company needs (including but not limited to helpdesk and virus software)
3. Purchase equipment including desktops, laptops, printers, tablets, peripherals, cell phones, VOIP telecommunication equipment and other accessories in accordance with company standards
4. Tests and evaluates software and hardware products in order to determine applicability and value to company operations.
5. Performs troubleshooting and fault isolation on MPLS network, PC's, Servers, LANs, WANs, wireless, VOIP, multi-functional devices, or related system components in simple configurations in order to maintain system availability
6. Support IT Manager as needed
Qualification Requirements:
• Commitment to legendary customer service
• Demonstrated time management, organizational skills, and problem solving skills
• Ability to manage multiple high priority initiatives in a fast-paced technical environment
• Enthusiastic, effective team player
• Knowledge of asset management
• Knowledge of complex multi-user network systems
• Knowledge of operating systems on PC's and servers
• Knowledge of complex software applications on PC's, servers, and networks
• Knowledge of proper computer system data security/backup procedures
• Knowledge of telephony systems, equipment and devices
• Ability to troubleshoot and solve complex technical computer problems
Knowledge of mobile technology and devices
Skill Set
Education and/or Experience: • Two-year technical degree or student currently pursuing degree/certification in Information Technology at a technical school or university required. • Understanding of network and infrastructure components and administration (such as, but not limited to): • Managed network services • Exchange • Windows Server • DNS Environment • VOIP • Backup systems (Unitrends) • 5 years experience in a helpdesk environment and operations are preferred.

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