IT Support Technician

Job Requirements Summary - IT Support Technician
We're looking for a proactive, hands-on IT Support Technician with 2-5 years of real-world technical support experience in a fast-paced environment. This is not a script-driven role-you'll be troubleshooting and resolving complex issues across desktops, laptops, printers (laser, thermal, label), mobile devices (iOS, Android, Zebra), networks, and enterprise systems. From either of our Utah locations, you will be working with an existing 4-person team, supporting tickets from any of our 55 locations.
To succeed, you'll need solid proficiency with Windows 11, Microsoft 365, Windows Server (2016/2019), Active Directory, Azure AD, VPNs, and core networking (DNS, DHCP, IP). Strong customer service skills, clear communication, and the ability to work independently without micromanagement are essential. A two-year technical degree (or current enrollment) in IT is required; certifications such as CompTIA A+, Network+, or ITIL are a plus. If you don't bring both the technical expertise and the drive to take ownership until issues are resolved, this role won't be the right fit.
Key Requirements:

• Commitment to legendary customer service,
• 2 to 5 years of hands-on experience in a helpdesk or technical support role
• Proven ability to troubleshoot hardware, software, and network issues across PCs, laptops, mobile devices, printers, telephony systems, and other infrastructure
• Proficiency with Windows 11, Microsoft 365, and server environments (Windows Server 2016/2019)
• Familiarity with Active Directory, Azure AD, VPNs, ticketing systems, and basic networking (DNS, DHCP, IP addressing)
• Understanding of IT asset management, data security practices, and backup procedures
• Knowledge of complex multi-user systems and enterprise software applications
• Excellent communication, interpersonal, and customer service skills
• Strong organizational, time management, and problem-solving abilities
• Able to handle multiple high-priority issues in a fast-paced, team-oriented environment
• Eagerness to learn, take initiative, and work collaboratively without needing to be micromanaged
• Accountability Mindset

Education and/or Experience:

• Two-year technical degree or student currently pursuing degree/certification in Information Technology at a technical school or university required.

• Certifications such as CompTIA A+, Network+, or ITIL are a plus
• Understanding of technology (such as, but not limited to):

• Networking
• Active Directory
• DNS
• VoIP

• Exchange
• Windows Server Environment
• Backup systems
• Experience in RDS Environment Preferred

• Exposure and/or experience to helpdesk environment and operations are preferred.

Other Skills and Abilities:
The requirements listed are representative of the knowledge, skills and/or abilities required. Ability to perform work requiring lifting and/or physical exertion may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Summary:
Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. Under the direction of the IT Infrastructure Manager, the Help Desk Technician will be responsible for providing support for multiple operational functions for the Information Technology Department ensuring the Company's strategic goals and service needs are achieved.