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It Help Desk Coordinator Jobs in Spencer, WI (NOW HIRING)

Family Health Center

Senior Network Engineer

Marshfield, WI · On-site

$104K - $142.50K/yr

... coordinating with service providers to plan changes, manage maintenance windows, and address ... Maintains strict adherence to IT change management, audit, project management, and documentation ...

Liberty Tire Recycling

Driver Helper

Auburndale, WI · On-site

$15.75 - $19/hr

With innovative tools, technologies and processes, Liberty Tire is a revolutionary American ... Help maintain a clean and organized work environment, including the truck bed. * Provide support to ...

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It Help Desk Coordinator information

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$13

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$31

How much do it help desk coordinator jobs pay per hour?

As of May 27, 2026, the average hourly pay for it help desk coordinator in Spencer, WI is $21.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $24.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Coordinator, and why are they important?

To thrive as an IT Help Desk Coordinator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, is highly beneficial. Strong communication, problem-solving abilities, and patience are essential soft skills for quickly resolving user issues and managing multiple requests. These skills ensure efficient IT support, high user satisfaction, and smooth organizational operations.

What are the most common challenges an IT Help Desk Coordinator faces when managing support tickets?

IT Help Desk Coordinators often face challenges such as balancing high ticket volumes, prioritizing urgent requests, and ensuring timely resolution for end-users. Effective communication is essential, as coordinators must relay technical information clearly to both IT staff and non-technical employees. Additionally, they are responsible for tracking trends in recurring issues and collaborating with other IT team members to implement long-term solutions, which can require strong organizational and analytical skills.

What does an IT Help Desk Coordinator do?

An IT Help Desk Coordinator is responsible for managing and organizing the support process for users experiencing technical issues. They act as the primary point of contact between end users and the IT department, logging and prioritizing service requests, assigning tickets to technicians, and ensuring timely resolution of problems. Additionally, they may provide basic troubleshooting assistance, maintain records of support activities, and help improve help desk procedures. Their goal is to ensure smooth IT operations and a high level of customer satisfaction.

What is the difference between It Help Desk Coordinator vs It Support Specialist?

AspectIt Help Desk CoordinatorIt Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, support centerHelp desk, on-site, remote support
Employer UsageIT departments, service providersIT departments, tech companies
Common Search IntentCoordination, ticket managementTechnical troubleshooting, support

The main difference is that the It Help Desk Coordinator focuses on managing support tickets and coordinating support activities, while the It Support Specialist provides direct technical assistance and troubleshooting. Both roles require similar certifications and work in help desk environments, but their responsibilities differ in scope and focus.

What cities near Spencer, WI are hiring for It Help Desk Coordinator jobs? Cities near Spencer, WI with the most It Help Desk Coordinator job openings:
It Help Desk Coordinator jobs near you
Senior Information Security Operations Engineer

Senior Information Security Operations Engineer

Sanford Health

Marshfield, WI

$43 - $71/day

Full-time

Posted 23 hours ago

Sanford Health rating

6.8

Company rating: 6.8 out of 10

Based on 521 frontline employees who took The Breakroom Quiz

487th of 861 rated healthcare providers

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40Salary Range: $43.00 - $71.00

Union Position:

No

Department Details

Lead day-to-day vulnerability operations (scan scheduling, authenticated coverage, agent health) and engineer improvements across tooling workflows.
Develop and mature the Vulnerability Management program: define SLAs, priorities, exception guardrails, and reporting; design playbooks for zero-day/KEV response.
Drive remediation campaigns with asset owners; convert findings into work items with clear scope, owners, and due dates; track to closure.
Partner with Technology Solutions teams to reduce exposure footprint (consult on configuration baselines, conditional access, system hardening).
Produce executive metrics and service reporting (exposure trends, SLA compliance, coverage, time-to-remediate).
Project management exposure preferred (owning cross-team initiatives, roadmaps, and deliverables).

Summary

Responsible for the technical and operational delivery of enterprise cybersecurity; focusing on the development and implementation of processes and tools that support Security Operations' threat prevention, threat hunting, vulnerability assessments, and incident response. Also responsible for minimizing identified threats and risks to the organization through collaboration with other Information Security and Sanford technological groups.

Job Description

Perform and coordinate, with other team members, real-time and forensic log and EDR monitoring and analysis to provide network, data, and asset security for Sanford Health. Complete, configure, and tune vulnerability assessments and report results to application and asset owners. Provide consulting services to owners relating to response activities. Perform, lead, and coordinate on Incident Response activities including the collection, preservation, and interpretation of digital evidence.Build, administer, and support the IS Security Operations tools, processes, and services. Identify and complete improvements and metrics to Security Operations processes and services. Manage the IS Security Operations ticket queue. Prioritize and complete tickets according to impact to Sanford Health business functions. Provide security consulting services to other Sanford Health groups.Mentor other Security Operations team members on tools, processes, and Sanford Health areas. Coordinate and participate in activities with other IT Security groups by providing aid and consulting when needed. Works under limited guidance due to previous experience/breadth of knowledge of processes and organizational knowledge. Acts independently to determine methods and procedures on new assignments. Regularly presented with new assignments and projects that require the application of independent judgement/interpretation of policies/practices. Checks own work and the work of other team members.

Qualifications

Bachelor's degree required, in lieu of education, leadership may consider an Associates degree plus 3 years of applicable experience in computer science, cyber security or an information technology related field.
Minimum of 4 years' experience working in Cyber Security required. Advanced security training is desired. Strong working knowledge of the information security standards and procedures including HIPAA and PCI.
Security Certifications are desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

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About Sanford Health

Sourced by ZipRecruiter

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Sioux Falls, SD, US

Social media

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