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It Help Desk Coordinator Jobs (NOW HIRING)

Son

IT Help Desk Coordinator (SOS Temporary)

Lincoln, NE · On-site

$21.27/hr

JR2026-00028526 IT Help Desk Coordinator (SOS Temporary) (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): Join the State of Nebraska Team as a ...

GITI TIRE USA LTD

IT Help Desk

Richburg, SC · On-site

Job Title IT Help Desk Department: Information Technology (IT) FLSA Status: Non-Exempt Location: Chester, SC Shift: Night Shift Summary: The IT Help Desk position is responsible for providing ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... coordinating shipping or on-site setup. * Maintain and update knowledge-base articles, user guides ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... coordinating shipping or on-site setup. * Maintain and update knowledge-base articles, user guides ...

vTech Solution

Help Desk Coordinator

Trenton, NJ · On-site

Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status ... Participate in ITSM process improvement initiatives and cross-team coordination efforts.

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

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How much do it help desk coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What does an IT Help Desk Coordinator do?

An IT Help Desk Coordinator is responsible for managing and organizing the support process for users experiencing technical issues. They act as the primary point of contact between end users and the IT department, logging and prioritizing service requests, assigning tickets to technicians, and ensuring timely resolution of problems. Additionally, they may provide basic troubleshooting assistance, maintain records of support activities, and help improve help desk procedures. Their goal is to ensure smooth IT operations and a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Coordinator?

To thrive as an IT Help Desk Coordinator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, is highly beneficial. Strong communication, problem-solving abilities, and patience are essential soft skills for quickly resolving user issues and managing multiple requests. These skills ensure efficient IT support, high user satisfaction, and smooth organizational operations.

What are the most common challenges an IT Help Desk Coordinator faces when managing support tickets?

IT Help Desk Coordinators often face challenges such as balancing high ticket volumes, prioritizing urgent requests, and ensuring timely resolution for end-users. Effective communication is essential, as coordinators must relay technical information clearly to both IT staff and non-technical employees. Additionally, they are responsible for tracking trends in recurring issues and collaborating with other IT team members to implement long-term solutions, which can require strong organizational and analytical skills.

What is the difference between It Help Desk Coordinator vs It Support Specialist?

AspectIt Help Desk CoordinatorIt Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, support centerHelp desk, on-site, remote support
Employer UsageIT departments, service providersIT departments, tech companies
Common Search IntentCoordination, ticket managementTechnical troubleshooting, support

The main difference is that the It Help Desk Coordinator focuses on managing support tickets and coordinating support activities, while the It Support Specialist provides direct technical assistance and troubleshooting. Both roles require similar certifications and work in help desk environments, but their responsibilities differ in scope and focus.

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It Help Desk Coordinator jobs near you
Infographic showing various It Help Desk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

IT Help Desk Coordinator

SourcePro Search, LLC

Chicago, IL • On-site

Full-time

Re-posted 4 days ago

Job description

Job Summary:
SourcePro Search has a fantastic opportunity for an experienced Information Technology Help Desk Coordinator with our large global law firm client in the Chicago office. The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems and acts as the primary contact for technology initiatives and activities.
Responsibilities:
• Supports Firm hardware and software for all users. This includes but is not limited to laptop and desktop hardware, all peripheral Blackberry/iPhone/PDA devices, Windows 7 & 10, Office 2010 & 2016, iManage, Citrix, VPN, etc.
• Performs hardware break/fix for laptops, desktops, printers, scanners, and peripherals
• Images machines based on Firm standard practices.
• Ensures timely of support calls in the Help Desk tracking system.
• Escalates user issues to the appropriate groups for resolution.
• Supports phone system moves and adds and changes under the direction of the telecom group
• Supports local server and network hardware under the direction of System and Network Engineers.
• Supports local copiers and the CopiTrak system.
• Supports conference room technologies for voice and video conferencing systems.
• Performs remedial preventive maintenance as required.
• Works under the direction of the Director or Sr. Engineers on system projects at any of the offices at the Firm.
• Performs or assists with desktop hardware/software training as necessary, including facilitating and setting up WebEx or Video Conference sessions for remote trainers.
• Monitors and reports back on office issues and complaints regarding technology.
• Acts as a liaison between users in remote locations and the IT Directors to ensure any problems and solutions are well communicated.
• Participates in 24x7 support with System and Network Engineers.
• Participates in weekly Engineer conference call.
• Required to be on call after hours on a six week rotation.
• Performs other duties as assigned.
Qualifications:
Required:
• Bachelor’s degree
• Three to five years technology experience
• A+ certification
• Must possess strong troubleshooting skills for both hardware and software
• Must be able to repair hardware systems and replace items such as hard drives, power supplies, motherboards, RAM, etc.
• Must possess strong customer service skill
Preferred:
• Network+, MOS, MCP certifications a plus
• MCITP in Windows 2007
Company:
SourcePro Search provides direct hire, temporary, temp-to-hire, and executive recruitment and staffing services. Founded in 2019, the company is headquartered in New York, USA, with a team of 2-10 employees. The company is currently Early Stage.

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