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It Help Desk Coordinator Jobs (NOW HIRING)

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Ethypharm

IT / Help Desk

New Haven, CT · Remote

NikoHealth is seeking a dependable and technically skilled IT Help Desk Specialist to provide first-line technical support to employees and assist with the effective operation of company hardware ...

New

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... coordinating shipping or on-site setup. * Maintain and update knowledge-base articles, user guides ...

Snelling Baton Rouge

IT Help Desk Analyst

Baton Rouge, LA · On-site

$18 - $20/hr

IT Tech Needed in the Baton Rouge Area!! Snelling Staffing has an immediate opening for an IT Help Desk Analyst in the Baton Rouge area. This company offers an extensive benefits package with a true ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.

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How much do it help desk coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What does an IT Help Desk Coordinator do?

An IT Help Desk Coordinator is responsible for managing and organizing the support process for users experiencing technical issues. They act as the primary point of contact between end users and the IT department, logging and prioritizing service requests, assigning tickets to technicians, and ensuring timely resolution of problems. Additionally, they may provide basic troubleshooting assistance, maintain records of support activities, and help improve help desk procedures. Their goal is to ensure smooth IT operations and a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Coordinator?

To thrive as an IT Help Desk Coordinator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, is highly beneficial. Strong communication, problem-solving abilities, and patience are essential soft skills for quickly resolving user issues and managing multiple requests. These skills ensure efficient IT support, high user satisfaction, and smooth organizational operations.

What are the most common challenges an IT Help Desk Coordinator faces when managing support tickets?

IT Help Desk Coordinators often face challenges such as balancing high ticket volumes, prioritizing urgent requests, and ensuring timely resolution for end-users. Effective communication is essential, as coordinators must relay technical information clearly to both IT staff and non-technical employees. Additionally, they are responsible for tracking trends in recurring issues and collaborating with other IT team members to implement long-term solutions, which can require strong organizational and analytical skills.

What is the difference between It Help Desk Coordinator vs It Support Specialist?

AspectIt Help Desk CoordinatorIt Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, support centerHelp desk, on-site, remote support
Employer UsageIT departments, service providersIT departments, tech companies
Common Search IntentCoordination, ticket managementTechnical troubleshooting, support

The main difference is that the It Help Desk Coordinator focuses on managing support tickets and coordinating support activities, while the It Support Specialist provides direct technical assistance and troubleshooting. Both roles require similar certifications and work in help desk environments, but their responsibilities differ in scope and focus.

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It Help Desk Coordinator jobs near you
Infographic showing various It Help Desk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

IT Help Desk Coordinator

Golden 1 Credit Union

Sacramento, CA • On-site

$26.27 - $27.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Golden 1 Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Job Title:IT Help Desk Coordinator
Status:Non-exempt
Reports to: Supervisor - IT Support
Department: IT Help Desk and Desktop
Job Code: 1301
Pay Range: $26.27 - $27.50 Hourly
Location: Remote in California
WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.
WHO YOU ARE:
You are a customer-focused IT professional who serves as the trusted first point of contact for technical support and system access requests. You excel at troubleshooting technology issues, managing user access with a security-first mindset, and delivering timely solutions that support business operations. You are organized, responsive, and committed to providing exceptional service while maintaining compliance, protecting sensitive information, and continuously improving support processes and documentation.
WHAT YOU'LL DO:
  • Provision and de-provision system access based on Role Bases Access Control with least privilege methodology. Work directly with department managers and business owners to create, modify, and remove access and document necessary approvals.
  • Manage the on-going support for role-based access management for systems managed by Helpdesk.
  • Perform periodic access review to identify exceptions and resolve system access discrepancies.
  • Provide support for enterprise applications via phone, email, or ticketing system. Identify, troubleshoot, and escalate issues to appropriate areas of IT when necessary.
  • Provide resolution and completion of end-user issues and requests within service level agreements.
  • Prioritize and schedule tasks within Service Desk.
  • Provide support for mixed platform environment: Win7, Win 10, IOS, tablets, laptops, desktops, and Audio/Video system.
  • Provide helpdesk support to front line staff on banking hardware such as Cash Dispenser/Recyclers, Credit Card machine, Check Scanners, Printers, Pin pad, and multi-functions devices.
  • Coordinate and/or perform hands-on fixes at tier2 level, including installing and upgrading software, installing hardware, configuring systems and applications on PCs, laptops, and mobile devices.
  • Coordinate and/or perform hands-on fixes at tier2 level for network connectivity issues in a WAN/LAN, WIFI in an Enterprise environment.
  • Maintain tables, parameters, and setting within the VMS Host System for terminals, desktop computers, printers, and cash dispensers.
  • Develop and maintain internal procedures, technical documentations and build IT Support knowledgebase.
  • Communicate all updates for proper maintenance of equipment to the appropriate staff.
  • Keep management updated on outstanding issues that are not resolved in a timely manner in accordance with established escalation procedures.
  • Develop, document, and implement operating procedures and conducts training as required.
  • Develop and maintain a clear understanding of the business area needs and incorporating these needs into technical solutions by updating, developing, and maintaining a thorough knowledge of credit union procedures, products, service, and data processing systems.
  • Properly escalates when user and system related security standards are not adhered to.
  • Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
  • Research and resolve system access support issues.
  • Performs other job-related duties as necessary.

QUALIFICIATIONS AND PREFERENCES:
  • H.S. Diploma or General Education Degree (GED) and prerequisite completion Computer Technology classes required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.
Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: ;id=2513
DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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