ZipRecruiter

Log In

1

It Help Desk Coordinator Jobs (NOW HIRING)

McCarthy Tire

IT Help Desk Technician

Wilkes Barre, PA · On-site

IT Help Desk Technician McCarthy Tire Service Position Summary McCarthy Tire Service is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology team. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

AmeriSave Mortgage Corp.

IT Help Desk

$24 - $26/hr

Description AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company's growth.

New

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Manage IT Help Desk Technicians/Assistants/Coordinators by deploying, scheduling, assigning and planning their work days and week. * Weekly 1:1 supervision meetings with each of the Technicians ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... in coordination with the infrastructure team. • Maintain conference room and audiovisual ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Help Desk Coordinator Jobs

It Help Desk Coordinator information

See salary details

$13

$21

$31

How much do it help desk coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What does an IT Help Desk Coordinator do?

An IT Help Desk Coordinator is responsible for managing and organizing the support process for users experiencing technical issues. They act as the primary point of contact between end users and the IT department, logging and prioritizing service requests, assigning tickets to technicians, and ensuring timely resolution of problems. Additionally, they may provide basic troubleshooting assistance, maintain records of support activities, and help improve help desk procedures. Their goal is to ensure smooth IT operations and a high level of customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Help Desk Coordinator?

To thrive as an IT Help Desk Coordinator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, is highly beneficial. Strong communication, problem-solving abilities, and patience are essential soft skills for quickly resolving user issues and managing multiple requests. These skills ensure efficient IT support, high user satisfaction, and smooth organizational operations.

What are the most common challenges an IT Help Desk Coordinator faces when managing support tickets?

IT Help Desk Coordinators often face challenges such as balancing high ticket volumes, prioritizing urgent requests, and ensuring timely resolution for end-users. Effective communication is essential, as coordinators must relay technical information clearly to both IT staff and non-technical employees. Additionally, they are responsible for tracking trends in recurring issues and collaborating with other IT team members to implement long-term solutions, which can require strong organizational and analytical skills.

What is the difference between It Help Desk Coordinator vs It Support Specialist?

AspectIt Help Desk CoordinatorIt Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, support centerHelp desk, on-site, remote support
Employer UsageIT departments, service providersIT departments, tech companies
Common Search IntentCoordination, ticket managementTechnical troubleshooting, support

The main difference is that the It Help Desk Coordinator focuses on managing support tickets and coordinating support activities, while the It Support Specialist provides direct technical assistance and troubleshooting. Both roles require similar certifications and work in help desk environments, but their responsibilities differ in scope and focus.

More about It Help Desk Coordinator jobs

What cities are hiring for It Help Desk Coordinator jobs?

Cities with the most It Help Desk Coordinator job openings:

What are the most commonly searched types of It Help Desk jobs?

The most popular types of It Help Desk jobs are:

Who are the top companies hiring for It Help Desk Coordinator jobs?

The top employers for It Help Desk Coordinator jobs are:

What states have the most It Help Desk Coordinator jobs?

States with the most job openings for It Help Desk Coordinator jobs include:

What job categories do people searching It Help Desk Coordinator jobs look for?

The top searched job categories for It Help Desk Coordinator jobs are:

It Help Desk Coordinator jobs near you
Infographic showing various It Help Desk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

IT Help Desk Technician

Elite Recruiting & Consulting Services

Casper, WY • On-site

Full-time

Posted 27 days ago

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.