About Phoenix Ltg Sound And Prod Svcs
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Company size
11 - 50 Employees
Headquarters location
Louisville, KY, US
Year founded
1997
Other
Posted 15 days ago
Job description
Description
The IT Specialist is responsible for providing frontline technical support and maintaining a consistent, reliable end-user technology experience across administrative and manufacturing operations. In addition to resolving day-to-day support issues, the role supports system maintenance, user access management, device setup and configuration, and participation in IT initiatives and business technology projects as assigned.
Key Responsibilities
- Serve as the first point of contact for technical support.
- Troubleshoot hardware, software, and basic network issues across administrative and manufacturing environments.
- Install, configure, and maintain desktops, laptops, printers, as mobile devices.
- Manage user accounts, permissions, and access (e.g., Active Directory, email systems).
- Document incidents, solutions, and processes in the help desk system.
- Escalate complex issues as necessary.
- Provide guidance and training to users on basic IT functions and best practices.
- Perform routine system maintenance, monitoring, and updates.
- Participate in projects such as system upgrades and equipment rollouts as needed.
- Support cross-functional efforts to improve business operations through technology by assisting with testing, documentation, training, and rollout of new tools or system enhancements.
- Maintain documentation for IT processes, systems, and project activities to support knowledge sharing, consistency, and ongoing operational effectiveness.
- May require occasional after-hours or on-call support.
- Serve as the first point of contact for technical support.
Requirements
- Associate degree or equivalent experience in IT, Computer Science, or related field
- 3+ years of experience in IT support or help desk roles
- Knowledge of Windows and M365 environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Strong customer service mindset
- Organization and documentation skills
- Flexibility to support both office staff and production floor needs
- Adaptability and willingness to learn
phoenixlight.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Specialist?
A: To succeed as an IT Specialist, key technical skills include proficiency in programming languages such as Python, Java, or C++, as well as expertise in operating systems, network protocols, and database management systems. Additionally, strong problem-solving skills, analytical thinking, and attention to detail are essential soft skills, along with effective communication and collaboration abilities to work with cross-functional teams. These technical and soft skills enable IT Specialists to troubleshoot complex issues, implement efficient solutions, and provide excellent support to end-users, ultimately driving career growth and effectiveness in the role.
Q: What is the career path for a IT Specialist?
A: A typical career path for an IT Specialist involves progression from entry-level roles such as Help Desk Technician or Junior Network Administrator, to mid-level positions like Network Engineer or Systems Administrator, and eventually to senior roles like Senior Systems Engineer or IT Manager. Key opportunities for skill development and professional growth include certifications in areas like cybersecurity, cloud computing, and data analytics, as well as participation in ongoing training and professional development programs to stay current with emerging technologies. Long-term career prospects for IT Specialists may include leadership roles, such as IT Director or Chief Information Officer, or specialized areas like IT consulting, cybersecurity management, or technology entrepreneurship.
