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It Support Consultant Jobs (NOW HIRING)

Osaic

Sr. Technology Support Consultant

Henderson, NV · On-site

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... Support information security, business continuity, disaster recovery, and cybersecurity initiatives ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer ...

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily ... Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations ...

TEKsystems

IT Support

Tucson, AZ

$20 - $27.50/hr

Works closely with global IT services organization to ensure site IT support and services are ... consulting method to present technology solutions that resolve stated client business issues. • ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... consultants, and other external service providers. * Participate in vendor selection, contract ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable ... consultants, and other external service providers. * Participate in vendor selection, contract ...

WEAVER CONSULTANTS GROUP LLC

IT Support I

Fort Worth, TX · On-site

$20.50 - $28.25/hr

IT Support I Weaver Consultants Group seeks to hire an IT Support I based out of our Fort Worth, TX office. As a member of our IT Team, you will be assisting in the steady improvement of the company ...

Netpace Inc

IT Support Engineer

San Francisco, CA · On-site

The role involves providing IT support to employees, managing office technology, and improving user ... Netpace is a Data-Driven company excelling in AI, IT Consulting and Staffing Solutions. Founded in ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Walmart Tech Support and Processing Firm

Be Seen First

IT Support Technician

Frankfort, KY · On-site

$60K - $65K/yr

1. IT Support Specialist - 4 openings 1 per City US Citizen * Locations: Miami, FL; Frankfort, KY; Caledon, ON; Brantford, ON * 100% onsite - 1 IT person at each location , so they need to be ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational. Job ...

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It Support Consultant information

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$17

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How much do it support consultant jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for it support consultant in the United States is $29.07, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $32.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Consultant?

To thrive as an IT Support Consultant, you need strong technical troubleshooting skills, knowledge of operating systems and networks, and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote support tools, and diagnostic utilities is essential for efficient issue resolution. Excellent communication, patience, and problem-solving abilities help you explain complex issues to non-technical users and work effectively under pressure. These skills ensure prompt, effective support, minimize downtime, and foster positive user experiences within organizations.

What are some common challenges faced by IT Support Consultants when assisting users remotely?

IT Support Consultants often encounter challenges such as accurately diagnosing issues without physical access to the user's device, communicating technical solutions in a clear and user-friendly manner, and dealing with varying levels of technical proficiency among users. Building rapport and trust remotely, while ensuring data security during remote sessions, are also important aspects. Adapting to different remote support tools and maintaining patience and professionalism under time constraints are key to success in this role.

What is the difference between It Support Consultant vs Help Desk Technician?

AspectIt Support ConsultantHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentClient sites, remote support, enterprise environmentsHelp desk, call centers, internal support
ResponsibilitiesDiagnose complex issues, advise clients, implement solutionsRespond to user tickets, troubleshoot basic problems
Industry UsageIT consulting firms, large corporationsIT support centers, small to medium businesses

While both roles support IT users, an It Support Consultant typically handles more complex issues and provides strategic advice, often working directly with clients or on-site. Help Desk Technicians focus on resolving routine problems via phone or remote access. The roles overlap in certifications and work environments but differ in scope and complexity of tasks.

What does an IT support consultant do?

An IT support consultant provides technical assistance to organizations by troubleshooting hardware and software issues, maintaining network systems, and ensuring cybersecurity. They often use tools like remote support software and may hold certifications such as CompTIA A+ or Network+ to perform their duties effectively.
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It Support Consultant jobs near you
Infographic showing various It Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $60,461 per year, or $29.1 per hour.

IT Support Consultant II

Newark, DE • On-site

University of Delaware
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about University of Delawareexternal

Full-time

Re-posted yesterday

University Of Delaware rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

IT Support Consultant II

Apply now Job no: 503163
College / VP Area: Vice President for IT
Work type: Staff
Location: Newark, DE
Categories: Information Technology, Full Time

Pay Grade: 28S
 
Context of Job:
 
IT Client Success is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-CS focuses on helping the UD community use technology effectively and efficiently. IT-CS&S staff members also take the lead supporting productivity, computing applications and tools, and assist with hardware and software issues. The unit is comprised of the following groups: Client Support, Ask IT Support Center, Embedded IT Support and the ID Card Office.
The IT Support Consultant II in the Facilities Client Support Team within IT CS provides general technical support and support in specific areas of technical expertise to the University's Facilities, Real Estate, and Auxiliary Services organization either directly or from an IT Support Center referral. IT Support encompasses consulting, analyzing, training, writing documentation, resolving problems with software and hardware and installing/configuring new systems and devices. The group provides various on-premises and in-cloud IT services including servers and storage, server and desktop support, mobile device management & support, print management, client systems management, and other miscellaneous computing-related services to units within the department.
The IT Support Consultant II reports to the IT Support Consultant III (Support Lead) in IT CS.
 
Major Responsibilities:
  • Consults with staff and provides desktop support for Windows, Linux and Macintosh systems by diagnosing, troubleshooting, and resolving problems with personal computer hardware, operating systems, application software, software utilities, data communications/connectivity devices, mobile devices, point of sale devices, and other related peripherals. Answers client questions related to the integration or use of IT devices, interfaces, and processes. Promotes client self-sufficiency by recommending IT training and other self-help solutions.
  • Consults with staff, in specific area(s) of technical expertise. Develops and delivers client education and training in area(s) of technical expertise. Creates and reviews documentation in area(s) of technical expertise. Collaborates with IT colleagues regarding technical issues revolving around area(s) of technical expertise. Leads projects or acts as key team member involving area of technical expertise. Serves as technical liaison between client and IT staff when needed.
  • Resolves more complex problems by investigating multiple resources (e.g. vendor technical support, listservs, Web) and collaborating with colleagues.
  • Addresses tickets that are escalated from Level I that are more complex in nature. Manages the ticket queue in the absence of Level I IT Support or in the event the ticket queue becomes backed up.
  • Conducts technical needs assessment for supported departments and evaluates training needs of departmental staff. Helps develop effective technology solutions that support academic and administrative activities.
  • Assists with overseeing the Facilities Field Support student employee(s) alongside the Student Computing group.
  • Provides support for software applications, computer hardware, mobile devices and other related peripherals in conformance with University standards. Transfers data files to new devices. Ensures print and file sharing services are delivered according to University standards. Educates users on virus protection, backup procedures, responsible computing, and information security. Removes spyware/viruses as needed.
  • Assists with departmental desktop equipment upgrade projects alongside FREAS staff.
  • Tests software applications, computer hardware and other related peripherals as needed. Participates actively on special technology related projects or initiatives.
  • Researches and evaluates new technologies. Participates in the implementation of new technologies.
  • Runs reports from the various systems; customize existing reports; manipulate data from existing reports.
  • Provides support for software unique to FREAS.
  • Provides basic server management for departmental virtual servers. This includes managing printing, updating, group policy, and Active Directory.
  • Maintains high level of technical knowledge and keeps abreast of technical developments in area of expertise. Maintains broad knowledge of state-of-the-art technology, equipment, systems, and applicable laws and standards. Makes recommendations for use of specific applications on campus when appropriate.
  • Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures governing IT efforts. Acts as a technical resource for departmental IT professionals in UD units across campus. Works within the department's overall strategic plan following project priorities and scope. Meets deadlines and achieves goals.
  • Performs miscellaneous job-related duties as assigned.
Qualifications:
  • HS graduate + 4 years of experience, or equivalent combination of education and/or experience. Bachelor's preferred. Experience in a University computing service environment is highly desirable.
  • Knowledge and experience with the operation and structure of University standard word processing, presentation, database, electronic mail, web authoring and spreadsheet software packages, networking, server hardware and software, point of sale devices, and knowledge of current technological developments.
  • Knowledge of device security and management tools (i.e., Quest KACE and Jamf) within an enterprise computing environment.
  • Strong analytical and problem-solving skills.
  • Ability to accommodate various needs and work effectively with a diverse user base.
  • Ability to support Windows, iOS/MacOS operating systems.
  • Effective communication skills (oral, written, listening, presentation), organization, interpersonal, and customer-service skills.
  • Ability to work successfully in a fast-paced team-oriented environment.
  • Aptitude for learning quickly and functioning in a dynamic technological environment.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

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