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It Support Consultant Jobs (NOW HIRING)

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

United Ag & Turf, NE

IT Support

Lancaster, MA · On-site

$58K/yr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

United Ag and Turf

IT Support

Lancaster, MA · On-site

$58K/yr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

United Ag & Turf, NE

IT Support

Farmington, CT · On-site

$22.75 - $31.25/hr

The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments. What You'll Do * Provide Tier 1 and Tier 2 technical ...

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Paid time off Basic Functions: * IT Support relating to technical issues involving Microsoft's core business applications and operating systems. * Onsite and Help Desk user support, this position ...

BuddoBot Inc.

IT Support

Herndon, VA · On-site

$65K - $95K/yr

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to ...

Robert Half

IT Support

Phoenix, AZ · On-site

$23.75 - $27.50/hr

We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

No Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt Role Summary The IT Support Technician provides technical ...

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How much do it support consultant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for it support consultant in the United States is $29.07, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $32.69 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is increasingly used in IT support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, IT support consultants are still essential for complex problems, customer interaction, and tasks requiring critical thinking and personalized service. AI tools complement human support rather than fully replacing it.

What are the key skills and qualifications needed to thrive as an IT Support Consultant, and why are they important?

To thrive as an IT Support Consultant, you need strong technical troubleshooting skills, knowledge of operating systems and networks, and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote support tools, and diagnostic utilities is essential for efficient issue resolution. Excellent communication, patience, and problem-solving abilities help you explain complex issues to non-technical users and work effectively under pressure. These skills ensure prompt, effective support, minimize downtime, and foster positive user experiences within organizations.

What is the difference between It Support Consultant vs Help Desk Technician?

AspectIt Support ConsultantHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentClient sites, remote support, enterprise environmentsHelp desk, call centers, internal support
ResponsibilitiesDiagnose complex issues, advise clients, implement solutionsRespond to user tickets, troubleshoot basic problems
Industry UsageIT consulting firms, large corporationsIT support centers, small to medium businesses

While both roles support IT users, an It Support Consultant typically handles more complex issues and provides strategic advice, often working directly with clients or on-site. Help Desk Technicians focus on resolving routine problems via phone or remote access. The roles overlap in certifications and work environments but differ in scope and complexity of tasks.

What are some common challenges faced by IT Support Consultants when assisting users remotely?

IT Support Consultants often encounter challenges such as accurately diagnosing issues without physical access to the user's device, communicating technical solutions in a clear and user-friendly manner, and dealing with varying levels of technical proficiency among users. Building rapport and trust remotely, while ensuring data security during remote sessions, are also important aspects. Adapting to different remote support tools and maintaining patience and professionalism under time constraints are key to success in this role.

Which IT job is most in demand?

IT Support Consultant roles are in high demand due to the need for technical assistance in organizations, requiring skills in troubleshooting, customer service, and familiarity with hardware and software. Other in-demand IT jobs include cybersecurity specialists, cloud engineers, and data analysts, driven by increasing cybersecurity threats and digital transformation efforts.

What does an IT support consultant do?

An IT support consultant provides technical assistance to organizations by troubleshooting hardware and software issues, maintaining network systems, and ensuring cybersecurity. They often use tools like remote support software and may hold certifications such as CompTIA A+ or Network+ to perform their duties effectively.

What is the highest IT consultant salary?

The highest IT support consultant salaries can exceed $100,000 annually, especially for those with extensive experience, specialized skills, or certifications such as Cisco or Microsoft. Senior consultants working in large organizations or in high-demand industries may earn even higher compensation, including bonuses and benefits.
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Who are the top companies hiring for It Support Consultant jobs? The top employers for It Support Consultant jobs are:
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It Support Consultant jobs near you
Infographic showing various It Support Consultant job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 7% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $60,461 per year, or $29.1 per hour.
IT Support Consultant/Senior IT Support Consultant

IT Support Consultant/Senior IT Support Consultant

Brown University

Providence, RI • On-site

Full-time

Posted 26 days ago

Brown University rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

203rd of 555 rated colleges and universities

Job description

Job Description:
IT Support Consultant/Senior IT Support Consultant
Office of Information Technology
IT Support Consultant (Grade 9)
The IT Support Consultant provides application, operating system, desktop and mobile hardware, audiovisual, and other technology support to the University community via a combination of on-site assistance, device/endpoint management, remote troubleshooting and remote access tools. Works with administrative, academic, and research departments/centers to resolve computing issues and maintain Brown computing/mobile equipment for departments throughout their full lifecycle. Maintains service relationships with department leaders and customers. Balances and prioritizes service to multiple assigned primary departments, with responsiveness and partnership. Supports other IT Support Consultants and other OIT departments for projects, moves, and cross-coverage of sick/vacation. Provides escalation support and on-site response for Help Desk issues. Works independently and utilizes a variety of enterprise-level computing tools and expertise to solve customer problems.
Job Qualifications
  • Bachelor's degree preferred
  • 2-3 years of providing end-user IT computing support, deskside strongly preferred
  • One or more major platform/management tool certifications preferred (SCCM, Jamf, Microsoft, Apple)
  • Experience supporting enterprise-level end-user services such as file, print, network, audio visual and authentication/identity systems
  • Knowledge of and experience supporting macOS, Windows and mobile device platforms (iOS/Android) including core software/services used at Brown (MS Office Suite, Google Apps, Zoom, etc.)
  • Demonstrated troubleshooting skills for related technology peripherals and endpoint devices (printers, mobile hardware, etc.)
  • Knowledge of and experience with audiovisual equipment and systems
  • Knowledge of enterprise configuration management/package deployment tools such as Microsoft OSD/SCCM, InTune, Jamf and/or ASM preferred
  • Excellent customer service skills and strong commitment to service, with effective written/verbal communication, technical follow-through, personal organization and prioritization
  • Understanding and appreciation of the needs of users in an academic environment with a diverse user community; experience working in higher education preferred
  • Demonstrated ability to work as part of a team and to promote a positive, collaborative, and inclusive work environment
  • Ability to work and develop new skills independently from existing learning resources and peers/managers; self-starter
  • Ability to independently manage time effectively, multitask, and prioritize personal and team workflow in a high-volume environment
  • Ability to work effectively in a group, and as a member of a project team, supporting organizational priorities

Senior IT Support Consultant (Grade 10)
The Senior IT Support Consultant provides advanced application, operating system, desktop and mobile hardware, audiovisual, and other technology support to the University community via a combination of on-site assistance, device/endpoint management, remote troubleshooting and remote access tools. Works with administrative, academic, and research departments/centers to resolve computing issues and maintain Brown computing/mobile equipment for departments throughout their full lifecycle. Maintains service relationships with department leaders and customers. Balances and prioritizes service to multiple assigned primary departments, with a high degree of responsiveness and partnership. Supports other IT Support Consultants and other OIT departments for projects, moves, and cross-coverage of sick/vacation. Provides escalation support and on-site response for Help Desk issues. Works independently and utilizes a variety of enterprise-level computing tools and expertise to solve customer problems.
Job Qualifications
  • Bachelor's degree preferred
  • 3-5 years of providing end-user IT computing support, deskside strongly preferred
  • One or more MCP, MCSE/MCSA, SCCM, JAMF, or ACSP certifications preferred
  • Experience supporting enterprise-level end-user services such as file, print, network, and authentication/identity systems
  • Expert knowledge of and experience supporting macOS, Windows and mobile device platforms (iOS/Android) including core software/services used at Brown (MS Office Suite, Google Apps, ticketing systems, streaming apps, videoconferencing, etc.)
  • Demonstrated troubleshooting skills for related technology peripherals and endpoint devices (printers, mobile hardware, etc.)
  • Demonstrated ability to create effective user and technical documentation
  • Knowledge of and experience with audiovisual equipment and systems
  • Advanced knowledge of enterprise configuration management/package deployment tools such as Microsoft OSD/SCCM, InTune, JAMF and/or ASM
  • Excellent customer service skills and strong commitment to service, with effective written/verbal communication, technical follow-through, personal organization and prioritization
  • Understanding and appreciation of the needs of users in an academic environment with a diverse user community; experience working in Higher Education preferred
  • Demonstrated ability to work as part of a team and to promote a positive, collaborative, and inclusive work environment
  • Ability to work and develop new skills independently from existing learning resources and peers/managers; self-starter
  • Ability to independently manage time effectively, multitask, and prioritize personal and team workflow in a high-volume environment
  • Ability to work effectively in a group, and as a member of a project team, supporting organizational priorities
  • Proven ability to analyze, troubleshoot, and problem-solve complex technical issues as well as recommend appropriate technology solutions for complex user problems
  • Excellent project planning skills and ability to lead small project-based teams
  • Proven ability to mentor and train other team members.

Successful completion of a criminal background check and education verification is required.
Benefits of Working at Brown:
Please review additional information on the Benefits of Working at Brown.
Recruiting Start Date:
2026-06-11
Job Posting Title:
IT Support Consultant/Senior IT Support Consultant
Department:
Office of Information Technology
Grade:
Grade 10
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
37.5
Position Work Location:
Hybrid
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
This position is not eligible for visa sponsorship.
Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C. All remote work must be performed in a state in which Brown is registered to do business.
Still Have Questions?
If you have any questions you may contact employment@brown.edu.
Brown is an E-Verify Employer.
EEO Statement:
Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.

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