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Remote Help Desk Jobs in Milwaukee, WI (NOW HIRING)

Wipfli

IT Helpdesk Internship

Milwaukee, WI · Remote

$19/hr

Prior work experience with computer systems or help desk support. * Strong organizational skills ... Visit hisLinkedIn ( page to connect! #LI-Remote #LI-DK1 Additional Details Additional Details: Not ...

Relativity

Revenue Manager

Milwaukee, WI · On-site +1

$90K - $136K/yr

Posting Type Remote/Hybrid Job Overview The Revenue Accounting Manager plays a critical role in ... initiatives that help scale revenue accounting operations in a high-growth environment and ...

Relativity

Senior Revenue Accountant

Milwaukee, WI · On-site +1

$74K - $110K/yr

Posting Type Remote/Hybrid Job Overview Who We Are Relativity is a leading legal data intelligence ... Help scale and improve revenue systems, processes, and controls as the business grows.

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$12

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$33

How much do remote help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk in Milwaukee, WI is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Milwaukee, WI? The most popular types of Help Desk jobs in Milwaukee, WI are:
What are popular job titles related to Remote Help Desk jobs in Milwaukee, WI? For Remote Help Desk jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Milwaukee, WI look for? The top searched job categories for Remote Help Desk jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Remote Help Desk jobs? Cities near Milwaukee, WI with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Milwaukee, WI as of May 2026, with employment types broken down into 3% As Needed, 71% Full Time, 23% Part Time, and 3% Contract. Highlights an 88% Physical, 9% Hybrid, and 3% Remote job distribution, with an average salary of $47,443 per year, or $22.8 per hour.
Remote Helpdesk Engineer - Jenbacher Engines

Remote Helpdesk Engineer - Jenbacher Engines

Kelly Services

Glendale, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Remote Senior Technical Helpdesk Engineer – Jenbacher Engines
Are you a seasoned field service or commissioning expert with advanced Jenbacher product knowledge? Are you ready to leverage your expertise in a fully remote role that offers the flexibility to make a real difference—while also being the point of technical excellence for a global organization?
We are seeking a highly skilled, self-driven Technical Helpdesk Engineer to join a forward-thinking team in the dynamic, fast-growing data center industry. If you thrive in a challenging environment, enjoy solving complex problems, and want to help drive innovation through exceptional service and continuous improvement, this is the perfect opportunity.
What You'll Do:
  • Be the primary point of contact, providing responsive technical help and advice via service helpdesk software and a support hotline.
  • Promote awareness and best practices of the Technical Helpdesk throughout the organization and to external customers, supporting chargeable assistance when needed.
  • Manage, maintain, and develop service helpdesk software to ensure efficient fault finding and case resolution.
  • Build and maintain an evolving database of site-specific technical information for rapid troubleshooting and knowledge sharing.
  • Maintain excellent working relationships with peers within the group, OEMs, and third-party equipment suppliers to maximize knowledge exchange opportunities.
  • Identify training needs based on helpdesk case trends and collaborate with relevant teams to address gaps through tailored interventions.
  • Own all technical cases from initial query to full resolution, providing timely updates and superior customer service.
  • Support warranty and concession claims as required.
  • Uphold health, safety, environmental, and quality standards.
  • Commit to continuous learning and self-improvement to stay current with business and industry developments.
About You:
  • Demonstrates reliability, integrity, and professionalism.
  • Exceptionally skilled at troubleshooting both electrical and mechanical systems.
  • Patient, calm under pressure, and an expert communicator.
  • Proactive and accountable, with a strong commitment to continuous improvement.
  • Enthusiastic about sharing knowledge and supporting others.
  • Well-organized with excellent attention to detail.
  • Resilient and tenacious when tackling complex problems.
Essential Experience & Skills:
  • Advanced Jenbacher product knowledge (required).
  • Minimum of 10 years’ field service or commissioning expertise, with a strong foundation in both electrical and mechanical investigation.
  • Advanced knowledge of balance of plant equipment.
  • Superior IT, technical communication, and administration skills.
Desired Qualifications:
  • Degree in Engineering or other relevant discipline.
  • Prior experience in a technical advice/helpdesk role.
  • Experience working with international teams.
Other Key Details:
  • This is a remote position; you’ll have the flexibility to work from anywhere.
  • Monthly travel within the US (and potentially internationally) may be required.
If you’re ready for a high-impact, remote role where your experience and initiative are truly valued, apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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