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Microsoft Help Desk Remote Jobs in Milwaukee, WI

BESSystemhaus

IT Support Technician

Milwaukee, WI · Remote

$22 - $30.25/hr

... all help desk interactions Redirect problems to tier 2 and tier 3 level support as required ... of Microsoft O365 suite Ability to assist others with complex issues in a professional manner ...

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BESSystemhaus

IT Support Technician

Milwaukee, WI · On-site +1

$20.25 - $27.75/hr

... all help desk interactions Redirect problems to tier 2 and tier 3 level support as required ... of Microsoft O365 suite Ability to assist others with complex issues in a professional manner ...

SysLogic, Inc.

Senior Data Engineer

Brookfield, WI · Remote

$100K - $136K/yr

They will help clients understand their data needs and how to use data to reach business goals ... Advanced SQL skills with experience working with Microsoft Fabric Lakehouse, Fabric Warehouse ...

AA2IT

Content Editor

Sturtevant, WI · Remote

$23/hr

Will need to submit a portfolio as part of the interview process. * 100% remote role ok. * The pay ... Working closely with our US Communications team, this role will help execute strategic plans to ...

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Microsoft Help Desk Remote information

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$12

$22

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How much do microsoft help desk remote jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for microsoft help desk remote in Milwaukee, WI is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.58 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are popular job titles related to Microsoft Help Desk Remote jobs in Milwaukee, WI?

For Microsoft Help Desk Remote jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Milwaukee, WI look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Microsoft Help Desk Remote jobs?

Cities near Milwaukee, WI with the most Microsoft Help Desk Remote job openings:

Microsoft Help Desk Remote jobs near you
Infographic showing various Microsoft Help Desk Remote job openings in Milwaukee, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,443 per year, or $22.8 per hour.

IT Support Technician

BESSystemhaus

Milwaukee, WI • Remote

$22 - $30.25/hr

Full-time

Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills.

Responsibilities:

Provide tier 1 level technical and procedural assistance via phone, email and chat

Diagnose and resolve technical hardware and software issues

Research issues using available information resources

Implement issue resolution and/or advise user on appropriate action

Follow standard help desk procedures

Log all help desk interactions

Redirect problems to tier 2 and tier 3 level support as required

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Stay current with system information, changes and updates

Assist senior IT staff as needed

Requirements

Requirements:

Bachelor’s degree preferred; some college coursework required

Working knowledge of Windows 11

Working knowledge of Microsoft O365 suite

Ability to assist others with complex issues in a professional manner

Learning and initiative skills

Strong problem analysis and problem-solving skills

Attention to detail

Excellent written and verbal communication skills

Benefits

  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Work From Home
  • Wellness Resources