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Remote Help Desk Jobs in Amery, WI (NOW HIRING)

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Remote Help Desk information

See Amery, WI salary details

$14

$26

$38

How much do remote help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk in Amery, WI is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $29.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What cities near Amery, WI are hiring for Remote Help Desk jobs? Cities near Amery, WI with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
IT Support Engineer - Helpdesk ServiceDesk (Work from home)

IT Support Engineer - Helpdesk ServiceDesk (Work from home)

EasyITGuys

Saint Croix Falls, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Are You Our Next Team Member?
Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!
About EasyITGuys
Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don't just solve IT problems-we create experiences that leave clients saying, "Wow, that was amazing!"
Learn more about us:
About Us | Client Ticket Surveys | Public Reviews
Follow us:
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
The Opportunity
Position: IT Sales & Support Engineer / Consultant / Specialist
Location: 100% Remote (U.S. only)
Schedule: Monday - Friday, 8 AM - 4:30 PM or 9 AM - 5:30 PM CST
Type: Full-Time, Hourly
What You'll Do
  • Provide technical support and IT consulting for business clients
  • Solve IT challenges through troubleshooting and software solutions
  • Balance support and sales-help clients while identifying their technology needs
  • Work closely with businesses, building strong, long-term relationships
  • Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We're Looking For
Industry Experience
• MSP/MSSP Experience: 3-5+ years
• IT Support Experience: 3-5+ years
• IT Sales Experience: 1-2+ years
• Client Segment Experience: 3-5+ years supporting businesses
• Remote/Hybrid Experience: 2-3+ years
Core Technical Skills (1-3 Years Preferred)
Support & Systems (Highly Desirable)
  • Microsoft Teams, Microsoft 365
  • Repairshopr / Syncro
  • Keeper Password Manager
  • ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
  • Monday.com

Devices & Infrastructure
  • Fortinet Firewalls, Switches, APs
  • SonicWALL Firewalls, Switches, APs
  • Ubiquiti Routers, Switches, and APs

Additional Skills
  • Typing speed: 40 WPM minimum, 60+ WPM preferred
  • AS/BS Degree preferred
  • Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience
  • Active Directory & Group Policy
  • Windows OS, Microsoft Office, Windows Server, VPN Configuration
  • Office 365 Administration
  • Strong customer relationship & sales skills
  • Ability to train and support non-technical users
  • Excellent time management & prioritization
  • Experience with onsite services & projects

Sales & Customer Success - Excellence is Our Standard
  • Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
  • Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
  • Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

What You Get - Be Part of Something Bigger
We're a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job-you become part of a community that values your voice, invests in your future, and supports your success.
Competitive Pay & Compensation Accelerators - Performance-based profit sharing rewards your hard work.
Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being.
Future-Focused - 401K & Retirement Benefits to build financial security.
Professional Growth - Continuously level up your skills, knowledge, and expertise
Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Your Voice Matters - A small-business culture where your ideas make an impact.
High-Energy, Fast-Paced Work - A team of go-getters who love what they do.
Ready to Join the Team?
Apply today and become a part of EasyITGuys!

Apply