Record, track, and document help desk requests and resolution steps * Develop and maintain basic ... What we offer: * Full-time remote work with flexibility and trust * Competitive base salary and ...
Record, track, and document help desk requests and resolution steps * Develop and maintain basic ... What we offer: * Full-time remote work with flexibility and trust * Competitive base salary and ...
Remote Help Desk information
See Stevens Point, WI salary details
$12.37 - $14.24
2% of jobs
$14.24 - $16.11
6% of jobs
$16.11 - $17.97
12% of jobs
$18.50 is the 25th percentile. Wages below this are outliers.
$17.97 - $19.84
17% of jobs
The median wage is $21.34 / hr.
$19.84 - $21.71
16% of jobs
$21.71 - $23.58
16% of jobs
$24.51 is the 75th percentile. Wages above this are outliers.
$23.58 - $25.44
12% of jobs
$25.44 - $27.31
7% of jobs
$27.31 - $29.18
6% of jobs
$29.18 - $31.05
3% of jobs
$31.05 - $32.91
2% of jobs
$12
$22
$32
How much do remote help desk jobs pay per hour?
As of Jul 21, 2026, the average hourly pay for remote help desk in Stevens Point, WI is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.
What is the difference between Remote Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?
To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.
What are some common challenges faced by Remote Help Desk professionals and how can they be managed?
Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.
What are Remote Help Desk jobs?
Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Stevens Point, WI? The most popular types of Help Desk jobs in Stevens Point, WI are:
What are popular job titles related to Remote Help Desk jobs in Stevens Point, WI? For Remote Help Desk jobs in Stevens Point, WI, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Stevens Point, WI look for? The top searched job categories for Remote Help Desk jobs in Stevens Point, WI are:
What cities near Stevens Point, WI are hiring for Remote Help Desk jobs? Cities near Stevens Point, WI with the most Remote Help Desk job openings:
Full-time
Medical, Retirement, PTO
Posted 18 days ago
Job description
About NorthWinds Technology Solutions
At NorthWinds Technology Solutions®, we’re a trusted SaaS and IT services provider leading innovation in the dental insurance industry, proudly serving Delta Dental partners nationwide.
Our modern, cloud-delivered platform supports over 10 million covered lives, helping millions of customers effortlessly access and manage their dental and ancillary insurance products.
Backed by the strength of three major Delta Dental companies, NorthWinds offers the best of both worlds — the stability of an established enterprise and the energy and agility of a modern software organization.
What You’ll Do
The Application Administrator’s role is to work with the business application owner to administer, maintain and support 3rd party applications. Examples of enterprise applications this teams supports and works with end users include Jira and GoAnywhere but there are approximately 6 applications that are supported.
- Maintain and resolve basic issues pertaining to 3rd party applications
- Resolve first level support issues and escalate to second and third level as needed
- Provide 3rd party application monitoring and perform routine health checks
- Share on-call responsibilities for supported 3rd party applications
- Record, track, and document help desk requests and resolution steps
- Develop and maintain basic documentation for supported 3rd party applications
- Provide end user training for 3rd party applications (standard functionality)
- Crosstrain on primary applications within the team
- Perform and participate in 3rd party application upgrades
- Assist with tasks on projects
Why NorthWinds
We’re not just building software — we’re building a place where people can learn, grow, and make a meaningful impact.
What we offer:
- Full-time remote work with flexibility and trust
- Competitive base salary and annual bonus program
- Generous PTO, floating holidays, and volunteer time off
- 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
- Comprehensive health benefits and disability coverage
- Profit sharing with discretionary contributions
- HSA, FSA, and dependent care accounts
- A culture built on collaboration, learning, and balance
About Northwinds Technology Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Stevens Point, WI, US
Year founded
2019