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Help Desk Associate Jobs in Lodi, WI (NOW HIRING)

ALTEN

Workstation Analyst

Madison, WI · On-site

... issues escalated through Help Desk (daily and 24/7) for PC hardware, application support ... Required : • Associate Degree Emphasis in information technology or related area • 2 years of ...

Continental

Leasing Associate

Cottage Grove, WI · On-site

$20 - $23/hr

... while helping clients find their perfect home. You will report to the Community Manager of the ... desk work with being on your feet- touring the community (for a period of up to 8 hours), climbing ...

Continental

Leasing Associate

Sun Prairie, WI · On-site

$18 - $20/hr

... while helping clients find their perfect home. You will report to the Community Manager of the ... desk work with being on your feet- touring the community (for a period of up to 8 hours), climbing ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$15/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required ... Help with scheduling, check-ins, sign-ups, and events * Own the front desk like it's your stage ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required ... Help with scheduling, check-ins, sign-ups, and events * Own the front desk like it's your stage ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required ... Help with scheduling, check-ins, sign-ups, and events * Own the front desk like it's your stage ...

Carrington

Mortgage Wire Desk, II Analyst

Madison, WI · On-site

$24 - $33.65/hr

Customized training programs to help you advance your career. * Employee referral bonuses so you'll ... Carrington Associates. For more information about Carrington Charitable Foundation, and the ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lodi, WI

Help Desk Associate information

See Lodi, WI salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Lodi, WI is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What job categories do people searching Help Desk Associate jobs in Lodi, WI look for? The top searched job categories for Help Desk Associate jobs in Lodi, WI are:
What cities near Lodi, WI are hiring for Help Desk Associate jobs? Cities near Lodi, WI with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lodi, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,748 per year, or $21.5 per hour.

Workstation Analyst aka Desktop Support Analyst

Aneka Talent Solutions

Madison, WI • On-site

$23.50 - $31.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Workstation Analyst for our client partner. Implements, supports, and maintains PC and end-user device computing technologies for local area network/wide area network (LAN/WAN), mobile, and remote connectivity. Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems.

 

Primary Accountabilities:

·         Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.

·         Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.

·         Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.

·         Monitors, coordinates and completes move, add, change requests for desktop computing technologies.

·         Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation.

·         Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.

·         Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.

·         Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders. Supervision

·         Performs work under the direct supervision of a Manager.

 

Qualifications:

·         Associate Degree Emphasis in information technology or related area

·         2 years of experience in progressively responsible PC support in a networked environment

·         Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution

 

Knowledge, Skills, and Abilities:

·         Demonstrated understanding of software distribution concepts.

·         Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.

·         Demonstrated effective interpersonal, verbal, and written communication skills.

·         Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.

·         Ability to work in a diverse work environment.

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