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Help Desk Manager Jobs in Schofield, WI (NOW HIRING)

Wisconsin

DAWG Fitness Desk Attendant

Stevens Point, WI · On-site

$12.50/hr

Student Help Job Summary: DAWG Fitness Desk Attendant Health and Wellness Center, University of ... This position reports to the Fitness Desk Student Manager, the Fitness Floor Student Manager, and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI · On-site

$13.50 - $16.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Stevens Point, WI

$13.50 - $16.75/hr

Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Schofield, WI

Help Desk Manager information

See Schofield, WI salary details

$37.4K

$83.5K

$124.1K

How much do help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk manager in Schofield, WI is $83,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $99,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Schofield, WI? The most popular types of Help Desk jobs in Schofield, WI are:
What job categories do people searching Help Desk Manager jobs in Schofield, WI look for? The top searched job categories for Help Desk Manager jobs in Schofield, WI are:
What cities near Schofield, WI are hiring for Help Desk Manager jobs? Cities near Schofield, WI with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Schofield, WI as of June 2026, with employment types broken down into 87% Full Time, 6% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,525 per year, or $40.2 per hour.

Onsite Level I Help Desk and Computer/IT Support Technician

TeamLogic IT

Mosinee, WI • On-site

$17 - $24/hr

Full-time

Re-posted 5 days ago

Job description

Searching for a workplace that values your work while maintaining a fun and team-oriented environment? Love building relationships, solving problems, helping other businesses succeed, and not having to do the exact same things every day? If so, it sounds like you would be a great fit to join our team!
We are currently seeking a detail-oriented and qualified Tier 1 Help Desk and Computer/IT Support Technician to join our team in a mostly in-office/onsite workplace environment. In this role, you will be responsible for troubleshooting and resolving customer requests submitted via phone/email/help desk portal. Other responsibilities include assisting with operations, projects, and computer support to ensure accurate and timely service delivery exceeding clients' expectations.
About TeamLogic IT of Central Wisconsin
TeamLogic IT of Central Wisconsin opened in September 2020 and is one of 300 Managed Service Provider franchise locations worldwide. Our mission is to create business owner confidence in their IT infrastructure. We help ensure their technology reliably supports their business operations, scales with their growth, and secures the information and intellectual property that powers their business using our depth of experience, proactive management, periodic technical reviews, and best-in-class support and tools.
We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients support experience. Our technician's learn from one another, create smart solutions to resolve challenges, share best practices across the technician community, and foster collaboration among more than 1500 technicians across North America.
Many can solve computer problems; few can solve them and turn people's bad day into a better one. We love doing that daily. By joining our growing team, you can create joy and happiness for customers everyday!
Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Challenging Work in a Pleasant Work Environment
  • On-going Training
  • Competitive Compensation
  • People First Culture

Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues, management, and clients daily.
IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensure company safety and security standards are met.
  • Comply with all company standards and policies.
  • Ask, don't assume.

IT Technician I Requirements:
  • Associate's or bachelor's diploma or degree in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience.
  • Willingness to learn and take constructive criticism without becoming defensive.
  • Excellent customer service skills.
  • Good problem-solving skills.
  • Be positive and proactive.
  • Valid Driver License and ability to drive to customer locations when required.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
  • Experience with server operating systems including Server 2012, Server 2016, and Server 2019.
  • Active Directory knowledge a plus
  • Ninja RMM and Autotask PSA experience a plus

Our ideal candidate has the following qualifications:
  • Minimum of 1 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Possesses strong organizational and time-management skills
  • Results-oriented, self-motivated, energetic, professional, reliable and a team player
  • CompTIA Net+, CompTIA Security+, or MCSA (Microsoft Certified Systems Administrator/Solutions Associate) certification

Job Type: Full-time
Schedule:
  • 8 hour shift
  • Monday to Friday
  • On call

Supplemental Pay:
  • Bonus pay
  • Overtime pay

License/Certification:
  • Driver's License (Required)
  • CompTIA Net+, CompTIA Security+, Kaseya, Datto, Sophos, and/or MCSA, desirable

Compensation: $17.00 - $24.00 per hour
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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