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Help Desk Manager Jobs in Schofield, WI (NOW HIRING)

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Ability to manage multiple priorities in a fast-paced environment * Effective problem-solving and ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Ability to manage multiple priorities in a fast-paced environment * Effective problem-solving and ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Ability to manage multiple priorities in a fast-paced environment * Effective problem-solving and ...

L&S Electric, Inc.

Help Desk Specialist

Schofield, WI · On-site

Minimum of two years' experience as a Help Desk Technician or other customer service role * Ability to diagnose and resolve basic computer/technical issues * Excellent communication skills * Working ...

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong communication ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

... Management, Help Desk Support, Technical Support, Customer Service, Printer Support, Laptop Support, Device Configuration, Documentation, Problem Solving Qualifications Experience * 3+ years of ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

... Management, Help Desk Support, Technical Support, Customer Service, Printer Support, Laptop Support, Device Configuration, Documentation, Problem Solving Qualifications Experience • 3+ years of ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

Understanding of IT asset management processes, methodologies, and tools. * Familiarity with ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

Understanding of IT asset management processes, methodologies, and tools. * Familiarity with ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Sentry Insurance

Front Desk Attendant

Stevens Point, WI · On-site

$12.50 - $16.25/hr

... management in a timely manner. * Collaborate with housekeeping and maintenance regarding room ... To help serve these operations, we employ a versatile staff to help make the experience as ...

Sentry

Front Desk Attendant

Stevens Point, WI · On-site

$12.50 - $16.25/hr

... management in a timely manner. * Collaborate with housekeeping and maintenance regarding room ... To help serve these operations, we employ a versatile staff to help make the experience as ...

Sentryinsurance

Front Desk Attendant

Stevens Point, WI

$12.50 - $16.25/hr

... management in a timely manner. * Collaborate with housekeeping and maintenance regarding room ... To help serve these operations, we employ a versatile staff to help make the experience as ...

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Help Desk Manager information

See Schofield, WI salary details

$37.4K

$83.5K

$124.1K

How much do help desk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for help desk manager in Schofield, WI is $83,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $99,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Schofield, WI?

The most popular types of Help Desk jobs in Schofield, WI are:

What job categories do people searching Help Desk Manager jobs in Schofield, WI look for?

The top searched job categories for Help Desk Manager jobs in Schofield, WI are:

What cities near Schofield, WI are hiring for Help Desk Manager jobs?

Cities near Schofield, WI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Schofield, WI as of June 2026, with employment types broken down into 87% Full Time, 6% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,525 per year, or $40.2 per hour.

Help Desk

Wausau, WI • On-site

The Dirks Group
11 - 50 employees
Learn more about The Dirks Groupexternal

$21.50 - $29/hr

Full-time

Re-posted 19 days ago

Job description

JOB SUMMARY
Work Location: Onsite - Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.
The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.
You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions-not overly technical explanations.
ESSENTIAL FUNCTIONS
  • Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact
  • Provide remote and occasional onsite support for end users and business systems
  • Diagnose and resolve technical issues related to desktops, networks, and applications
  • Accurately document all work performed within PSA and RMM systems
  • Escalate complex issues appropriately and collaborate with team members
  • Perform preventative maintenance and assist with installations and deployments
  • Maintain a high level of customer satisfaction through clear communication and timely resolution

GENERAL EXPECTATIONS
  • Build and maintain strong client relationships through exceptional service
  • Represent the company professionally in all interactions

PROFESSIONAL DEVELOPMENT
  • Participate in ongoing training and certification programs
  • Continuously develop technical and customer service skills
  • Engage in team and company-sponsored activities

CORE VALUES & COMPETENCIES
We expect all team members to demonstrate:
  • Integrity and professionalism in all interactions
  • Strong communication and active listening skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective problem-solving and troubleshooting skills
  • Team collaboration and accountability
  • Commitment to continuous learning and improvement

REQUIRED QUALIFICATIONS
Education
  • Associate degree in IT or related field, or equivalent experience

Technical Skills
  • Support experience with Windows and macOS
  • Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
  • Basic understanding of Windows Server environments
  • Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills
  • Strong written and verbal communication
  • Self-motivated and able to work independently
  • Ability to manage time and prioritize effectively
  • Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS
First 30 Days - Foundation
  • Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
  • Learn The Dirks Group's processes, standards, and client environments
  • Begin handling basic service tickets with team support
  • Demonstrate professional, solution-focused communication with clients

60 Days - Contribution
  • Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
  • Maintain accurate, thorough ticket documentation
  • Effectively manage ticket queue while meeting response and resolution expectations
  • Begin consistently contributing to team utilization goals

90 Days - Ownership & Performance
  • Independently manage a full workload of service tickets with minimal supervision
  • Maintain utilization of 75% or higher
  • Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
  • Prioritize work effectively based on urgency and business impact
  • Demonstrate strong troubleshooting across diverse client environments
  • Proactively identify recurring issues and suggest improvements

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