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Help Desk Manager Jobs in Sparta, WI (NOW HIRING)

TJO 10 X 10 MANAGEMENT, L.P.

Front Desk - RV

Warrens, WI · On-site

$14/hr

... and management of RV Resorts throughout the United States. Our leaders serve a diverse sector of ... Enthusiastic about interacting and helping guests * Receptive to special requests * Willing to ...

Merchants Bank

Mortgage Loan Processor I

La Crescent, MN · On-site

$36K - $49K/yr

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Perform any other duties as requested by management to assist other departments, as necessary.

Merchants Bank

Mortgage Loan Processor I

Onalaska, WI · On-site

$37K - $51K/yr

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Perform any other duties as requested by management to assist other departments, as necessary.

Merchants Bank

Mortgage Loan Processor I

La Crescent, MN · On-site

$22.88 - $27.45/hr

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID ... Perform any other duties as requested by management to assist other departments, as necessary.

Festival Foods

Guest Service Desk Clerk

Onalaska, WI

$13 - $16/hr

Guest Services Manager Shifts available: 2-8 pm or 4-8 pm, including a Saturday or Sunday. 18+ is ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

TJO 10 X 10 MANAGEMENT, L.P.

Front Desk - RV

Warrens, WI · On-site

$14 - $16/hr

POSITION OVERVIEW The Front Desk articulates clearly and has great communication skills for ... Enthusiastic about interacting and helping guests * Receptive to special requests * Willing to ...

Onalaska

Guest Service Desk Clerk

Onalaska, WI · On-site

$13 - $16/hr

Guest Services Manager. Shifts available: 2-8 pm or 4-8 pm, including a Saturday or Sunday. 18+ is ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Onalaska, WI · On-site

$13 - $16/hr

Guest Services Manager Shifts available: 2-8 pm or 4-8 pm, including a Saturday or Sunday. 18+ is ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Onalaska, WI

$13 - $16/hr

Guest Services Manager Shifts available: 2-8 pm or 4-8 pm, including a Saturday or Sunday. 18+ is ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Onalaska, WI · On-site

$13 - $16/hr

Guest Services Manager Shifts available: 2-8 pm or 4-8 pm, including a Saturday or Sunday. 18+ is ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Onalaska, WI · On-site

$13 - $16/hr

Guest Services Manager Shifts available: 2-8 pm or 4-8 pm, including a Saturday or Sunday. 18+ is ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Festival Foods

Guest Service Desk Clerk

Onalaska, WI · On-site

$13 - $16/hr

Guest Services Manager Shifts available: 2-8 pm or 4-8 pm, including a Saturday or Sunday. 18+ is ... Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ...

Kavaliro

Network Engineer Req# 36580536

La Crosse, WI · On-site

... monitoring/management tools. Preferred : * Utilizes, operates and maintains network security ... Help Desk, ITOC and SOC. * Familiar with software defined networking tools including, but not ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Sparta, WI

Help Desk Manager information

See Sparta, WI salary details

$34.6K

$77.4K

$115K

How much do help desk manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for help desk manager in Sparta, WI is $77,377.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $92,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near Sparta, WI are hiring for Help Desk Manager jobs?

Cities near Sparta, WI with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Sparta, WI as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $77,377 per year, or $37.2 per hour.

Level 1 Help Desk/Hardware Technician

La Crosse, WI • On-site

Dahl Automotive
Automobile Dealers • 201 - 500 employees
Learn more about Dahl Automotiveexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving, and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!
Dahl Automotive continues to grow, and we're excited to add an IT Help Desk Technician to our team! This is an on-site position based primarily at work out of the La Crosse County locations. In this role, you'll provide first-line IT help desk support across the organization while also handling hands-on hardware installation, troubleshooting, and maintenance. If you enjoy solving problems, staying active, and supporting a fast-paced team environment, this is a great opportunity to make a meaningful impact and grow your IT career with a company that values teamwork.
Your responsibilities and contributions:
  • Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets, calls, emails, and inquiries; efficiently troubleshoot and resolve software, application, network connectivity, access, and basic hardware issues.
  • Diagnose, troubleshoot, and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely, thorough, and effective solutions.
  • Install, configure, relocate, and maintain peripheral and network endpoint hardware, including printers, scanners, cameras, and other related equipment.
  • Install, configure, upgrade, repair, and maintain Microsoft Windows PCs, laptops, tablets, smartphones, and standardized applications; perform imaging, software deployments, and basic hardware diagnostics/repairs.
  • Install, relocate, configure, and maintain peripheral and network endpoint hardware including: printers, scanners, IP phones, signature pads, cameras, and other end-user devices.
  • Assist with on-site hardware inventory, equipment needs identification, and maintenance of critical end-user infrastructure; perform preventive maintenance and hardware audits.
  • Collaborate with the IT Director, Senior System Administrator, and external providers on major issues, vendor escalations, defective hardware returns, and project-related hardware tasks.
  • Maintain detailed and accurate documentation, checklists, and records related to help desk processes, hardware configurations, system setups, and issue resolution.
  • Support additional IT initiatives and responsibilities as assigned, including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.

Your qualifications
  • Basic knowledge of Windows operating systems, common business applications, hardware troubleshooting, and remote support tools
  • Previous IT experience preferred, but not required
  • Strong written and verbal communication skills
  • Organized, approachable, and team-oriented personality
  • Ability to work independently with minimal supervision
  • Strong time management and prioritization skills
  • Pleasant and professional demeanor in all internal and vendor communications
  • Ability to multitask effectively and manage daily responsibilities without direct supervision
  • Valid driver's license with a clean driving record

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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