Overview
CTG is seeking to fill a Workstation Technician position for our client in La Crosse, WI.
Location: La Crosse, WI
Duration: 12 months
Pay: Up to $23/hr
Hours: 8 am to 5 pm M-F
Duties:
- Collaborate with Workstation Support Services business units to manage hardware and software orders, ensuring they are received, configured, scheduled, and installed.
- Ensure equipment is labeled according to specifications.
- Research, verify, and document device specifications per purchase orders and organizational standards.
- Work with service and business units to relocate equipment as requested.
- Provide on-site installation, customer service, and technical support for installations and repairs per departmental or individual requests.
- Act as a technical liaison in the field to collaborate with other support services (e.g., Help Desk, Applications, Materials Management).
- Assist with end-user training, explaining basic concepts and procedures related to hardware/software requirements and impacts on customers.
- Maintain inventory of supplies and equipment necessary for installations and repairs.
- Collaborate with IT Infrastructure areas to manage parts inventory effectively.
- Evaluate and process equipment according to IT Security policies and guidelines.
- Availability for overtime and on-call participation may be required.
Skills:
- Strong desktop PC support skills, including knowledge of operating systems, hardware configuration, and software installation.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively.
Experience:
- Minimum of 2 years of professional customer service experience supporting PC, Macintosh, desktop computing hardware, and peripheral equipment.
- Relevant experience in a technical support or IT role preferred.
Education:
- High School Diploma with 2 years of relevant experience; OR
- Associate's degree; OR
- Two years of Technical School training in Computers, Technology, Electronics, or a related field.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!
