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NEOGOV

Computer Tech

Leesburg, FL · On-site

$16.25 - $21.50/hr

NEOGOV is seeking a Computer Tech to support the City of Leesburg Departments. The role involves providing technical support, troubleshooting hardware and software issues, and managing website ...

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How much do computer tech jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for computer tech in the United States is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.32 per hour, depending on experience, location, and employer.

What is a computer tech?

Computer techs, also known as computer technicians, are professionals who install, maintain, and repair computer hardware and software systems. They diagnose technical issues, provide troubleshooting support, and upgrade systems to ensure optimal performance. Computer techs often work in a variety of settings, including businesses, schools, and repair shops, and may also assist users with software installations, virus removal, and data recovery. Their goal is to keep computer systems running smoothly and efficiently for users and organizations.

What are the key skills and qualifications needed to thrive as a computer tech, and why are they important?

To thrive as a Computer Tech, you need a solid understanding of computer hardware, operating systems, troubleshooting, and often a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with diagnostic tools, imaging software, and ticketing systems is typically required for efficient workflow. Strong problem-solving abilities, effective communication, and patience help in delivering excellent technical support to users. These skills and qualities are important to ensure quick, reliable resolutions to technical issues and maintain smooth IT operations.

What are some common challenges computer techs face when supporting end-users, and how can they effectively handle them?

Computer Techs often encounter challenges such as troubleshooting vague user-reported issues, managing multiple urgent requests simultaneously, and educating users about best practices. Effective problem-solving skills, patience, and clear communication are key to resolving technical issues efficiently and ensuring user satisfaction. Building strong relationships with both end-users and team members can also help streamline support processes and reduce recurring problems.

What is the difference between Computer Tech vs Network Technician?

AspectComputer TechNetwork Technician
CertificationsA+ Certification, CompTIA ITF+CompTIA Network+, Cisco CCNA
Work EnvironmentDesktops, laptops, hardware repair, software troubleshootingNetwork infrastructure, routers, switches, network setup
Industry UsageIT support, help desks, retail, small businessesTelecommunications, enterprise networks, data centers

Computer Techs focus on hardware and software troubleshooting for individual computers, while Network Technicians specialize in setting up and maintaining network systems. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ significantly.

How much is the salary for a computer tech?

The average salary for a computer technician typically ranges from $40,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. Many computer techs work in IT support, repair, or network administration environments.

What can I do with a computer technician degree?

A computer technician degree prepares individuals for roles such as computer support specialists, hardware repair technicians, and network support technicians. Graduates can work in IT departments, repair shops, or as freelance technicians, often using tools like diagnostic software and earning certifications such as CompTIA A+ to enhance job prospects.
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Computer Tech jobs near you
Infographic showing various Computer Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $43,372 per year, or $20.9 per hour.

Computer Tech

Leesburg, FL • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

$16.25 - $21.50/hr

Full-time

Re-posted 2 days ago

Job description

Job Summary:
NEOGOV is seeking a Computer Tech to support the City of Leesburg Departments. The role involves providing technical support, troubleshooting hardware and software issues, and managing website content for the city.
Responsibilities:
• Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk.
• Provide primary support via manning the City’s Help Desk operations.
• Responds and documents all telephone calls, walk-ins and e-mail messages to Help Desk.
• Documents all incoming trouble tickets and route to appropriate staff for resolution
• Provide routine support for computer-related issues of City and Public Safety staff.
• Operates Service Desk software and performs follow-up of outstanding issues as needed.
• Active Directory user basic management/ Familiar with Exchange for users (Outlook)
• Escalates more complex situations to second-tier problem resolution staff when necessary
• Troubleshoots computer programs to improve operations management or provide information.
• Install new PCs, associated software, and/or peripherals.
• Diagnose equipment, software, operating systems, cabling issues, and network installs as required.
• Utilize software-reporting tools to create and distribute pertinent statistical reports to departmental administrators and supervisors.
• Assist in evaluating existing City software and hardware to make recommendations toward improvements and coordination between City departments.
• Follow IT procedures for personnel to ensure a professional and timely response to software and hardware support requests.
• Maintain and coordinate computer software and hardware update requests ensuring the proper guidelines for update are followed and documented for warranty and billing requirements.
• Support and maintain user account information including rights, security and system groups.
• Considerable knowledge of principles, practices, and methodologies of operating a computing system.
• Ability to communicate effectively, both orally and in writing.
• Maintain Content Management System of all image updates.
• Maintain existing website in conjunction with staff editors to ensure policy conformity and ADA compliance.
• Organizes, analyzes, examines or evaluates content or information for publishing and may remediate or prescribe action based on such data or information.
• Performs related work as required.
Qualifications:
Required:
• Requires Associate Degree in Business/Computer Technology or similar field; or an equivalent combination of education and experience that provides the required knowledge skills, and abilities.
• Requires experience in website content and social media management, Helpdesk tasks to include but not limited to answering phones, documenting trouble calls and the ability to solve low level technical and functional issues related to City systems.
• Required Skills include above average Microsoft Office Suite knowledge, above average Adobe Acrobat Skills and knowledge of ADA website compliance laws.
• Ability to follow detailed instructions and multi task.
• Must be a self-starter with the ability to work independently and make logical decisions.
• Requires a valid State of Florida driver license and a satisfactory driving record as a condition of initial and continued employment.
• Requires passing a Level 2 Background screening.
• Must obtain a Criminal Justice Information Services (CJIS) certification within six months of employment.
• Must Obtain CompTia A+ post 2019 within 1 year of hire date.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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