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Epic Help Desk Jobs in Madison, WI (NOW HIRING)

UnityPoint Health

Monitor Tech

Madison, WI · On-site

The HUC utilizes Epic to facilitate patient care orders and serves as an Epic resource to ... Tuition reimbursement to help further your career and adoption assistance to help you grow your ...

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Epic Help Desk information

See Madison, WI salary details

$12

$23

$34

How much do epic help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for epic help desk in Madison, WI is $23.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is an Epic Help Desk?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What are the most commonly searched types of Epic Help Desk jobs in Madison, WI?

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Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $48,521 per year, or $23.3 per hour.

Health Unit Coord/Monitor Tech- Cardiac; 0.5 FTE; Day/PM shifts

UnityPoint Health-Meriter

Madison, WI

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Shifts: Rotate Days and PMs; 8 hour shifts; with e/o weekend and holiday rotation.
Health Unit Coordinator/Monitor Tech
  The Health Unit Coordinator (HUC) coordinates communication between nursing staff, physicians, other departments, professional staff, patients, and families relating to patient care. HUC facilitates unit operations through knowing and communicating information, managing the desk area, facilitating the use of technology, monitoring and communicating bed status, and coordinating downtime procedures. The HUC utilizes Epic to facilitate patient care orders and serves as an Epic resource to physicians and the nursing staff.
The primary function of the Monitor Tech (MT) is continual observation and recognition of normal and abnormal cardiac rhythms. This is accomplished through accurate interpretation of cardiac rhythms and continuous monitoring of cardiac rhythms via monitors.
 

Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you're in Here are just a few:   

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

 
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 
UnityPoint Health-Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.


Required Qualifications:
  • High school diploma or equivalent
  • Two, four hour classes on cardiac rhythm interpretation will be integrated during the orientation period. A rhythm interpretation competency needs to be successfully completed within the initial 90 day orientation
  • Keyboard skills required
  • Principles of effective communication.
  • Knowledge of data entry system
  • Effective organizational skills and time management
  • Must be able to complete orientation and demonstrate competency in both roles prior to the completion of the 90 day probation period.
Preferred Qualifications:
  • Prior experience in acute care setting
  • Prior experience as Health Unit Coordinator or Monitor Technician, helpful but not necessary
  • Medical Terminology 

*Must be available the first week of employment for HUC orientation that takes place Monday - Friday 8 AM - 4:30 PM*

Apply