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Epic Help Desk Jobs Near Me

Sonesta International Hotels

Hotel Front Desk

Columbus, OH

$13.75 - $17.50/hr

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...

Sonesta International Hotels

Hotel Front Desk

Columbus, OH · On-site

$13.25 - $16.75/hr

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...

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Epic Help Desk information

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How much do epic help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Epic Help Desk jobs near you
A map of the United States highlighting the number of Epic Help Desk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Epic Help Desk job openings in each state, with California having the most at 2 and Alaska the least at 0.

Information Desk Supervisor

Nationwide Children's Hospital

Columbus, OH • On-site

Full-time

Re-posted 21 days ago

Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

553rd of 1,059 rated hospitals

Job description

Overview:
Job Description Summary:
Plans, implements, and supervises the daily operations of Information Desk staff at multiple locations. Ensures provision of an optimal level of hospitality, information, and support for visitors, employees, and the community at large. Facilitates operational efficiency, quality improvement, and service excellence including trust recovery in front door spaces. Partners closely with other departments and serves as advocate for promoting the front desk spaces as a critical connection point for building exemplary healthcare experiences. Initiates appropriate steps to resolve information desk concerns.
Job Description:
Essential Functions:
  • Oversees entire employment lifecycle of Information Desk Specialists. Advocates for the highest standards of customer service and ensures an exemplary level of service competency, ongoing training, and safety preparedness.
  • Implements and enforces the department's policies and procedures policies, procedures, processes, and training materials. Guides the department to meet set goals and standards.
  • Ensures time and attendance is completed for department each pay period. Ensures appropriate staffing needs are maintained in all areas.
  • Strives to find solutions to hospital and department-wide operational issues affecting accounts receivable or customer service.
  • Collaborates to develop and implement consistent, effective practices for inpatient visitor access and inpatient visitor ID badging.
  • Manages resources and budget constraints allocated to Information Desks.

Education Requirement:
Associate's degree in business, healthcare, hospitality or related field, or equivalent combination of education and experience, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
  • Knowledge of medical terminology, visitor and hospital policies, and HIPAA.
  • Detailed understanding of healthcare or hospitality environments and impacts on patient and guest experience.
  • Demonstrated ability to effectively manage multi-disciplined projects and multiple people.
  • Excellent communication and customer service skills. Expert problem-solving skills that include conflict management and the ability to build and maintains a high level of team engagement.
  • Working knowledge computer systems (EPIC preferred) and experience using the Microsoft Office suite.
  • Ability to manage diverse populations. Demonstrated traits of teamwork, cooperation, and the ability to act as a positive and enthusiastic role model.
  • Understanding of effective training and education methods.

Experience:
  • Experience in leadership or management, required.
  • Experience in a healthcare or hospitality environment, preferred.

Physical Requirements:
OCCASIONALLY: Blood and/or Bodily Fluids, Chemicals/Medications, Climb stairs/ladder, Cold Temperatures, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Sitting, Squat/kneel
FREQUENTLY: Bend/twist, Lifting / Carrying: 0-10 lbs
CONTINUOUSLY: Audible speech, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Standing, Walking
Additional Physical Requirements performed but not listed above:
Ability to multi-task within a stressful environment
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

What Nationwide Children's Hospital employees say

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About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

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