Serve as a help desk resource for staff using EMR and related clinical applications, ensuring ... EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and ...
Serve as a help desk resource for staff using EMR and related clinical applications, ensuring ... EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... Troubleshoots problems and responds to questions received from the Service Desk and end users in a ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
... bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we ... from the Service Desk and end users in a timely manner. • Monitors system performance ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
$81K - $138K/yr
Provide tier-2 support of application incidents reported through the help desk; including 24/7 ... Modify Epic records, tables, and master files to support the application design, additions, and ...
Front Desk Agent
Miami Beach, FL · On-site
$14 - $17.75/hr
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...
Front Desk Agent
Miami Beach, FL · On-site
$14 - $17.75/hr
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...
Front Desk Agent
Miami Beach, FL · On-site
$14 - $17.75/hr
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...
Front Desk Agent
Miami Beach, FL · On-site
$14 - $17.75/hr
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...
Front Desk Agent
$14 - $17.75/hr
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...
Front Desk Agent
$14 - $17.75/hr
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse ... helping ensure the health and financial security of employees and their families. We offer a ...
Epic Help Desk information
What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?
On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.
What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?
To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.
What is an Epic Help Desk?
An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.
What are the most commonly searched types of Epic Help Desk jobs in Florida? The most popular types of Epic Help Desk jobs in Florida are:
What are popular job titles related to Epic Help Desk jobs in Florida? For Epic Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk jobs in Florida look for? The top searched job categories for Epic Help Desk jobs in Florida are:
What cities in Florida are hiring for Epic Help Desk jobs? Cities in Florida with the most Epic Help Desk job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Empath Health rating
8.2
Based on 16 frontline employees who took The Breakroom Quiz
Job description
Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach. This position is Hybrid.
This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You'll Do
Why Join Empath Health?
What You'll Need
What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You'll Do
- Responsible for EMR (HCHB) user support of clinical applications.
- Respond to incoming service tickets, troubleshoot issues, and document resolutions
- Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
- Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments
Why Join Empath Health?
- Fair, Competitive Pay: Your work has value, and we reward it.
- Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
- Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
- Growth That Lasts: Advance through education, training, and tuition reimbursement.
- A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.
What You'll Need
- Associate's degree or equivalent preferred.
- Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
- Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
- Healthcare terminology and systems preferred.
- Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
- Experience with EMR required (Home Care Home Base preferred)
What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What Empath Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Empath Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Clearwater, FL, US
Year founded
1977