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Epic Help Desk Jobs in Wisconsin (NOW HIRING)

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Experience with enterprise IT environments and help desk ticketing systems. * Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). * Knowledge of ITIL practices ...

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How much do epic help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for epic help desk in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What is an Epic Help Desk?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

What are the most commonly searched types of Epic Help Desk jobs in Wisconsin? The most popular types of Epic Help Desk jobs in Wisconsin are:
What are popular job titles related to Epic Help Desk jobs in Wisconsin? For Epic Help Desk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk jobs in Wisconsin look for? The top searched job categories for Epic Help Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Epic Help Desk jobs? Cities in Wisconsin with the most Epic Help Desk job openings:
Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in Wisconsin as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

PC Support Technician

TIER4 GROUP

Milwaukee, WI

Full-time

Re-posted 10 days ago

Job description

Title: PC Support Technician

Location: Milwaukee, WI 

Type: Onsite

Duration: ASAP - December 2025 

Perks: Competitive Rates, Benefits, free daily lunch when onsite



About the Role

We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences.


Key Responsibilities

  • Deploy and configure PCs, mobile devices, and related hardware/software for end-users.
  • Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
  • Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
  • Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently.
  • Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments.
  • Identify and suggest process improvements to enhance service quality and efficiency.
  • Collaborate with internal teams and technical experts to drive innovation and improve user experience.
  • Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
  • Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience.


Qualifications & Skills

  • Education: Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field or equivalent work experience.
  • Experience: Minimum 2 years of technical Help Desk or IT support experience.
  • Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools.
  • Proficiency in technical problem-solving and issue resolution.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong customer service orientation, with the ability to build rapport and manage expectations.
  • Ability to multi-task and prioritize in a dynamic environment.
  • Attention to detail, particularly in documentation and follow-through.
  • A team player with a continuous learning mindset, open to feedback and process improvement.
  • Self-motivated and reliable, able to meet deadlines and work independently when needed.


Nice-to-Have Skills

  • Experience with enterprise IT environments and help desk ticketing systems.
  • Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable).
  • Knowledge of ITIL practices and service management principles.