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Entry Level Remote It Support Jobs in Wisconsin (NOW HIRING)

BESSystemhaus

IT Support Technician

Milwaukee, WI · On-site +1

$20.25 - $27.75/hr

... support as required Identify and escalate situations requiring urgent attention Track and route ... information, changes and updates Assist senior IT staff as needed Requirements Requirements:

Varsity Tutors

CompTIA A+ Tutor

Madison, WI · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

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Entry Level Remote It Support information

What is an entry level remote IT support?

An Entry Level Remote IT Support job involves assisting users with technical issues, troubleshooting hardware and software problems, and providing guidance on IT systems—all performed remotely. Responsibilities may include responding to help desk tickets, resolving connectivity issues, and assisting with software installations. This role requires basic technical knowledge, good communication skills, and problem-solving abilities. It is a great starting point for those looking to build a career in IT support and gain hands-on experience with various technologies.

What are the typical daily responsibilities of an entry level remote IT support?

Entry Level Remote IT Support specialists primarily help users resolve technical issues by responding to support tickets, emails, or chat inquiries throughout the workday. Tasks include diagnosing hardware or software problems, walking users through solutions, escalating complex issues to senior technicians, and documenting each interaction. You'll also regularly update knowledge base articles and may assist with onboarding processes for new employees. This role is ideal for those who enjoy problem-solving and want to gain diverse technical experience while working remotely.

What are the key skills and qualifications needed to thrive in entry level remote IT support?

To thrive as an Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and typically an associate's degree or relevant certification such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is often required. Strong communication skills, patience, and a customer service mindset are important for effectively assisting users remotely and resolving their issues. These skills and qualities are crucial as they enable efficient problem-solving and foster reliable technical support in a distributed work environment.

What are popular job titles related to Entry Level Remote It Support jobs in Wisconsin?

For Entry Level Remote It Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote It Support jobs in Wisconsin look for?

The top searched job categories for Entry Level Remote It Support jobs in Wisconsin are:

Entry Level Remote It Support jobs near you
Infographic showing various Entry Level Remote It Support job openings in Wisconsin as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 8% Hybrid, and 92% Remote job distribution.

IT Support Technician

BESSystemhaus

Milwaukee, WI • On-site, Remote

$20.25 - $27.75/hr

Full-time

Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The ideal candidate is someone who is driven and passionate about playing a key role in our company's growth. Candidates must be detail oriented with strong written and verbal communication skills.
Responsibilities:
Provide tier 1 level technical and procedural assistance via phone, email and chat
Diagnose and resolve technical hardware and software issues
Research issues using available information resources
Implement issue resolution and/or advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to tier 2 and tier 3 level support as required
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Assist senior IT staff as needed
Requirements
Requirements:
Bachelor's degree preferred; some college coursework required
Working knowledge of Windows 11
Working knowledge of Microsoft O365 suite
Ability to assist others with complex issues in a professional manner
Learning and initiative skills
Strong problem analysis and problem-solving skills
Attention to detail
Excellent written and verbal communication skills
Benefits
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Work From Home
  • Wellness Resources

Apply