ZipRecruiter

Log In

1

Help Desk Associate Jobs in Madison, WI (NOW HIRING)

Continental

Leasing Associate

Cottage Grove, WI · On-site

$20 - $23/hr

... while helping clients find their perfect home. You will report to the Community Manager of the ... desk work with being on your feet- touring the community (for a period of up to 8 hours), climbing ...

TOCA Football

Guest Experience Associate

Madison, WI

$15/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required ... Help with scheduling, check-ins, sign-ups, and events * Own the front desk like it's your stage ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required ... Help with scheduling, check-ins, sign-ups, and events * Own the front desk like it's your stage ...

TOCA Football

Guest Experience Associate

Madison, WI · On-site

$14.75 - $18.25/hr

Guest Experience Associate Location: Madison, WI Report To: General Manager Hours Required ... Help with scheduling, check-ins, sign-ups, and events * Own the front desk like it's your stage ...

Carrington

Mortgage Wire Desk, II Analyst

Madison, WI · On-site

$24 - $33.65/hr

Customized training programs to help you advance your career. * Employee referral bonuses so you'll ... Carrington Associates. For more information about Carrington Charitable Foundation, and the ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the ... Not just sitting behind a desk-- Your role will cover several locations--our downtown Madison ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

We're looking for someone who loves helping people. As a IT Support Technician, you'll be the ... Not just sitting behind a desk-- Your role will cover several locations--our downtown Madison ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Madison, WI

Help Desk Associate information

See Madison, WI salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk associate in Madison, WI is $21.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.23 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Madison, WI?

The most popular types of Help Desk jobs in Madison, WI are:

What are popular job titles related to Help Desk Associate jobs in Madison, WI?

For Help Desk Associate jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Madison, WI look for?

The top searched job categories for Help Desk Associate jobs in Madison, WI are:

What cities near Madison, WI are hiring for Help Desk Associate jobs?

Cities near Madison, WI with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $44,989 per year, or $21.6 per hour.

Patient Coordinator - Old Sauk

Dental Health Associates of Madison

Madison, WI • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Dental Health Associates of Madison (DHA), a trusted, doctor-owned practice with over 50 years of service to the Madison community, is seeking a Patient Coordinator to join our front desk team. In this role, you'll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA's doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients.
Position Overview
As a Patient Coordinator at Dental Health Associates (DHA), you'll be the first point of contact for patients, providing them with a welcoming, professional, and efficient experience. You'll play a key role in managing front desk operations, coordinating patient flow, and ensuring that every patient has a positive and seamless experience from check-in to check-out. Working in a collaborative environment, you'll support our dental team and help maintain the smooth operation of our busy clinics.
Responsibilities
  • Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
  • Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
  • Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
  • Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
  • Maintain accurate and confidential patient records, adhering to compliance standards.
  • Collaborate with the dental team to ensure seamless communication and outstanding patient care.
  • Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.

Qualifications
  • High school diploma or equivalent.
  • A genuine passion for delivering top-notch patient care.
  • Strong communication and interpersonal skills with a friendly and professional demeanor.
  • Detail-oriented, organized, and reliable team player with a strong work ethic.
  • Ability to multitask and thrive in a fast-paced environment.

Working Conditions
This in-person position is based at our Old Sauk Clinic, offering convenient daytime hours and the chance to work alongside a dedicated team focused on providing exceptional patient care.
About Dental Health Associates
At Dental Health Associates (DHA), we are passionate about delivering exceptional dental care and creating a fulfilling, growth-oriented workplace. As a doctor-owned dental practice with seven clinics in the Madison area, we offer a unique opportunity to develop your career while collaborating with experienced dentists and leadership teams. Our supportive culture values professional growth, personal development, and team collaboration.
Why Join Dental Health Associates?
At Dental Health Associates, we're committed to helping you grow in your career while providing the support you need to succeed. We offer opportunities for advancement, a collaborative work environment, and a comprehensive benefits package to support your personal and professional goals. Apply today to start a career that prioritizes your growth and values your contributions.
  • Career Growth Opportunities: Whether you're starting your journey in healthcare or looking to expand your expertise, DHA offers opportunities to develop and advance your career.
  • Supportive Work Environment: Join a team where collaboration and mutual respect are at the core of everything we do.
  • Community Impact: Join a practice that actively gives back to the community through initiatives such as Tri 4 Schools, the Oregon Kids Triathlon, All City Swim, Big Brothers Big Sisters, Boys & Girls Club, the UW-Madison Carbone Cancer Center, Gilda's Club, and many other meaningful causes.
  • Work-Life Balance: Enjoy a predictable schedule with paid time off and a focus on your well-being.

Compensation
Starting at $19 per hour, with opportunities to earn more based on experience and performance.
Apply Today
If you have administrative or customer service experience and are looking for a rewarding opportunity with a trusted, doctor-owned practice, we encourage you to apply. Join a team that values you!
Dental Health Associates of Madison, LTD is an equal opportunity employer and values diversity.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Referral program
  • Vision insurance

Apply