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Technical Support Manager Jobs in Madison, WI (NOW HIRING)

TeamSoft

Desktop Support

Madison, WI · On-site

$24 - $28/hr

... management processes. User Training and Support * Provide one-on-one training and technical ... guidance for new employees and staff returning to office environments. * Assist users with mobile ...

IO Datasphere

Mobile Device Support Technician

Madison, WI · On-site

$37K - $47K/yr

... inventory management, and support of agency-issued mobile devices. Tasks: * Support ... Provide technical assistance to users to ensure successful utilization of mobile devices and ...

Dave & Buster's

Games Support Tech

Madison, WI

$37K - $47K/yr

Provides timely and accurate service while managing wait times and communicating information as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's, Inc.

Games Support Tech

Madison, WI · On-site

$37K - $47K/yr

Provides timely and accurate service while managing wait times and communicating information as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Perform other duties as assigned Essential Experience: * 2+ years experience in technical support, customer service, customer training, or account management * Associate or Bachelors degree ...

New

Westinghouse Electric Company, LLC

RCU Tech

Madison, WI · On-site

$55 - $60/hr

You will report to the Senior Manager of Reactor Components Upgrades. Key Responsibilities ... We may consider 3 years of project engineering support and 2 years of experience in technical ...

Westinghouse Electric Company, LLC

RCU Tech

Madison, WI · On-site

$55 - $60/hr

You will report to the Senior Manager of Reactor Components Upgrades. Key Responsibilities ... We may consider 3 years of project engineering support and 2 years of experience in technical ...

Rentokil

Technical Service Manager

Madison, WI · On-site

$116K - $117K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Madison, WI

Technical Support Manager information

See Madison, WI salary details

$29.7K

$86.6K

$148.6K

How much do technical support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical support manager in Madison, WI is $86,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $104,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Madison, WI? The most popular types of Technical Support jobs in Madison, WI are:
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What cities near Madison, WI are hiring for Technical Support Manager jobs? Cities near Madison, WI with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Madison, WI as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $86,569 per year, or $41.6 per hour.

Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support

Catalent, Inc.

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Catalent rating

7.6

Company rating: 7.6 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

59th of 86 rated pharmaceutical

Job description

Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support
Position Summary:
  • Work Schedule: Alternating 3/4-4/3 Weekly Schedule, core hours 11pm-10am
  • 100% on-site (Madison, WI)
  • On-call rotation required (compensated)

Catalent, Inc. is a leading global Contract Development and Manufacturing Organization (CDMO). Located in Madison, WI, this facility features advanced mammalian cell line engineering and biomanufacturing capabilities using single-use systems to support scalable production. This 263,000 sq. ft. Good Manufacturing Practice (GMP) facility offers integrated formulation and analytical services to address complex development challenges in Biologics.
The Senior Associate for Biomanufacturing Compliance helps drive the end-to-end execution of clinical and commercial production in a cGMP environment, delivering high-quality biologics in alignment with regulatory and client requirements. The team's capabilities span solution preparation, cell banking, upstream and downstream processing, mRNA and molecular therapeutics, and small-scale fill/finish. Operating through integrated Process Execution and Process Compliance teams, Manufacturing ensures safe, right-first-time batch delivery while embedding continuous improvement to optimize processes, increase efficiency, and expand capacity. This collaborative model enables strong on-the-floor support, rapid issue resolution, and consistent adherence to compliance standards which creates a high-impact, growth-oriented environment for professionals in biomanufacturing.
The Role:
  • Lead rapid response as incident commander, providing real-time troubleshooting and technical support for manufacturing operations.
  • Partner with clients and cross-functional teams (Process Development, Manufacturing, QA/QC, Supply Chain, Project Management, Facilities) to support tech transfer, process performance, and project delivery.
  • Author and oversee batch documentation, ensuring compliant GMP execution and providing strategic manufacturing support.
  • Analyze and present process data, including project updates, trend identification, and internal/client reporting.
  • Drive process and equipment improvements by identifying optimization opportunities and supporting business case development.
  • Support deviations, change controls, and CAPAs, including root cause analysis, impact assessment, and corrective actions.
  • Serve as a technical SME, coaching and developing team members while enhancing team capability.
  • Collaborate with engineers and scientists to enable facility fit, process transfer, and ongoing operational excellence.
  • Contribute to site and network initiatives as needed.
  • Other duties as assigned.

The Candidate:
  • Must have a minimum of Associate's degree in STEM with 6+ years of related experience. It is preferred to have a Bachelor's with 3+ years or Master's with at least 1 year of related experience.
  • Related experience encompasses strong technical writing and documentation skills, including authoring and revising SOPs, batch records, and reports.
  • Experience applying statistical methods for data analysis, trending, and reporting to support process performance.
  • Hands-on experience operating and troubleshooting manufacturing equipment, including single-use systems and consumables.
  • Understanding of tech transfer, facility fit, and process scale-up, with experience supporting late-phase, PPQ, or commercial programs preferred.
  • Broad bioprocess knowledge across upstream (cell culture), downstream (purification), and/or molecular therapeutics (e.g., mRNA) in cGMP environments.
  • Physical requirements: Individual must be able to see, hear, read, and write clear English. Frequent sitting, standing, walking, reading of written documents and use of computer monitor screen, reaching with hands and arms, talking, writing, listening. Occasional stooping, kneeling, crouching, bending, carrying, grasping. Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 50 pounds. Must comply with EHS responsibilities.

Why you should join Catalent:
  • Defined career path and annual performance review and feedback process
  • Diverse, inclusive culture
  • Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
  • 152 hours of PTO + 8 paid holidays
  • Generous 401K match
  • Medical, dental and vision benefits
  • Tuition Reimbursement - Let us help you finish your degree or start a new degree!

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE.

What Catalent employees say

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About Catalent

Sourced by ZipRecruiter

Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Somerset, NJ, US

Year founded

2007

Social media

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