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Technical Support Engineer Jobs in Madison, WI (NOW HIRING)

Ametek

Product Support Engineer

Madison, WI

The key responsibilities for our next Global System Support Engineer are outlined below and will ... Provide technical support of the product after installation. * Work hands on with high-voltage ...

Ametek

Product Support Engineer

Madison, WI · On-site

The key responsibilities for our next Global System Support Engineer are outlined below and will ... Provide technical support of the product after installation. * Work hands on with high-voltage ...

Tormach Inc

Technical Support Specialist I

Madison, WI · On-site

Salary: 65,000k -75,000k Technical Support Specialist I & Employee Owner Wanted!! Tormach, a 100 ... Our products are engineered in North America, and at our HQ in Madison, WI. When you first saw a ...

EnsoData

Implementation Engineer

Madison, WI · On-site +1

$80K - $85K/yr

The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product, ensuring that new sites and features are ...

EnsoData

Implementation Engineer

Madison, WI · On-site

$80K - $85K/yr

The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product, ensuring that new sites and features are ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Madison, WI

Technical Support Engineer information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer jobs pay per year?

As of Jun 28, 2026, the average yearly pay for technical support engineer in Madison, WI is $79,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $99,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Madison, WI? The most popular types of Technical Support Engineer jobs in Madison, WI are:
What are popular job titles related to Technical Support Engineer jobs in Madison, WI? For Technical Support Engineer jobs in Madison, WI, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Technical Support Engineer - Architectural Lighting and Control Systems

Technical Support Engineer - Architectural Lighting and Control Systems

ETC

Middleton, WI • On-site

Full-time

PTO

Posted 8 days ago

Job description

Do you have experience working with ETC lighting and control systems? Are you looking for a position that will offer challenges and where you will rarely have the same day twice? Are you a phenomenal communicator who also likes hands-on troubleshooting?
If you answered yes to the above, join the ETC Technical Services team today as our next Technical Support Engineer! This position will be located at our global headquarters in Middleton, WI. Qualified applicants will have excellent communication and conflict resolution skills, experience providing technical support, and familiarity with ETC's product lines.
ETC is proud to be 100% employee owned that offers an Employee Stock Ownership Plan (ESOP), generous paid time off and the opportunity to work with great people on a wide variety products used in entertainment, architectural, and other venues around the world! For questions, please contact Tracy Haggerty at tracy.haggerty@etcconnect.com or 608-824-5342.
Representative Responsibilities:
  • Provide solutions to ongoing, complex customer issues
  • Research solutions to hardware and software applications using ETC and other manufacturer's equipment
  • Respond to technical emergencies, which require in-depth research, mockup, or troubleshooting
  • Provide onsite research and support for site-specific problems, which cannot be solved or reproduced at ETC
  • Coordinate with R&D and Manufacturing Engineering to resolve maintenance issues with current and obsolete products
  • Create Sales Orders, RMAs, Service Orders and provide CRM research resource.
  • Be a consultant for product development teams acting in concert with the Technical Services development team member, including advising on the Professional Services Plans
  • Be a technical resource to phone support, field service and other departments
  • Coordinate and maintain Technical Service communication
  • Maintain articles for Web Knowledge Management System
  • Create and edit technical documentation as necessary
  • Assist with the implementation of new software packages within TS, as needed
  • Acts as a training resource for the department
  • Other duties as assigned.
  • Complete special projects and requests in a timely fashion

Minimum Qualifications:
  • Bachelor's Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
  • 3 - 5 years technical support experience
  • Familiarity with MS Office, Adobe Acrobat, AutoCAD, Web browsers, HTML Coding, graphics software, Windows OS, Power Point
  • Technical and operational knowledge of ETC's equipment
  • Knowledge of technical theatre, electronics, and electrical theories, codes and practices
  • Knowledge of electronic diagnostic tools
  • Ability to think quickly, creatively, objectively and decisively
  • Ability to work well under pressure and defuse tense situations
  • Ability to work independently
  • Excellent presentation and interpersonal skills
  • Strong writing and organizational skills
  • Strong troubleshooting and deductive reasoning skills resulting in an ability to solve complex and non-obvious problems
  • Able to manage multiple tasks and priorities
  • Ability to drive an automobile and have an acceptable driving record
  • Able to travel
  • Ability to work weekend and evenings as required

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