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Technical Support Engineer Jobs in Madison, WI (NOW HIRING)

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

VMS Technical Support Specialist DeLaval is a leading supplier of solutions that improve the ... BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field ...

Tormach Inc

Technical Support Specialist I

Madison, WI · On-site

Salary: 65,000k -75,000k Technical Support Specialist I & Employee Owner Wanted!! Tormach, a 100 ... Our products are engineered in North America, and at our HQ in Madison, WI. When you first saw a ...

Ametek

Product Installation Engineer

Madison, WI · On-site

The key responsibilities for our next Global System Support Engineer are outlined below. Key ... Provide technical support of the product after installation. * Work hands on with high-voltage ...

Bruker

Instrument Support Engineer

Madison, WI

$48.60K - $86.50K/yr

Responsibilities Provide technical phone support to customers and field service personnel worldwide ... Work closely with Engineering and Manufacturing to resolve hardware and software problems in the ...

Bruker Corporation

Instrument Support Engineer

Madison, WI · On-site

$48.60K - $86.50K/yr

As a Support Engineer, you are responsible to provide first line support to field engineers and ... Provide technical phone support to customers and field service personnel worldwide for Bruker AXS ...

Bruker

Instrument Support Engineer

Madison, WI · On-site

$48.60K - $86.50K/yr

Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products * Perform system repairs and maintain repair documentation of customer material and return ...

UNAVAILABLE

Instrument Support Engineer

Madison, WI · On-site

$48.60K - $86.50K/yr

Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products * Perform system repairs and maintain repair documentation of customer material and return ...

Bruker

Instrument Support Engineer

Madison, WI

$48.60K - $86.50K/yr

Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products * Perform system repairs and maintain repair documentation of customer material and return ...

Bruker Corporation

Instrument Support Engineer

Madison, WI · On-site

$48.60K - $86.50K/yr

Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products * Perform system repairs and maintain repair documentation of customer material and return ...

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Technical Support Engineer information

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$37.8K

$79.6K

$120.4K

How much do technical support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Madison, WI? The most popular types of Technical Support Engineer jobs in Madison, WI are:
What are popular job titles related to Technical Support Engineer jobs in Madison, WI? For Technical Support Engineer jobs in Madison, WI, the most frequently searched job titles are:
What cities near Madison, WI are hiring for Technical Support Engineer jobs? Cities near Madison, WI with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Madison, WI as of May 2026, with employment types broken down into 7% Internship, 79% Full Time, 7% Part Time, and 7% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.
Technical Support Engineer - Automated Logic

Technical Support Engineer - Automated Logic

Carrier

Madison, WI • On-site

$96K - $192K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Carrier rating

7.3

Company rating: 7.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

253rd of 415 rated machine equipment manufacturers

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this role
At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
ALC is part of the Carrier Global Corporation.
As a Technical Support Engineer, you will play a critical role in executing building automation projects across Wisconsin and Minnesota. This position operates at a branch level, supporting the branch and high-profile projects, including complex commercial installations, and mission critical sites.
This position requires flexibility and mobility, with assignments across Wisconsin, and Minnesota based on project demand.
Travel: 50% plus
Key Responsibilities
  • Serve as the primary technical expert for the field, diagnosing and assisting in resolving complex building automation and control system issues.
  • Provide on-site leadership during critical project phases, including first-of-kind startups, system integration, and customer demonstrations.
  • Mentor and train Field Engineers and Field Engineer Supervisors to strengthen technical and leadership capabilities across the team.
  • Lead field execution for complex and high-visibility projects, including commissioning and startup activities.
  • Conduct hardware and software design reviews, offering actionable feedback to engineering leadership.
  • Collaborate with the sales team on control retrofit opportunities by performing site walks, gathering technical data, and supporting proposal development.
  • Act as a key technical liaison between customers and internal teams, delivering advanced troubleshooting and support.
  • Document system performance, commissioning results, and overall project status.
  • Perform quality control reviews, ensuring subcontractor installation meets standards, systems operate correctly, and all project deliverables are achieved.

Required Qualifications
  • High School Diploma or GED
  • 5+ years of experience in Building Automation or HVAC Controls
  • Valid driver's license and ability to travel extensively

Preferred Qualifications
  • Strong knowledge of DDC systems, controls hardware, and integration.
  • Experience with ALC platforms (WebCTRL preferred).
  • Ability to troubleshoot complex systems and resolve issues independently.
  • Experience supporting mission-critical environments.
  • Strong understanding of commissioning processes.
  • Proven leadership experience mentoring field teams.
  • Ability to read and interpret mechanical/electrical drawings.

Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 15 May 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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