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Technical Support Engineer Jobs in Madison, WI (NOW HIRING)

Provide product and technical support for assigned accounts * Identify and develop potential new business opportunities * Convey customer requirements to Product Management, Marketing and Engineering ...

Reliability Engineer

Waunakee, WI · On-site

$104K - $131K/yr

Asset lifecycle management (LCAM) technical support for new/modified installations * Direct supervision of Engineering Technicians; daily work coordination supported by 1st Shift Maintenance ...

Showing results 41-60

Technical Support Engineer information

See Madison, WI salary details

$37.8K

$79.6K

$120.4K

How much do technical support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer in Madison, WI is $79,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $99,300.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What are the most commonly searched types of Technical Support Engineer jobs in Madison, WI?

The most popular types of Technical Support Engineer jobs in Madison, WI are:

What are popular job titles related to Technical Support Engineer jobs in Madison, WI?

For Technical Support Engineer jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer jobs in Madison, WI look for?

The top searched job categories for Technical Support Engineer jobs in Madison, WI are:

Infographic showing various Technical Support Engineer job openings in Madison, WI as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 91% In-person, 6% Hybrid, and 3% Remote job distribution, with an average salary of $79,635 per year, or $38.3 per hour.

$60 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 hours ago


Job description

JOB SUMMARYJoin our team at Scientific Protein Laboratories (SPL), a world leader in biosourced pharmaceuticals, located just outside of Madison, Wisconsin in Waunakee! SPL is an innovative biopharmaceutical leader with unique products and services supporting the pharmaceutical industry globally. For over 40 years, SPL specializes in the development and cGMP compliant manufacturing of Active Pharmaceutical Ingredients (APIs). SPL has an exciting opportunity to join the team as a Reliability Engineer 1.The primary focus of this position is to provide leadership to a skilled maintenance technical staff in the implementation of maintenance programs that support a reliable operation and extend the useful life of assets. This role combines plant-floor reliability engineering with data-driven analysis, preventive and predictive maintenance optimization, asset lifecycle management, GMP engineering support, and reliability improvement projects. The Reliability Engineer must communicate effectively as it partners with Maintenance, Operations, Quality, Validation, and Engineering to eliminate repeat failures, optimize maintenance strategies, improve equipment uptime, and support engineering compliance initiatives. PM resources are focused on what matters most, and unplanned downtime is continuously reduced.Responsibilities include:Reliability analysis and failure elimination (RCA, FMEA, Bad Actor analysis)PM program technical ownership (categorization, task optimization, interval management)Predictive maintenance program development and oversight (vibration, thermography, oil analysis, ultrasound)Asset lifecycle management (LCAM) technical support for new/modified installationsDirect supervision of Engineering Technicians; daily work coordination supported by 1st Shift Maintenance SupervisorIdentification and leadership of reliability-driven capital projectsChange control leadership for reliability improvements on GMP equipmentOwn PM categorization assessments using risk-based methodology (severity, occurrence, detection); coordinate Quality-critical PM reviews with QALead Root Cause Analysis (RCA) for significant/repeat failures; drive CAPA implementation to closureConduct FMEA on critical assets to identify failure modes and optimize PM strategiesIdentify and manage "Bad Actors" (chronic problem equipment); develop and track elimination plansDevelop and refine predictive maintenance (PdM) program; analyze trends and recommend interventions before failureProvide reliability input to capital projects (design reviews, acceptance criteria, commissioning plans) per LCAM processIdentify, propose, and lead capital projects that improve equipment reliability or eliminate chronic failure modesLead change control efforts to implement reliability improvements on GMP equipmentPartner with Maintenance Planning to ensure PM task content and intervals are technically sound and value-addedSupervise and develop Engineering Technicians; provide technical guidance on complex troubleshooting and reliability best practicesProvide technical support to Production, Maintenance, and other technical personnel as neededAnalyze CMMS data for reliability trends, downtime drivers, and improvement priorities, report findings to Maintenance, Facilities & Asset Systems ManagerProvides technical support to production, maintenance management and technical personnel.On-time support of deviations, CAPAs, ECNs, and change controlsCarries out other duties as assignedJob Requirements and Qualifications:Education: High School Diploma or G.E.D. requires, Associate’s Degree or above in Engineering (Chemical, Electrical, Mechanical, Reliability) or related disciplineExperience: 2 plus years of experience required, 5 plus years of experience preferredWHY JOIN SPL?Our employees are our success! We recruit motivated people, recognize their contributions, and support their development to reach their full potential.Perks include: competitive compensation; excellent benefits package - including Medical, Dental and Vision on Day 1; Life and AD&D Insurance, and Short and Long-term Disability; Health and Flexible Saving Account options; Employee Assistance Program, generous vacation; paid Holidays; 401k; advancement opportunities; team-oriented environment; community involvement; company events and more!SPL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. #J-18808-Ljbffr