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Support Developer Jobs in Madison, WI (NOW HIRING)

Ametek

Product Support Engineer

Madison, WI · On-site

Reporting to the Global System Support Manager, this individual in the Product Support Engineer, will help solve complex customer issues, provide in-depth training to internal associates, install our ...

Ametek

Product Support Engineer

Madison, WI · On-site

Reporting to the Global System Support Manager, this individual in the Product Support Engineer, will help solve complex customer issues, provide in-depth training to internal associates, install our ...

Bruker

Instrument Support Engineer

Madison, WI · On-site

$48K - $86K/yr

As a Support Engineer, you are responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. You will ...

Bruker

Instrument Support Engineer

Madison, WI · On-site

$48K - $86K/yr

As a Support Engineer, you are responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. You will ...

UNAVAILABLE

Instrument Support Engineer

Madison, WI · On-site

$48K - $86K/yr

As a Support Engineer, you are responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. You will ...

Goli Tech

DevOps Engineer III

Madison, WI · On-site

$53.25 - $72.75/hr

Support & Documentation * Provide technical support for platform-related issues and troubleshooting. * Maintain clear documentation for deployments, configurations, and troubleshooting guides.

Sky Systems Inc

IT Support (Part Time)

Madison, WI

$21.75 - $29.75/hr

Position: IT Support Engineer Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for ...

Sky Systems Inc

IT Support (Part Time)

Madison, WI · On-site

$21.75 - $29.75/hr

Position: IT Support Engineer Working Model: This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for ...

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See Madison, WI salary details

$38

$67

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How much do support developer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for support developer in Madison, WI is $67.87, according to ZipRecruiter salary data. Most workers in this role earn between $46.06 and $80.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
Support Developer jobs near you
Infographic showing various Support Developer job openings in Madison, WI as of June 2026, with employment types broken down into 54% Full Time, 21% Part Time, 4% Temporary, and 21% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $141,167 per year, or $67.9 per hour.
Product Support Engineer

Product Support Engineer

Ametek

Madison, WI • On-site

Other

Posted yesterday

AMETEK rating

7.9

Company rating: 7.9 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

52nd of 139 rated electronics manufacturers

Job description

Reporting to the Global System Support Manager, this individual in the Product Support Engineer, will help solve complex customer issues, provide in-depth training to internal associates, install our instruments, and be a part of an organization that is growing and advancing our technology!  We are actively investing in the development of new technologies, improving our existing technologies, and embracing innovation!  The key responsibilities for our next Global System Support Engineer are outlined below. 

Key Responsibilities:

Installation

  • Manage the installation of atom probe instruments.
  • Provide technical support of the product after installation.
  • Work hands on with high-voltage instruments.
  • Maintain, inspect and troubleshoot electrical installations across facilities.
  • Support and lead upgrades and infrastructure projects.
  • Ensure installations of our instruments are safe, compliant and future-ready.

Support

  • Manage technical support requests from the local team.
  • Manage and track all assigned escalations.
  • Define an escalation action plan in cooperation with the local customer service manager.
  • Travel to support these activities, if and when necessary.

Training

  • Define, in cooperation with local service managers, the training needs of the local service teams, including, but not limited to, mentoring, online training, and one on one tutoring.
  • Design and define the training programs.
  • Coordinate the execution of the training programs.

Projects (technical needs)

  • Define and track the spare parts needed for the spare parts catalog.
  • Manage and track requests sent to R&D, including, but not limited to, management of obsolescences and feedback for new product creation.
  • Communicate significant technical modifications to Field Service Engineers (FSE) and local teams to improve the
    reliability of the instruments.
  • Define service needs during the development of new instruments in collaboration with project/product managers.
  • Contribute to the instrument reliability improvement plan, including identifying typical problems, identifying the part to be used during preventive maintenance, and characterizing the most problematic parts.
  • Define maintenance programs.
  • Establish, distribute, and advise maintenance instructions in collaboration with FSE's and customer service managers.
  • Define the necessary tools and the requirements necessary for implementing support and documentation and support (videos, photos, etc.).
  • Perform on-site Instruments installation & qualification up to acceptance & customer basic training.
  • Assist other departments with in-house instrument testing or troubleshooting upon request.

Education & Experience:

  • Associate degree or equivalent experience with a broad and adaptable range of knowledge (electronics, physics, analytical techniques, micromechanics, ultra-high vacuum).
  • Minimum of 5 years' experience with instruments manufactured by CAMECA or within the Materials Science Industry.
  • Minimum of 10 years of work experience as a Field Service Engineer or Product Engineer, highly preferred.
  • Strong interpersonal and communication skills.
  • Ability to travel internationally.
  • Ability to guide engineers remotely.

About Us:

CAMECA Instruments, Inc. is a world leading supplier of microanalytical and metrology instrumentation for research and process control. Our instruments measure elemental and isotopic composition in materials down to atomic resolution and equip government and university labs as well as high-tech industrial companies around the world.

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