ZipRecruiter

Log In

2

Remote Support Jobs in Madison, WI (NOW HIRING)

Thorn/Ellis inc.

Be Seen First

Remote Recruiter

Madison, WI · Remote

$36K/yr

Remote - United States Thorn Ellis is a specialized wealth management recruitment firm seeking a remote recruiter to support ongoing hiring efforts nationwide. What We're Looking For * Experience ...

Ail

Remote Veteran Team Support Manager

Madison, WI · Remote

... remote career. In this role, you'll connect with individuals who have requested information about available benefits while also supporting team development, mentorship, and performance. Your ...

Ail

Remote Veteran Team Support Manager

Madison, WI · Remote

Mentor and support team members as you grow * Participate in training, leadership development, and team meetings Why Veterans Apply * 100% remote -- work from anywhere in the U.S. * Flexible ...

TEKsystems

Service Desk Technician

Madison, WI · On-site +1

$18 - $22/hr

TEKsystems is partnering with a local client to identify a Help Desk Technician who will provide remote technical support across numerous locations throughout Wisconsin. In this role, you will ...

TEKsystems

Service Desk Technician

Madison, WI · On-site +1

$18 - $22/hr

TEKsystems is partnering with a local client to identify a Help Desk Technician who will provide remote technical support across numerous locations throughout Wisconsin. In this role, you will ...

Acxiom

Decision Support Analyst (Remote)

Madison, WI · Remote

Executes and analyzes decision support processes and data to measure campaign efficiency, data ... This position is not located in the aforementioned locations but applications for remote work may ...

next page

Showing results 1-20

People also search for

All JobsRemote Support JobsRemote Support Jobs in Madison, WI

Remote Support information

See Madison, WI salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote support in Madison, WI is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.61 per hour, depending on experience, location, and employer.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs
What are the most commonly searched types of Support jobs in Madison, WI? The most popular types of Support jobs in Madison, WI are:
What are popular job titles related to Remote Support jobs in Madison, WI? For Remote Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Madison, WI look for? The top searched job categories for Remote Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Remote Support jobs? Cities near Madison, WI with the most Remote Support job openings:
Remote Support jobs near you
Remote Recruiter

Remote Recruiter

Thorn/Ellis inc.

Madison, WI • Remote

$36K/yr

Full-time

Posted 12 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Remote Recruiter (U.S.-Based)

Company: Thorn Ellis
Location: Remote – United States

Thorn Ellis is a specialized wealth management recruitment firm seeking a remote recruiter to support ongoing hiring efforts nationwide.


What We’re Looking For

  • Experience with Recruiting within Wealth management or financial services is required but would consider making an exception if the candidate has considerable Telephone/Inside Sales experience (Especially Cold Calling)
  • Extremely strong phone presence and confidence speaking with candidates
  • Exceptional communication skills (clear, professional, articulate)
  • Hard-working, reliable, and self-motivated
  • Able to work independently in a remote environment

Experience recruiting within wealth management or financial services is highly appreciated, but not required.


Responsibilities

  • Conduct phone screens and candidate outreach
  • Communicate professionally with potential candidates
  • Manage candidate follow-ups and basic recruiting workflow
  • Maintain accuracy and professionalism at all times

Requirements

  • Must be based in the United States
  • Authorized to work in the U.S.
  • Reliable internet and quiet work environment

Apply with your resume. Qualified candidates will be contacted for a phone interview.

Company Description

We are an elite boutique recruitment firm specializing in placing top-tier talent within the wealth management and financial advisory sector. We work closely with leading RIAs, private banks, wirehouses, and family office clients across the U.S.