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Virtual Support Jobs in Madison, WI (NOW HIRING)

AO ASPIRE

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Remote Entry Level Sales

Madison, WI · Remote

$1K - $500K/yr

Through ongoing training, virtual support systems, and performance-based advancement opportunities, we help individuals build long-term careers while making a meaningful impact for veterans and ...

Madison College

Administrative Assistant

Madison, WI · On-site

$22.51 - $26.30/hr

Coordinates logistics for meetings, events and trainings including scheduling, communication, materials preparation and on-site or virtual support to ensure smooth and efficient operations.

IEP Therapy

Virtual Speech Language Pathologist

Madison, WI · On-site

$50 - $55/hr

26/27 School Year | $50-$55/hour | Part-Time | Virtual | State SLP License Required About the Role ... Point Quest Group is committed to keeping support for staff, students, and schools at the center of ...

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See Madison, WI salary details

$14

$26

$45

How much do virtual support jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Madison, WI? The most popular types of Support jobs in Madison, WI are:
What are popular job titles related to Virtual Support jobs in Madison, WI? For Virtual Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Madison, WI look for? The top searched job categories for Virtual Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Virtual Support jobs? Cities near Madison, WI with the most Virtual Support job openings:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Madison, WI as of May 2026, with employment types broken down into 4% As Needed, 63% Full Time, 25% Part Time, 4% Temporary, and 4% Contract. Highlights an 42% Physical, 19% Hybrid, and 39% Remote job distribution, with an average salary of $54,592 per year, or $26.2 per hour.
Technical Sales Support Manager

Technical Sales Support Manager

Renewaire

Waunakee, WI

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Description

Technical Sales Support Manager (HVAC / ERV) - Leadership Role | Competitive Pay + Flexible ScheduleMake an Impact in HVAC Innovation & Indoor Air Quality

At RenewAire, we've been leading the way in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.

We're looking for a Technical Sales Support Manager to lead and elevate our technical sales support and inside sales function across residential and commercial HVAC markets. This is a high-impact leadership role where you'll shape strategy, develop talent, and directly influence customer experience and market growth.

If you thrive in a fast-paced, cross-functional environment and bring deep HVAC technical expertise + leadership experience, this is your opportunity to make a meaningful impact.

What You'll Do (Day-to-Day)
  • Lead and develop a high-performing Technical Sales Support (TSS) team 
  • Act as escalation point for complex HVAC technical issues, application support, and customer concerns 
  • Provide expert support on ERV systems, HVAC design, system sizing, and product selection 
  • Partner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutions 
  • Oversee order accuracy, technical documentation, and after-sales support 
  • Drive CRM case management, ERP utilization, and process improvements 
  • Manage RMA (Return Material Authorization), warranty support, and root cause analysis 
  • Deliver technical training, ventilation workshops, and product education (in-person & virtual) 
  • Support trade shows, industry events, and channel partner enablement 
  • Contribute to new product development (NPD) and continuous improvement initiatives 
  • Monitor market trends, competitor products, and HVAC industry developments 
Hours & Flexibility
  • Full-time, salaried position 
  • Standard business hours with flexibility based on business needs 
  • Occasional travel for training, field support, and industry events 
Benefits (Day One Access)
  • Medical, Dental, Vision Insurance 
  • 401(k) with company match 
  • Paid Time Off (PTO) + Holidays 
  • Flexible work environment 
  • Professional development & training opportunities 
  • Collaborative, people-first culture 
Who Technical Sales Support Managers Are
  • Strong leaders who develop teams and drive accountability 
  • Experts in HVAC systems, ERV applications, and technical problem-solving 
  • Customer-focused with a service-first mindset 
  • Skilled at balancing strategy and hands-on execution 
  • Excellent communicators who can translate technical concepts clearly 
  • Highly organized and able to manage multiple priorities in a fast-paced environment 
  • Collaborative and effective across cross-functional teams 
Requirements
  • Bachelor's degree in Mechanical Engineering or related technical field 
  • 6+ years of leadership experience in technical support, application engineering, or HVAC 
  • Strong background in HVAC systems, psychrometrics, and system sizing 
  • Experience supporting distributors, contractors, engineers, and sales teams 
  • Proficiency with CRM systems (Microsoft Dynamics preferred) and ERP systems 
  • Strong communication (written & verbal) and problem-solving skills 
  • Manufacturing experience preferred 
  • Ability to pass background check and drug screening
Keywords 

Technical Sales Manager, HVAC Manager, Technical Support Manager, Application Engineering Manager, HVAC Systems, Energy Recovery Ventilation (ERV), Indoor Air Quality (IAQ), Mechanical Engineering, HVAC Design, Psychrometrics, System Sizing, Product Selection, CRM (Microsoft Dynamics), ERP Systems, Inside Sales Support, Manufacturing, Technical Training, Field Support, Warranty & RMA, Root Cause Analysis, Sales Operations, Channel Support, Distributor Support, Contractor Support

Requirements

Physical and Mental Demands 

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. 

Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Environment 

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

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