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Virtual Support Jobs in Milwaukee, WI (NOW HIRING)

Imagine Learning

Virtual Teacher

Milwaukee, WI · On-site +1

As a Virtual Teacher, you will deliver exceptional academic support through our student support model that provides student-centered monitoring, coaching, mentoring, and teaching. Your teaching ...

Imagine Learning

Virtual Teacher

Milwaukee, WI · On-site +1

$44.95K/yr

As a Virtual Teacher, you will deliver exceptional academic support through our student support model that provides student-centered monitoring, coaching, mentoring, and teaching. Your teaching ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Milwaukee, WI · Remote

$80.80K - $121.20K/yr

This role will provide technical support to the sales channel and end users through product demonstrations and virtual support. The Dillon Product Manager will assess and prioritize customer and ...

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How much do virtual support jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual support in Milwaukee, WI is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Milwaukee, WI? The most popular types of Support jobs in Milwaukee, WI are:
What are popular job titles related to Virtual Support jobs in Milwaukee, WI? For Virtual Support jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Milwaukee, WI look for? The top searched job categories for Virtual Support jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Virtual Support jobs? Cities near Milwaukee, WI with the most Virtual Support job openings:
Virtual Support jobs near you
Behavior Specialist - Virtual

Behavior Specialist - Virtual

Rogers Behavioral Health

Oconomowoc, WI • On-site, Remote

$19.75 - $27.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Rogers Behavioral Health rating

6.3

Company rating: 6.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

628th of 864 rated healthcare providers

Job description

The Behavior Specialist Virtual role is part of the organization's Telehealth division and is responsible for providing virtual support for the delivery of high-quality psychoeducational groups within Rogers Behavioral Health treatment programs. Virtual rapport building, technical support, digital health literacy and telehealth compliance are critical functions for this role.
Hours: M-F 8am to 4:30pm CST
Job Duties & Responsibilities:
  • Provide virtual psychoeducational groups, to patients, according to clinical standards of care and under the supervision of the Clinical leader to address patients' specific needs and goals.
  • Environmental Context Assessment: Use video calls to gain insights into the patient's home environment and identify potential triggers or supports.
  • Virtual Skill Practice: Guide patients through in-the-moment skill practice for real-world situations, such as navigating anxiety-provoking scenarios within their own home.
  • Virtual Milieu Management: Understand the nuances of facilitating a virtual group, moving multiple patients to break out rooms, assess safety and other tasks that happen throughout the treatment day.
  • Platform Proficiency: Master the virtual care platform's features, such as screen sharing, virtual whiteboards, and breakout rooms, to enhance therapeutic sessions.
  • Technical Troubleshooting with patients.
  • Contingency Planning: Develop and communicate clear plans with patients for technical disruptions, including backup contact methods.
  • Asynchronous Support: Utilize secure messaging or patient portals to provide timely, non-urgent support and check-ins between scheduled sessions.
  • Remote Observation: Virtually observe and provide real-time feedback on a patient's behavior in their natural environment.
  • Digital Content Creation: Develop and share digital resources, such as worksheets, guided meditations, and psychoeducational videos, to support patient learning outside of sessions.
  • Crisis Management Protocol: Implement and train on a virtual crisis protocol that ensures a seamless and rapid response to emergencies from a remote location.
  • Participate in supervision sessions with the Clinical leader, communicate regularly on specific patient progress, and adjustments needed to care plan based on observations and response to interventions delivered.
  • Provide technical support and troubleshooting for patients to ensure connectivity throughout their session.
  • Document mental health services according to applicable regulations and payer expectations. Assure acute and timely documentation of therapeutic treatment plans, outcome assessments, psychosocial information, and other patient care data is completed within the medical record. Additional documentation may be completed under close supervision of the Clinical leader within SUD programs.
  • Participate in multidisciplinary treatment team meetings and assist in development of the treatment plan.
  • Communicate treatment interventions and support needs for assigned caseload to applicable interdisciplinary team members and to support systems as needed.
  • Offer training support to other direct care team members less familiar with cognitive behavioral treatment interventions (MHT, nurses, clinic assistants, etc.).
  • Providing parent or support person training and education on how to support CBT interventions and behavioral treatment plans effectively. This may involve teaching positive reinforcement techniques, modeling appropriate behaviors, and providing strategies for managing challenging situations.
  • Provide for patient safety and the safety of the facility.
  • Support changes in staffing/scheduling assignment when program and patient care needs require.
  • Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols, and procedures, pursuing self-directed learning, and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Additional Job Description:
Education & Experience:
  • Bachelor's Degree required (human services, psychology, social work, or related field).
  • At minimum, must hold a valid Substance Abuse Counselor-in-Training credential (or state equivalent), if working in an Addiction Recovery program that requires this. Must maintain any state-required credentials or licensures across multiple states, based on business needs.
  • Relevant Cognitive-Behavioral Treatment (CBT) experience (12 months preferred). Relevant experience may include clinical care, human services, or educational equivalent.

Required on-the-job Training:
  • Compliance with Residential Care Center (RCC) and Community Based Residential Facility (CBRF) (Required for Residential Inpatient programs, preferred for all levels of care).
  • Training on telehealth platform and technical troubleshooting with patients.
  • Additional trainings may be required per unit - these must be completed within timeline established by leadership during onboarding.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

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