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Virtual Support Jobs in Milwaukee, WI (NOW HIRING)

Beacon Specialized Living

Direct Support Professional

West Bend, WI

$15.25 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you have a passion for supporting individuals with intellectual and developmental disabilities ... First Stop Health Telehealth - FREE for employee & Family * 24/7 care via the app Virtual Urgent ...

Beacon Specialized Living

Direct Support Professional

West Bend, WI · On-site

$14.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you have a passion for supporting individuals with intellectual and developmental disabilities ... First Stop Health Telehealth FREE for employee & Family * 24/7 care via the app Virtual Urgent Care ...

ABB

Customer Support Analyst

New Berlin, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with ...

ABB

Customer Support Analyst

New Berlin, WI · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption * Employee discount program Retirement * 401k Savings Plan with ...

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All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Milwaukee, WI

Virtual Support information

See Milwaukee, WI salary details

$14

$25

$44

How much do virtual support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual support in Milwaukee, WI is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Milwaukee, WI?

The most popular types of Support jobs in Milwaukee, WI are:

What are popular job titles related to Virtual Support jobs in Milwaukee, WI?

For Virtual Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Milwaukee, WI look for?

The top searched job categories for Virtual Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Virtual Support jobs?

Cities near Milwaukee, WI with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,380 per year, or $25.7 per hour.

IT Infrastructure Consultant - Virtual Desktop and Application Delivery

WEC Energy Group

Pewaukee, WI • On-site

$135K/yr

Other

Posted 13 days ago

WEC Energy Group rating

8.4

Company rating: 8.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a IT Infrastructure Consultant - Virtual Desktop and Application Delivery in our Green Bay, Wisconsin and Pewaukee, Wisconsin locations. This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the office.
This position is part of a job family (Associate IT Infrastructure Consultant, IT Infrastructure Consultant, and Senior IT Infrastructure Consultant) where experience will be the determining factor.
About Us
WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Job Responsibilities
  • Provide day to day support for the virtual desktop and application hosting environment, including a shared 24x7 on-call rotation.
  • Responsible for project work, product upgrades, and development and maintenance of virtual desktop and application standards and procedures.
  • Troubleshoot and resolve performance and other issues as they occur.
  • Collaborate with business partners in solution design.
  • Proactively monitor the virtual desktop and application hosting environment.
  • Provide assistance to application support teams' initiatives that includes design, build, and maintenance, connectivity and performance troubleshooting, disaster recovery planning, and more.

Minimum Qualifications
  • Bachelor's Degree

This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.
Preferred Qualifications
  • Bachelor's degree in Computer Science, Management Information Systems or a related discipline.
  • 2+ years of Citrix administration experience
  • Understanding of the components that make up a computing network, e.g. DNS, ADFS, etc.
  • Understanding of the protocols that are used to interact between infrastructure components, e.g. TCP/IP, LDAP, etc.
  • Server virtualization experience.
  • Strong problem solving, communication, interpersonal and decision making skills and customer focus.
  • Ability to effectively communicate in a team environment.

End Date: 08/19/2026
Pay Range Minimum: $68,436.68
Pay Range Maximum: $135,761.08
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
WEC Energy Group benefits
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
EEO/AA policies and statements
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