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Remote Support Jobs in Milwaukee, WI (NOW HIRING)

ABB

VFD Support Specialist II

New Berlin, WI · On-site +1

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and responsibilities: * Provide technical support via phone & email for common problems related to the ...

ABB

VFD Support Specialist II

New Berlin, WI · On-site +1

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and responsibilities: * Provide technical support via phone & email for common problems related to the ...

ABB

VFD Support Specialist II

New Berlin, WI · On-site +1

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and responsibilities: * Provide technical support via phone & email for common problems related to the ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Milwaukee, WI

Remote Support information

See Milwaukee, WI salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote support in Milwaukee, WI is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Milwaukee, WI?

The most popular types of Support jobs in Milwaukee, WI are:

What are popular job titles related to Remote Support jobs in Milwaukee, WI?

For Remote Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Milwaukee, WI look for?

The top searched job categories for Remote Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Remote Support jobs?

Cities near Milwaukee, WI with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,380 per year, or $25.7 per hour.

Remote Member Support Advisor - Customer Service & Benefits

Globe Life American Income Division

Milwaukee, WI • On-site, Remote

Full-time

Medical, Life

Posted 22 days ago

Job description

Remote Member Support Advisor - Customer Service & Benefits
Company: AO (American Income Division)
Location: 100% Remote - U.S. Residents Only
Schedule: Flexible | Work From HomeHelp People. Build Relationships. Grow Your Career.
Are you looking for a remote career where you can use your communication and customer service skills to make a meaningful difference?
AO is seeking motivated, people-focused professionals to join our growing team as Remote Member Support Advisors. In this role, you'll work virtually with working families, veterans, union members, and other eligible groups, helping them understand available supplemental benefits and financial protection options.
This opportunity combines customer service, benefits education, relationship building, and enrollment support in a fully remote environment.
Whether you're starting a new career or bringing experience from customer service, healthcare, hospitality, retail, education, administrative support, or sales, we provide the training, mentorship, and ongoing development needed to help you succeed.
No prior insurance experience is required.About AO
AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families and organizations across North America.
Our representatives work with members and families to help them understand supplemental life, accident, health, and financial protection options available to them.
Since 2020, our organization has operated in a fully virtual environment, allowing representatives to serve clients from home while staying connected through online training, mentorship, technology, and team collaboration.
Our culture emphasizes service, integrity, professional development, accountability, and long-term growth.What You'll Do
As a Remote Member Support Advisor, you'll serve as a trusted resource for members and their families throughout the benefits process.Member Support & Customer Service
  • Meet virtually with members through Zoom and scheduled phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain benefit programs clearly and professionally
  • Help members understand options based on their individual needs
  • Assist with applications, enrollments, and required documentation
  • Provide ongoing customer service and follow-up support
  • Maintain accurate member records and documentation
  • Build lasting relationships through professionalism, integrity, and consistent communication
Training & Professional Development
  • Participate in structured virtual onboarding and training
  • Attend ongoing coaching and professional development sessions
  • Learn industry products, systems, and best practices
  • Strengthen communication, customer service, and relationship-building skills
  • Collaborate with experienced team members and mentors
  • Develop skills that can lead to future leadership opportunities
What We Offer
🏡 100% Remote Flexibility
Build your career from home in a modern virtual environment.
  • Work remotely from anywhere within the United States
  • Flexible scheduling after training
  • No daily commute
  • Virtual client appointments
  • Remote training and team collaboration
🤝 Client Opportunities Provided
Connect with members and families who have requested information regarding available benefits.
  • Focus on client education and service
  • Build relationships rather than relying on traditional prospecting
  • No cold calling
  • Provide ongoing support to members and their families
💰 Weekly Performance-Based Compensation
Representatives have opportunities for:
  • Weekly performance-based compensation
  • Performance bonuses and incentives
  • Recognition programs
  • Residual income opportunities
  • Leadership incentives as they advance

Compensation can vary based on individual activity, performance, and results.
📚 Comprehensive Training & Mentorship
No prior insurance experience is required.
We provide:
  • Structured onboarding
  • Virtual product and systems training
  • Weekly coaching
  • Ongoing mentorship
  • Professional development
  • Leadership training opportunities
🚀 Career Advancement
AO provides opportunities for motivated representatives to advance based on performance, initiative, consistency, and leadership ability.
Growth opportunities may include:
  • Leadership development
  • Team mentorship
  • Management opportunities
  • Professional coaching
  • Advanced leadership positions
Benefits, Recognition & Incentives
Qualifying representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Residual income opportunities through client renewals
  • Leadership development and continuing education
  • Company-sponsored incentive trips
  • Leadership conferences and professional events
  • Performance recognition programs
  • Modern virtual technology and business tools

Eligibility and qualification requirements may apply.Who We're Looking For
Successful candidates typically demonstrate:
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal abilities
  • Positive attitude and professional demeanor
  • Active listening and problem-solving skills
  • Self-motivation and personal accountability
  • Dependable work ethic
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Comfort communicating through Zoom and other virtual platforms
  • Integrity and attention to detail
  • Coachability and willingness to learn

Most importantly, we're looking for individuals who genuinely enjoy helping people and building relationships.Helpful Experience - Not Required
Experience in any of the following areas can be beneficial:
  • Customer Service
  • Member Services
  • Healthcare
  • Hospitality
  • Retail
  • Education
  • Administrative Support
  • Client Relations
  • Call Center Operations
  • Sales

No prior insurance experience is required. Training and mentorship are provided.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable working and communicating virtually
  • Be willing to complete required training and professional development
Why AO?
AO proudly serves working families, veterans, union members, and other eligible groups by helping them understand supplemental benefit and financial protection programs.
Our culture is built around mentorship, collaboration, professional development, and recognizing individual achievement. You'll have access to experienced leaders who can help you strengthen your skills, develop professionally, and prepare for future advancement.
This opportunity may be a strong fit if you want to:
  • Build a flexible career from home
  • Help people while developing valuable professional skills
  • Work with members who have requested benefit information
  • Advance based on performance rather than seniority
  • Develop leadership skills through mentorship
  • Build long-term earning potential through client relationships and renewals
Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom video conferencing, providing a convenient and accessible hiring experience.Ready to Get Started?
If you're looking for a flexible remote career where you can serve others, build meaningful relationships, develop professionally, and create long-term growth opportunities, we'd love to hear from you.
Apply today to be considered for our Remote Member Support Advisor opportunity.Support Families. Build Relationships. Grow Your Future with AO. 🚀

Apply