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Remote Tech Support Jobs in Milwaukee, WI (NOW HIRING)

JDA

Sr. Director, Finance -IT

Waukesha, WI · On-site +1

US Remote Dallas and Scottsdale preferred Overview: The Senior Director, Finance IT is a senior ... Support AR, billing, collections, and revenue recognition technology. * Budget & Forecasting: Own ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Milwaukee, WI

Remote Tech Support information

See Milwaukee, WI salary details

$26.6K

$42.8K

$65K

How much do remote tech support jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote tech support in Milwaukee, WI is $42,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $46,300.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Milwaukee, WI look for?

The top searched job categories for Remote Tech Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Remote Tech Support jobs?

Cities near Milwaukee, WI with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,839 per year, or $20.6 per hour.

Remote Member Support Advisor - Customer Service & Benefits

Globe Life American Income Division

Milwaukee, WI • On-site, Remote

Full-time

Medical, Life

Posted 5 days ago

Job description

Remote Member Support Advisor - Customer Service & Benefits
Company: AO (American Income Division)
Location: 100% Remote - U.S. Residents Only
Schedule: Flexible | Work From HomeHelp People. Build Relationships. Grow Your Career.
Are you looking for a remote career where you can use your communication and customer service skills to make a meaningful difference?
AO is seeking motivated, people-focused professionals to join our growing team as Remote Member Support Advisors. In this role, you'll work virtually with working families, veterans, union members, and other eligible groups, helping them understand available supplemental benefits and financial protection options.
This opportunity combines customer service, benefits education, relationship building, and enrollment support in a fully remote environment.
Whether you're starting a new career or bringing experience from customer service, healthcare, hospitality, retail, education, administrative support, or sales, we provide the training, mentorship, and ongoing development needed to help you succeed.
No prior insurance experience is required.About AO
AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families and organizations across North America.
Our representatives work with members and families to help them understand supplemental life, accident, health, and financial protection options available to them.
Since 2020, our organization has operated in a fully virtual environment, allowing representatives to serve clients from home while staying connected through online training, mentorship, technology, and team collaboration.
Our culture emphasizes service, integrity, professional development, accountability, and long-term growth.What You'll Do
As a Remote Member Support Advisor, you'll serve as a trusted resource for members and their families throughout the benefits process.Member Support & Customer Service
  • Meet virtually with members through Zoom and scheduled phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain benefit programs clearly and professionally
  • Help members understand options based on their individual needs
  • Assist with applications, enrollments, and required documentation
  • Provide ongoing customer service and follow-up support
  • Maintain accurate member records and documentation
  • Build lasting relationships through professionalism, integrity, and consistent communication
Training & Professional Development
  • Participate in structured virtual onboarding and training
  • Attend ongoing coaching and professional development sessions
  • Learn industry products, systems, and best practices
  • Strengthen communication, customer service, and relationship-building skills
  • Collaborate with experienced team members and mentors
  • Develop skills that can lead to future leadership opportunities
What We Offer
🏡 100% Remote Flexibility
Build your career from home in a modern virtual environment.
  • Work remotely from anywhere within the United States
  • Flexible scheduling after training
  • No daily commute
  • Virtual client appointments
  • Remote training and team collaboration
🤝 Client Opportunities Provided
Connect with members and families who have requested information regarding available benefits.
  • Focus on client education and service
  • Build relationships rather than relying on traditional prospecting
  • No cold calling
  • Provide ongoing support to members and their families
💰 Weekly Performance-Based Compensation
Representatives have opportunities for:
  • Weekly performance-based compensation
  • Performance bonuses and incentives
  • Recognition programs
  • Residual income opportunities
  • Leadership incentives as they advance

Compensation can vary based on individual activity, performance, and results.
📚 Comprehensive Training & Mentorship
No prior insurance experience is required.
We provide:
  • Structured onboarding
  • Virtual product and systems training
  • Weekly coaching
  • Ongoing mentorship
  • Professional development
  • Leadership training opportunities
🚀 Career Advancement
AO provides opportunities for motivated representatives to advance based on performance, initiative, consistency, and leadership ability.
Growth opportunities may include:
  • Leadership development
  • Team mentorship
  • Management opportunities
  • Professional coaching
  • Advanced leadership positions
Benefits, Recognition & Incentives
Qualifying representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Residual income opportunities through client renewals
  • Leadership development and continuing education
  • Company-sponsored incentive trips
  • Leadership conferences and professional events
  • Performance recognition programs
  • Modern virtual technology and business tools

Eligibility and qualification requirements may apply.Who We're Looking For
Successful candidates typically demonstrate:
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal abilities
  • Positive attitude and professional demeanor
  • Active listening and problem-solving skills
  • Self-motivation and personal accountability
  • Dependable work ethic
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Comfort communicating through Zoom and other virtual platforms
  • Integrity and attention to detail
  • Coachability and willingness to learn

Most importantly, we're looking for individuals who genuinely enjoy helping people and building relationships.Helpful Experience - Not Required
Experience in any of the following areas can be beneficial:
  • Customer Service
  • Member Services
  • Healthcare
  • Hospitality
  • Retail
  • Education
  • Administrative Support
  • Client Relations
  • Call Center Operations
  • Sales

No prior insurance experience is required. Training and mentorship are provided.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable working and communicating virtually
  • Be willing to complete required training and professional development
Why AO?
AO proudly serves working families, veterans, union members, and other eligible groups by helping them understand supplemental benefit and financial protection programs.
Our culture is built around mentorship, collaboration, professional development, and recognizing individual achievement. You'll have access to experienced leaders who can help you strengthen your skills, develop professionally, and prepare for future advancement.
This opportunity may be a strong fit if you want to:
  • Build a flexible career from home
  • Help people while developing valuable professional skills
  • Work with members who have requested benefit information
  • Advance based on performance rather than seniority
  • Develop leadership skills through mentorship
  • Build long-term earning potential through client relationships and renewals
Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom video conferencing, providing a convenient and accessible hiring experience.Ready to Get Started?
If you're looking for a flexible remote career where you can serve others, build meaningful relationships, develop professionally, and create long-term growth opportunities, we'd love to hear from you.
Apply today to be considered for our Remote Member Support Advisor opportunity.Support Families. Build Relationships. Grow Your Future with AO. 🚀

Apply