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Remote Level 2 It Support Jobs in Milwaukee, WI (NOW HIRING)

IT Specialist - Security

Menomonee Falls, WI · On-site +1

$113K - $165K/yr

Support operational functions of global, business critical IT systems. Work with Business ... Remote candidates who meet this location requirement may also be considered Preferred ...

New

US Remote Dallas and Scottsdale preferred Overview: The Senior Director, Finance IT is a senior ... Support AR, billing, collections, and revenue recognition technology. * Budget & Forecasting: Own ...

E-Logic Inc. is seeking an experienced Senior IT Recruiter to support Milwaukee Transport Services (MTS). This position will lead full-cycle recruitment efforts for highly specialized Information ...

Project Manager - IT Staffing Services

Milwaukee, WI · Remote

$100K - $119K/yr

Coordinate issue resolution and maintain a high level of client satisfaction. * Support continuous ... Experience managing IT staffing or technical recruiting programs. * Familiarity with Applicant ...

Senior IT Portfolio & Governance Lead

Milwaukee, WI · On-site +1

$129K - $129K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

IT Architect V

Racine, WI · Remote

$65 - $80/hr

Remote Start Date: ASAP Duration: Contract, 6 months Compensation Range: $65-$80/hr Benefits ... Design and deploy AI and data services on Azure, supporting advanced analytics, machine learning ...

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Remote Level 2 It Support information

See Milwaukee, WI salary details

$14

$27

$44

How much do remote level 2 it support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote level 2 it support in Milwaukee, WI is $27.64, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $31.01 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Milwaukee, WI?

For Remote Level 2 It Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Milwaukee, WI look for?

The top searched job categories for Remote Level 2 It Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Remote Level 2 It Support jobs?

Cities near Milwaukee, WI with the most Remote Level 2 It Support job openings:

Infographic showing various Remote Level 2 It Support job openings in Milwaukee, WI as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,485 per year, or $27.6 per hour.

IT Specialist - Security

Menomonee Falls, WI • On-site, Remote


Eaton
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

170th of 545 rated manufacturers

People enjoy working here

Good employer

Recommended by students


$113K - $165K/yr

Full-time

Medical, Retirement

Posted yesterday

New


Job description

Eaton's Corporate Sector division is currently seeking a IT Specialist - Security. The preference is for this role is to by on a hybrid schedule at a US Eaton facility, however remote candidates will be considered. The expected annual salary range for this role is $113000 - $165000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do: Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy and helping to solve the world's most urgent power management challenges. Eaton was founded in 1911 and has recently celebrated its 100th anniversary on the New York Stock Exchange this year.

In 2023, we generated $23.2 billion in sales and serve customers in more than 160 countries. We make what matters work. The main purpose of this position is to engineer, deliver, architect, and support solutions to address business and technical requirements, leveraging standard principles and patterns that follow Eaton's security and networking standards

This position is focused on building, delivering, maintaining, and updating all aspects of site-based infrastructure security next generation firewalls, IT/OT segmentation, traditional networking services (routing, switching, wireless), F5 load balancers, DNS, automation technologies (Ansible/Terraform/Python), and team processes. What you'll do: Provide input as a subject matter expert and leader to security and network design principles, engineering/architecture, delivery, support, and life cycle management. Lead projects/initiatives and work with resources across multiple IT and business functions to deliver technology, platform, and system solutions to meet customer requirements, providing solution options, making recommendations, highlighting operational or security risks, as well as providing alternative solutions.

Perform monitoring and lifecycle functions on platforms, networks, and systems to ensure required performance, availability, and capacity. Identify process improvements to drive overall team and IT efficiency, while delighting our customers. Support operational functions of global, business critical IT systems.

Work with Business Relationship Managers and various lines of business to deploy and secure network aware solutions. Configure, deploy, and maintain hardware-based and software-based security tools that support network and endpoint posture. Continually determine process, configuration, and deployment efficiencies with automation technologies including Ansible, Terraform, Python, Powershell, Perl, Security/Network Management systems, and homegrown solutions.

Tune and optimize existing systems to minimize external threats and meet internal needs, balancing security, operations, engineering, and delivery. Collaborate with Information Security stakeholders to improve prevention, detection and response. Support network and security related activities for acquisitions/divestitures.

Qualifications: Required (Basic) Qualifications: Bachelor's degree from an accredited institution Minimum of seven (7) years of experience in the IT field with and minimum of three (3) years of experience in Network and Security technologies. Must be legally authorized to work in the United States without company sponsorship, now or in the future. No relocation benefit is being offered for this position.

Only candidates that currently reside within the immediate geographical area of 50 miles of a US Eaton facility. Remote candidates who meet this location requirement may also be considered Preferred Qualifications: Bachelor's degree from an accredited institution in Information Systems or Cyber Security Network and Security certifications (Examples include applicable security certifications, CCNA/CCNP, Cloud-based certifications, F5) Agile mindset focusing on strong analytical and problem-solving skills, multi-tasking, time-management, and team-oriented initiatives. Firewall configuration, deployment and management (Checkpoint NGFW, Legacy Juniper SSG, Airgap).

Configuring Virtual Private Networks and DMZ segments (GRE, IPSEC, etc.) Expert knowledge of Layer 3 routed protocols including IPv4 and IPv6, as well as Layer 3 routing protocols including BGP, OSPF, static routing. Expert knowledge of Layer 4 transport layer protocols including TCP/UDP, port-filtering, etc. Cisco switching platforms including Catalyst 3600/3800/9200/9300 (IOS and IOS-XE), Nexus 9Ks (NX-OS and ACI), and associated network switching technologies

Cisco wireless platforms including various Wireless LAN controllers and Access Point models, and authentication/authorization technologies (Cisco ISE). Network Management/Monitoring Systems - Checkpoint Smartconsole, Algosec, Cisco DNA Center, Cisco Prime, IP Address Mgmt systems, SolarWinds, Dynatrace, etc. Engineering, management, and support of Eaton's public cloud solutions (PaaS, SaaS, IaaS) working across multiple different providers (Azure, OCI, AWS, Alibaba, GCP).

Remote computing and Intrusion Detection / Prevention systems. Familiarity with Linux/Unix operating systems via CLI. Domain Name System (DNS) and Security Proxy administration.

Check Point GAIA firewalls (DMZ, VPN, IPS, PBR, VSX), Zscaler ZIA, ZPA, and Airgap, F5 Big IP platform (DNS, Load balancing, WAF, iRules), JIRA, Service Now, Cisco ISE (RADIUS & TACACS), WAN technologies and SD-WAN concepts, Certificate Management. What we offer: Competitive compensation and benefits package Flexible working solutions Excellent working environment - safety and ethics are important for us Culture & Values - we are more than the products we invent and produce - the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day Learning & Development - we invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University At EATON we are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment.

Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families.

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.


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About Eaton

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US


What Eaton employees say

Pay

Benefits

Hours and flexibility

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