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Director Technical Support Jobs in Wisconsin (NOW HIRING)

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Direct unresolved issues to the next level of support personnel * Other duties assigned by the VMS Technical Support Manager REQUIRED SKILLS / COMPETENCIES * Strong communication skills * Ability to ...

FIS

Analyst I, Product Technical Support

Milwaukee, WI · On-site

... support in research and resolution of problems and inquiries. Interfaces with clients to determine ... director/relationship manager. May participate in business reviews to learn about clients ...

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Director Technical Support information

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Wisconsin? The most popular types of Technical Support jobs in Wisconsin are:
What are popular job titles related to Director Technical Support jobs in Wisconsin? For Director Technical Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Director Technical Support jobs in Wisconsin look for? The top searched job categories for Director Technical Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Director Technical Support jobs? Cities in Wisconsin with the most Director Technical Support job openings:
Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Wisconsin as of June 2026, with employment types broken down into 33% Full Time, 63% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Director, Technical Projects

Fincantieri Marine Group

Marinette, WI • On-site

Full-time

Posted 20 days ago

Job description

Fincantieri Marinette Marine, a Fincantieri Marine Group Company, is hiring a Director of Technical Projects at our Marinette, WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The Director of Technical Projects oversees the full lifecycle of Hull, Mechanical & Electrical (HM&E) systems, including receipt, staging, quality assurance, storage, installation, testing, and delivery. The role serves as the primary technical liaison with the Customer, supports engineering interactions with NAVSEA and classification authorities, coordinates technical modifications, and partners with Program Management and Technical Directors to evaluate and approve technical changes.
Domestic and international travel may be required.
Essential Functions
  • Own the technical execution of Hull, Mechanical & Electrical (HM&E) systems, ensuring technical integrity while managing scope, engineering deliverables, cost, schedule, quality, and contractual milestones
  • Support all phases of the program--from proposal and startup through design, construction, testing, and delivery--by coordinating engineering activities, approvals, documentation, and required testing
  • Identify and manage program risks and opportunities, oversee baseline changes, engineering change proposals (ECPs), technical issue resolution, root cause analysis, and HM&E financial performance
  • Coordinate Stakeholders and Customer Interface: Serve as the primary HM&E technical liaison across engineering, supply chain, OEMs, customers, and regulatory authorities to ensure contractual compliance
  • Other duties as assigned

Required Skills
  • Knowledge of Hull, Mechanical & Electrical (HM&E) System design, integration, testing, lifecycle management, and shipbuilding engineering principles
  • Working knowledge of Earned Value Management (EVMS), Estimates at Completion (EAC), risk and opportunity management, baseline changes, engineering change proposals (ECPs), and Engineering design and 3D modeling software (AutoCAD, Navisworks, ShipConstructor, CADMATIC or similar)
  • Ability to lead cross-functional engineering activities, manage OEM and supplier performance, coordinate technical deliverables, oversee system integration, and ensure compliance with contractual requirements
  • Must have strong Microsoft Office Suite computer skills
  • Must have strong organizational, time management, written and verbal communication skills
  • Must have ability to maintain confidentiality and a professional demeanor
  • Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness
  • Perform supervisory responsibilities in accordance with Company policies, procedures, and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; employee recognition and discipline; resolving employee concerns; and developing employees with the skills, competencies, and values needed to achieve Company goals.

Education and Experience
  • Bachelor's degree, or equivalent combination of education, training, and experience
  • 12 Years of project leadership experience in the shipbuilding industry or major defense industry required, knowledge of applicable classification society rules and requirements (ABS, DNV, Lloyd's Register, Bureau Veritas, RINA, ClassNK) preferred
  • Have or be willing to obtain security clearance required, PMP a plus

Competencies
Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:
  • Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
  • Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
  • Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
  • Social Connection: Collaborate, communicate, and value diversity and inclusion.
  • Leadership Excellence: Fincantieri leaders lead by example, empower, and inspire success.

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.
Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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