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It Helpdesk Support Jobs in Wisconsin (NOW HIRING)

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We pride ourselves on delivering unmatched quality and innovation while providing you with job stability and support. We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac ...

J. F. Ahern

$14.75 - $19.75/hr

We pride ourselves on delivering unmatched quality and innovation while providing you with job stability and support. We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac ...

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Wisconsin

It Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it helpdesk support in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Wisconsin?

For It Helpdesk Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Wisconsin look for?

The top searched job categories for It Helpdesk Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for It Helpdesk Support jobs?

Cities in Wisconsin with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.

IT Helpdesk Technician

Sturtevant, WI • On-site

Horizon Retail Construction
Construction • 201 - 500 employees
Learn more about Horizon Retail Constructionexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

About Horizon Retail Construction:

Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.


Key Responsibilities:

  • Responsible for maintaining help desk tickets
  • Set-up and deploy equipment to new office and field employees
  • Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
  • Identify hardware and software technical issues and malfunctions
  • Provide training to end users as well as create and maintain training manuals
  • Perform physical inventory, minor hardware repair, equipment delivery, and testing
  • Assist with IT projects and business initiatives
  • Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
  • Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
  • Basic server access to create/modify/terminate user accounts, phone management, etc.


Summary of Qualifications:

  • Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
  • Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
  • Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
  • Ability to work in a team environment to meet critical deadlines
  • Experience with Apple devices such as iPhones and iPads
  • Previous customer service experience


Preferred Skills:

  • Experience with Ticket and Asset Management software (e.g., Lansweeper)
  • Someone who has good written, oral, listening skills and customer service
  • Power Automate Experience


What We Offer:

Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:

  • Medical, dental, vision, and life insurance
  • Paid time off and paid holidays
  • Flexible spending account (FSA)
  • 401(k) with company match
  • Career development opportunities

Ready to build your future with us? Apply today and become a part of the Horizon team.

Apply