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Computer Support Specialist Jobs in Wisconsin (NOW HIRING)

Auxiant

Desktop Support Specialist

Madison, WI

Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the ... A.) in Computer Science, MIS, or a related field preferred (but not required). * 2 to 4 years of ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the ... A.) in Computer Science, MIS, or a related field preferred (but not required). * 2 to 4 years of ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... Computer skills: * Advanced Windows user * Linux experience is a plus * Ability to speak Spanish is ...

Alera Group

Support Specialist

Onalaska, WI · On-site

OVERVIEW Support Specialist - Employee Benefits, Individual L&H Location: Onalaska, WI At Alera Group, our Employee Benefits team helps employers design, implement, and support programs that care for ...

Alera Group

Support Specialist

Onalaska, WI · Hybrid

OVERVIEW Support Specialist - Employee Benefits, Individual L&H Location: Onalaska, WI At Alera Group, our Employee Benefits team helps employers design, implement, and support programs that care for ...

Marmon

Customer Support Specialist

Milwaukee, WI

$17.75 - $24/hr

The Customer Support Specialist works with internal and external customers to efficiently and ... Computer Skills - Proficient computer skills required * MS Word, Excel, Outlook * ERP systems ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Wisconsin

Computer Support Specialist information

See Wisconsin salary details

$16

$26

$42

How much do computer support specialist jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for computer support specialist in Wisconsin is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $30.10 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Wisconsin? The most popular types of Computer Support Specialist jobs in Wisconsin are:
What are popular job titles related to Computer Support Specialist jobs in Wisconsin? For Computer Support Specialist jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Computer Support Specialist jobs in Wisconsin look for? The top searched job categories for Computer Support Specialist jobs in Wisconsin are:
What cities in Wisconsin are hiring for Computer Support Specialist jobs? Cities in Wisconsin with the most Computer Support Specialist job openings:
What are popular job titles related to Computer Support Specialist jobs in WI? For Computer Support Specialist jobs in WI, the most frequently searched job titles are:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Wisconsin as of July 2026, with employment types broken down into 76% Full Time, 12% Part Time, and 12% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,935 per year, or $26.9 per hour.
Desktop Support Specialist

Desktop Support Specialist

Auxiant

Madison, WI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Description

Locations: Madison, WI

Job Type: Full-Time


The Role at a Glance

As our Desktop Support Specialist, you are the face of internal IT. You'll be the go-to person for responding to helpdesk tickets, setting up hardware, managing multiple user accounts, and keeping our systems secure and updated. This role blends independent problem-solving with high-visibility collaboration across our technical teams and IT leadership.


What You'll Do (Essential Responsibilities)
  • Technical Support & Troubleshooting: Provide top-tier, first-line technical assistance for hardware and software issues, diagnosing root causes to minimize user downtime.
  • Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring compliance tasks. Document your findings to help us build a sharper knowledge base.
  • User Account Management: Use Microsoft Active Directory and various business-critical applications to provision, modify, and manage user accounts securely.
  • Hardware & Software Lifecycle: Install, configure, and maintain laptops, monitors, VPN appliances, printers, mobile devices, and more. Keep our IT Asset Management database accurate and compliant.
  • Systems & Patch Management: Navigate and configure Windows and Ubuntu/Linux operating systems. Assist with testing and deploying security patches and software updates across the network.
  • Proactive Optimization: Monitor system performance to catch bottlenecks before they impact users, and contribute to internal IT training documentation.
  • On-Call Rotation: Participate in an after-hours on-call rotation to handle critical system alarms and urgent, business-impacting events.
What You Bring to the Table

Education & Experience:

  • An Associate's degree (A.A.) in Computer Science, MIS, or a related field preferred (but not required).
  • 2 to 4 years of direct experience in an IT desktop support or helpdesk role in a professional environment with multiple users.
  • An active CompTIA A+ certification is a major plus!

Skills & Core Attributes:

  • Foundational technical troubleshooting skills across Windows and Linux environments.
  • Stellar customer service skills-you can translate complex technical jargon into friendly, simple terms for non-technical users.
  • High self-motivation, a strong sense of urgency, and keen attention to detail.
  • Excellent time-management skills with the flexibility to shift priorities on the fly.
  • A collaborative mindset; you thrive in a team-oriented environment but can also research solutions independently.
Physical & Environmental Expectations
  • Proven experience working effectively in a professional office environment.
  • Ability to remain in a stationary position for up to 8 hours a day.
  • Ability to move about the office to access machinery and regularly lift/move IT equipment up to 50 lbs.
  • Ability to communicate, detect, and exchange technical information clearly and continually.
Why Join Us?

Ready to accelerate your IT career with a fast-growing, progressive industry leader? We are a premier third-party administrator of self-funded employee benefit plans. As we continue to prosper and expand across Iowa and Wisconsin, we are looking for dedicated talent to join our team. We offer an excellent wage, an outstanding benefits package, and a supportive environment where your ideas matter.


What's In It For You? (Perks & Benefits)

We take care of our people. Your hard work will be rewarded with a robust compensation package, including:

  • Health & Wellness: Comprehensive Medical, Dental, and Vision insurance, plus a Flexible Spending Account (FSA) and Gym Membership Reimbursement.
  • Financial Security: Company-paid Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a competitive 401(k) plan.
  • Work-Life Balance: 3 weeks of paid vacation, plus 9 paid holidays.
  • Culture: A team-first environment and paths for professional growth.
Ready to Apply?

If you are a driven IT professional looking to plant roots in a growing company, we want to hear from you. Apply today to join our team!

Apply