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Computer Support Specialist Jobs in Madison, WI (NOW HIRING)

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the ... A.) in Computer Science, MIS, or a related field preferred (but not required). * 2 to 4 years of ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Madison, WI Job Type: Full-Time The Role at a Glance As our Desktop Support Specialist, you are the ... A.) in Computer Science, MIS, or a related field preferred (but not required). * 2 to 4 years of ...

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... Computer skills: * Advanced Windows user * Linux experience is a plus * Ability to speak Spanish is ...

Diamond Assets

IT Support Specialist 2

Milton, WI · On-site

Job Title: IT Support Specialist 2 The IT Support Specialist 2 is an experienced technical resource who serves both internal and external clients and acts as the primary escalation point for the ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Madison, WI

Computer Support Specialist information

See Madison, WI salary details

$15

$26

$42

How much do computer support specialist jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for computer support specialist in Madison, WI is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $30.05 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Madison, WI? The most popular types of Computer Support Specialist jobs in Madison, WI are:
What are popular job titles related to Computer Support Specialist jobs in Madison, WI? For Computer Support Specialist jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Computer Support Specialist jobs in Madison, WI look for? The top searched job categories for Computer Support Specialist jobs in Madison, WI are:
What cities near Madison, WI are hiring for Computer Support Specialist jobs? Cities near Madison, WI with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Madison, WI as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,840 per year, or $26.8 per hour.

Computer Support Specialist

Flad Architects

Madison, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

If you enjoy solving complex challenges in a collaborative environment that celebrates each person’s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices, looking to hire a Computer Support Specialist to work in our Madison, WI office. This role will handle Service Desk calls and tickets and provide basic or intermediate technical support on troubleshooting problems and standard software applications, escalating issues as needed. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people’s lives.


  • Answer, respond, resolve, and log Help Desk calls and tickets.
  • Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications.
  • Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.
  • Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.
  • Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.
  • Conduct IT orientation for new employees and provide user training on supported systems as requested.
  • Perform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc.

Experience:

  • Minimum of one year of relevant help desk and end-user support experience required. Two or more years preferred.
  • Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required.
  • Minimum of one year performing application support required.
  • Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
  • Minimum one year experience with Intel-based desktop and laptop hardware required.
  • Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.
  • Practical experience with recent Apple hardware and software preferred.
  • Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.

Education:    

  • Minimum two-year technology degree required. 

Availability to work on-site during Flad’s business hours of 8:00 a.m. to 5:00 p.m. required.

Flad offers a wide range of benefits including: 

  • Health, dental, and vision insurance
  • Generous paid time off and paid holidays
  • Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)
  • Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement 
  • Hybrid work environment

Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at humanresources@flad.com.

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