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Computer Support Specialist Jobs in Racine, WI (NOW HIRING)

AA2IT

Desktop Support Specialist

Sturtevant, WI · On-site

AA2IT is seeking a Desktop Support Specialist for their Wisconsin office, responsible for providing ... Computer Science, or a related field preferred. Company : Aamazing IT offers IT solutions, ...

Kenosha County, WI

Child Support Specialist

Kenosha, WI · On-site

$23.90 - $27.15/hr

CHILD SUPPORT SPECIALIST Kenosha County is seeking a compassionate and motivated Child Support ... computer systems, databases, and reports during their daily activities. Job duties include:

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Bear Country Inc

IT Support Specialist

Caledonia, WI · On-site

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in ... Computer proficiency * Broad LAN knowledge * Previous help desk experience * Ability to communicate ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

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Computer Support Specialist information

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How much do computer support specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for computer support specialist in Racine, WI is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.93 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Racine, WI as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 85% In-person, 4% Hybrid, and 11% Remote job distribution, with an average salary of $51,963 per year, or $25 per hour.

Desktop Support Specialist

AA2IT

Sturtevant, WI • On-site

Full-time

Re-posted 12 days ago

Job description

Job Summary:
AA2IT is seeking a Desktop Support Specialist for their Wisconsin office, responsible for providing hands-on, second-level technical support for end users. The role ensures reliable technology services and a positive end-user experience, including advanced troubleshooting, hardware and software deployment, and executive-level IT support.
Responsibilities:
• Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
• Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
• Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
• Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
• Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
• Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
• Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
• Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
• Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
• Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
• Ensure compliance with company Information Security policies, device standards, and data protection requirements.
• Support local IT projects, office moves, technology refreshes, and site initiatives as required.
• Participate in on-call or after-hours support rotations as needed to support business continuity.
• Perform additional duties assigned by IT Service Delivery leadership.
Qualifications:
Required:
• 2–4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
• Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
• Strong working knowledge of: Windows 10 and Windows 11, Microsoft 365 applications and services, Active Directory and user/device management, Mobile device platforms (iOS and iPadOS), Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar).
• Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
• Excellent customer service mindset with strong verbal and written communication skills.
• Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
• Strong attention to detail and commitment to documentation and process adherence.
• Ability to work independently onsite while collaborating effectively with remote teams.
• High school diploma or equivalent required.
Preferred:
• Experience supporting executive or VIP users in a professional services or corporate environment preferred.
• Bachelor's degree in information technology, Computer Science, or a related field preferred.
Company:
Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services. Founded in , the company is headquartered in Sugar Land, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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