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Computer Support Specialist Jobs in Racine, WI (NOW HIRING)

Baird

Baird Online Support Specialist

Milwaukee, WI · On-site

... support. We are looking for an individual that has a passion for technology and/or financial ... This position offers significant exposure within the firm and our client base, and the Specialist ...

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Computer Support Specialist information

See Racine, WI salary details

$14

$24

$39

How much do computer support specialist jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for computer support specialist in Racine, WI is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.93 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Racine, WI? The most popular types of Computer Support Specialist jobs in Racine, WI are:
What are popular job titles related to Computer Support Specialist jobs in Racine, WI? For Computer Support Specialist jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Computer Support Specialist jobs in Racine, WI look for? The top searched job categories for Computer Support Specialist jobs in Racine, WI are:
What cities near Racine, WI are hiring for Computer Support Specialist jobs? Cities near Racine, WI with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Racine, WI as of July 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 85% In-person, 4% Hybrid, and 11% Remote job distribution, with an average salary of $51,963 per year, or $25 per hour.
IT Support Specialist

IT Support Specialist

Global Power Components

Milwaukee, WI • On-site

Full-time

Posted 20 days ago

Global Power Components rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

183rd of 430 rated machine equipment manufacturers

Job description

Title: IT Support Specialist
Company: Global Power Components – www.globalpowercomponents.com
Location: Milwaukee, WI (onsite 5-days/week)
Hire Type: Direct Hire
Role:
We are looking for an IT Support Specialist who can handle both Level 1 and Level 2 support responsibilities. This role provides day-to-day technical support to office staff and manufacturing teams, resolves escalated issues, and ensures reliable operation of user endpoints and critical equipment. You will serve as the first point of contact for users while also taking ownership of more complex troubleshooting.
Level 1 Responsibilities:
  • Respond to help desk tickets, calls, and walk-up requests
  • Perform basic troubleshooting for: printers/scanners, software issues, VPN/MFA assistance, network drive mapping, Email/Outlook issues
  • Handle password resets, account unlocks, and basic user assistance
  • Unbox, tag, and prepare hardware for deployment
  • Assist with onboarding tasks and workstation setups

Level 2 Responsibilities:
  • Troubleshoot advanced issues involving:
  • Windows 10/11
  • Office 365 (Teams, Outlook, OneDrive, SharePoint access)
  • Desktop hardware
  • Install/Configure/Update Software
  • Image/Deploy/Rebuild laptops and desktops
  • Perform basic network troubleshooting (connectivity, switch ports, Wi-Fi issues)
  • Support manufacturing floor devices (label printers, handhelds, production terminals)
  • Manage Active Directory tasks (group access, workstation joins, user changes),
  • Document resolutions, processes, and common fixes

Required Qualifications:
  • 1-4+ years of IT Support, Helpdesk, or Desktop Support experience
  • Strong understanding of: Windows desktop OS, Office 365 applications, basic Active Directory tasks, PC hardware troubleshooting
  • Ability to troubleshoot issues independently and follow through to resolution
  • Strong communication and customer support skills

Preferred Qualifications:
  • Experience with endpoint management tools (Intune, PDQ, SCCM, etc.)
  • Basic PowerShell knowledge
  • Familiarity with networking concepts (DNS, DHCP, TCP/IP)
  • CompTIA A+, Network+, or relevant Microsoft certifications

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled
Global Power Components is an Equal Opportunity and Affirmative Action Employer. Global Power Components is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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