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Computer Support Specialist Jobs in Wisconsin (NOW HIRING)

Ricoh

Facilities Support Specialist

Oconomowoc, WI · On-site

Facilities Support Specialist Are you hands-on, detail-oriented, and passionate about delivering great service? Join our team and help keep our workplace running smoothly! What You'll Do: * Set up ...

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Computer Support Specialist information

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$16

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$42

How much do computer support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for computer support specialist in Wisconsin is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $30.10 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,935 per year, or $26.9 per hour.

Technical Product Support Specialist

AprilAire

Madison, WI

Full-time

Posted 8 days ago

Job description

Overview

We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist!

You will utilize your problem-solving and listening skills to their fullest extent by supporting our HVAC clients and customers as they call in seeking product support. 

Just a few reasons to apply: 

  • Competitive salary and benefits

  • Work from home: 1 day per week after meeting performance goals

  • Near the Capitol building and near UW-Madison: 130 S. Ingersoll, Madison, WI 53703

    • Free downtown lot parking 
    • Bike path friendly (Capitol City Trail) with indoor bike storage available
    • Bus line accessible such as A, B, and C lines

  • Schedule: Monday–Friday 8:30am–5:15pm (no weekends!)

  • Team culture: One team approach with team camaraderie, potlucks, and social events 

  • Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills

  • Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Senior Technical Product Support Specialist, as well as careers in Sales, Product Management, Engineering, Marketing, Training, and more. It’s a proven feeder position that opens the door to multiple career paths across the organization.


Responsibilities

Your day will include:

  • Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
  • Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
  • Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
  • Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
  • Multitasking within an email queue to provide technical support and answer general product questions
  • Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
  • Learning, growing, and deepening your understanding of indoor air quality solutions
  • Multitasking while on a call or email by documenting transactions into CRM system

Qualifications

If the below says “Me!”, consider applying today:

  • Comfortable working onsite 4-5 days per week 
  • Naturally curious; you want to solve a problem and learn more
  • Deep understanding of good customer service
  • Ability to learn technical aspects about a product (we provide training and one on one support)
  • Good typing and computer skills
  • Written and verbal troubleshooting skills
  • Bonus: You have an Associate's or Bachelor's degree in any concentration (not required)

LinkedIn Tag
Claudine Baccheschi #LI-CB1Qualifications:

If the below says “Me!”, consider applying today:

  • Comfortable working onsite 4-5 days per week 
  • Naturally curious; you want to solve a problem and learn more
  • Deep understanding of good customer service
  • Ability to learn technical aspects about a product (we provide training and one on one support)
  • Good typing and computer skills
  • Written and verbal troubleshooting skills
  • Bonus: You have an Associate's or Bachelor's degree in any concentration (not required)
Education:UNAVAILABLEEmployment Type: FULL_TIME

Apply